Director of Operational Reporting, Measurement and Analytics

1 week ago

SPRINGFIELD, United States MassMutual Full time

Director of Operational Reporting, Measurement and Analytics

Full-Time Hybrid, Boston, MA, Springfield, MA or New York, NY

The Opportunity

This key role in Investment operations is essential to they make sure that investment operations run smoothly and effectively. MassMutual Operational and Centers of Excellence leadership depend on analytics and key performance indicators (KPIs) to oversee and improve investment transactional efficiency and execution. Director in this role will continuously examine and evaluate crucial KPIs and analytics generated by day-to-day operations including, straight through automation levels, capacity, work assignment and individual performance metrics to influence operational CoE decision-making.

This role will influence various centers of excellence in appropriately scheduling and measuring the impact of work assignments weekly, escalating and recommending solutions on resourcing to issues as informed by the metrics.

The position will report to the Head of Investment Management Operations.

The Team

Investment Operations extends from relentlessly focusing on stakeholder satisfaction, to accelerating the adoption of automated, digital transaction processing and self-service tools. To this end, the team leverages technology and data to both reshape investment operational support and deliver differentiated stakeholder experiences.

The Impact

  • Own and lead a direct and indirect team to monitor daily operational data to update dashboards on trade and security operations including derivatives, cash reconciliations to accounting system and cash clearing and settlement breaks
  • Constantly iterate and refine metrics and measurement analytics based on insights to drive efficiencies to produce the metrics
  • Help transform the business to be data driven helping to unpack the power of data driven insights and identify opportunities for data connectivity between reconciliation teams
  • Recommend efficient ways to operationalize transaction work assignments to reduce risk, increase cost and process time efficiencies
  • Monitor work queues and ensure critical deliverables are met on time and with quality
  • Collaborate, Lead and Manage concurrent enhancement projects; conduct workshops to accomplish data and reporting automation
  • Partner with Enterprise Technology (ETX) to identify data and reporting views to support the evolving needs of the operational leadership team
  • Scale and improve the data and reporting infrastructure partnering with ETX using the best solution set available to automate for end user consumption at various levels
  • Participate in key management meetings to inform as well as gather insights on further analysis on an ad-hoc basis

The Minimum Qualifications

  • Bachelor's Degree in Data science, Finance, Accounting, or Technology
  • 8+ years experience in Data disciplines, Finance planning and analysis experience from financial services including banking, insurance, or investment areas

The Ideal Qualifications

  • Prior experience in data analytics and deriving insights from data and be able to communicate findings is critical
  • Excellent communications and listening skills, problem-solving skills, attention to detail, and a numerate, analytical approach are crucial
  • Demonstrated experience developing, leading, and managing a diverse team, fostering a collaborative approach and strong partnership with a focus on attracting, developing, and retaining talent
  • Ability to lead multiple enhancement / automation projects, keep stakeholders accountable for deliverables, and provide weekly status updates
  • Strong written and verbal communication skills coupled with good commercial foresight
  • Great teammate - able to work effectively and collaboratively within a small, dedicated team but also a large local platform
  • Ability to meet multiple deadlines leveraging cross-functional teams with little direct supervision
  • Committed to delivering the highest quality work product
  • Self-motivated, hard-working and sense of urgency with a strong attention to detail
  • Drive process improvement and efficiency through innovation and collaboration with colleagues and service providers.

What to Expect as Part of MassMutual and the Team

  • Regular meetings with the team 
  • Focused one-on-one meetings with your manager
  • Access to mentorship opportunities 
  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
  • Access to learning content on Degreed and other informational platforms
  • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-SC1

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

  • Senior Operations Director

    4 weeks ago

    Springfield, United States Fight CRC Full time $70,000 - $85,000

    Job DescriptionJob DescriptionPosition Summary•The Senior Operations Director will be responsible for overseeing and optimizing standard operations, ensuring the efficiency and effectiveness of the organization's virtual and in-office work environments, and supporting the executive leadership team. This role will also be pivotal in tracking and...

  • Vice President of Operational Analytics

    2 weeks ago

    Springfield, Illinois, United States Advocate Health Full time

    Position OverviewThe Associate Vice President of Enterprise Reporting Operations plays a pivotal role in the strategic leadership of Advocate Health's data and analytics division, which is recognized as the third largest nonprofit health system in the United States. This role is essential in steering the operational analytics steward program, collaborating...

  • Analytic Systems Engineer

    2 weeks ago

    Springfield, Illinois, United States Peraton Full time

    Position OverviewAs a Systems Engineer, you will provide analytic support to the Analysis Technology and Tradecraft Office, focusing on strategic transformation initiatives. This role involves collaborating with key mission partners to deliver modernization capabilities that align with current and future technology efforts. Your expertise will help identify...

  • Value-Based Care Analytics Specialist

    2 weeks ago

    Springfield, Illinois, United States Duly Health and Care Full time

    Duly Health and Care is seeking skilled professionals to enhance our analytics capabilities. This role is essential not only within the VBC Analytics team but also as a trusted collaborator with VBC Leadership, ensuring that all stakeholders receive the necessary information and insights to make informed business decisions promptly and...

  • Reporting and Analytics Expert

    5 days ago

    Springfield, Illinois, United States FIT Staffing Full time

    Job SummaryOur client, a leading provider of human services in Western Massachusetts, is seeking a skilled Database and Reporting Developer to join their team. As a key member of the organization, you will be responsible for designing, planning, developing, supporting, and integrating comprehensive data warehouse, business intelligence, and reporting...

  • Executive Director, Broadline Operations

    4 hours ago

    Springfield, Illinois, United States Performance Food Group Full time

    Job SummaryAs a key member of the Performance Food Group team, the Executive Director, Broadline Operations will be responsible for leading the operations of the OpCo, ensuring the delivery of high-quality products and services to customers. This role requires a strong leader who can develop and implement operating policies and procedures, manage supply...

