Supervisory Customer Operations Division Chief

DutiesServes as a Chief of the Customer Facing Division, responsible for a wide variety of customer support functions.Represents the Directorate as a customer advocate and a liaison with DLA personnel in forecasting anticipated customer requirements.Works with Supervisors in the Division to ensure customer requirements and service agreements are met in terms of quality of service, timeliness and accuracy of order fulfillment and accuracy of demand forecasting.Works directly with the Supplier Facing Division Chiefs to ensure adequate support is available to resolve customer discrepancies and emergency requests and ensure customer requirements for goods and services are executed.Requirements Conditions of EmploymentMust be a U.S. citizenTour of Duty: FlexibleSecurity Requirements: Non-Critical SensitiveAppointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.Fair Labor Standards Act (FLSA): ExemptSelective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.Recruitment Incentives: Not AuthorizedSupervisory Probation: RequiredCompletion of Supervisory Certification Program: RequiredBargaining Unit Status: NoDefense Acquisition Workforce position. Must complete DoD certification and other requirements. See Addtl Info.You will be a Mission Essential employee. This requires you to work during an emergency to ensure continuation of essential functions. You may be required to work at the designated duty location, a telework site, or an alternate location/facility. Qualifications
To qualify for a Supervisory Customer Operations Division Chief your resume and supporting documentation