  • Data Scientist

    4 weeks ago

    Springfield, United States ManTech Full time

    Secure our Nation, Ignite your FutureManTech provides mission-focused technology solutions and services for U.S. defense, intelligence, and federal civilian agencies. In business for more than 53 years, we excel in full-spectrum cyber, data collection & analytics, enterprise IT, systems engineering and software application development solutions that support...

  • Director of Operations

    4 days ago

    Springfield, United States Food Manufacturing Business Full time

    Job DescriptionJob DescriptionThis position will report directly to the board of directors and be responsible for a broad range of operations with a food manufacturing and distribution center.- Directly oversee food manufacturing facility operations- Ensure compliance with FDA and Health Department standards- Build policies and procedures to maintain...

  • Director, CMC Development

    1 week ago

    Springfield, United States Evergreen Theragnostics Full time

    Director, CMC DevelopmentAbout UsEvergreen Theragnostics, Inc. is a radiopharmaceutical company headquartered in Springfield, NJ. We operate in a brand-new state-of-the-art facility, developing our own radiopharmaceutical products and providing contract development and manufacturing services for other radiopharmaceutical companies. We also operate our own...

  • Director, CMC Development

    1 week ago

    Springfield, United States Evergreen Theragnostics Full time

    Director, CMC DevelopmentAbout UsEvergreen Theragnostics, Inc. is a radiopharmaceutical company headquartered in Springfield, NJ. We operate in a brand-new state-of-the-art facility, developing our own radiopharmaceutical products and providing contract development and manufacturing services for other radiopharmaceutical companies. We also operate our own...

  • Director of Data Science

    1 week ago

    Springfield, Illinois, United States GoHealth Full time

    Director of Data Science at GoHealthGoHealth, a leading health insurance marketplace and Medicare-focused digital health company, is seeking a Director of Data Science to join its Data Science Strategy and Insights team. The Director will lead a team of data scientists and analysts to create strategic reporting, business insights, and predictive models to...

  • Executive Director of Logistics Operations

    4 days ago

    Springfield, Virginia, United States Interstate Moving Relocation Logistics Full time

    Job DescriptionJob Summary:The Senior Director of Logistics Operations is a pivotal role in the strategic leadership and operational management of our logistics functions at Interstate Moving Relocation Logistics. Reporting directly to the VP/General Manager, this role acts on behalf of the VP/General Manager in their absence. The position is responsible for...

  • Supervisor - Financial Reporting

    1 month ago

    Springfield, United States Interstate Moving Relocation Logistics Full time

    Job DescriptionJob DescriptionSUMMARYThe Financial Reporting Supervisor is responsible for overseeing and coordinating the preparation and analysis of financial and tax reporting, ensuring compliance with accounting standards and regulations, and supporting the financial planning and decision-making process. This role is critical in providing accurate and...

  • Supervisor - Financial Reporting

    2 months ago

    Springfield, United States Interstate Moving Relocation Logistics Full time

    Job DescriptionJob DescriptionSUMMARYThe Financial Reporting Supervisor is responsible for overseeing and coordinating the preparation and analysis of financial and tax reporting, ensuring compliance with accounting standards and regulations, and supporting the financial planning and decision-making process. This role is critical in providing accurate and...

  • Data Scientist

    2 weeks ago

    Springfield, United States ManTech Full time

    Secure our Nation, Ignite your Future ManTech provides mission-focused technology solutions and services for U.S. defense, intelligence, and federal civilian agencies. In business for more than 53 years, we excel in full-spectrum cyber, data collection & analytics, enterprise IT, systems engineering and software application development solutions that support...

  • Director Of Operations

    3 months ago

    Springfield, United States TriSearch Full time

    Job DescriptionJob DescriptionDirector of Operations- Airframe What youll do:Plans and directs aircraft and avionics maintenance, installation, and shop activities and coordinates with other departments to assure high quality work and timely delivery to our customers. Maintains a safe work environment; ensures that stringent housekeeping, 5S standards and...

  • Regional Operations Director

    1 week ago

    Springfield, Illinois, United States GPM Investments LLC Full time

    Job SummaryWe are seeking a highly skilled Regional Operations Director to oversee the operations of our retail stores in a specific geographic region. The ideal candidate will have excellent leadership and management skills, with the ability to drive business growth and profitability.Key ResponsibilitiesLeadership and ManagementLead and direct District...

  • Executive Director of Operations

    3 days ago

    Springfield, Illinois, United States curiate Full time

    Job SummaryWe are seeking an experienced Executive Director of Operations to lead our manufacturing team at Curia. The successful candidate will be responsible for overseeing the day-to-day operations of our manufacturing facility, ensuring the highest quality products are produced while meeting customer expectations and regulatory requirements.Key...

  • Maintenance Operations Director

    4 days ago

    Springfield, Ohio, United States CommuniCare Family of Companies Full time

    Job SummaryCommuniCare Health Services is seeking a highly skilled and experienced Maintenance Operations Director to oversee maintenance operations at our healthcare center location. The successful candidate will be responsible for leading a team of maintenance staff and ensuring that all maintenance activities are carried out in a safe and efficient...

  • Operations Lead

    2 weeks ago

    Springfield, Illinois, United States The Computer Merchant, LTD. Full time

    POSITION TITLE: Operations Lead. This role is pivotal in ensuring the seamless execution of operational strategies. Read the detailed overview below to understand the responsibilities and qualifications required.LOCATION:Remote COMPENSATION RANGE*: 60-80/ hourJOB IDENTIFICATION:EXPERIENCE REQUIRED:Medicaid Project Management PMP JOB OVERVIEW The Operations...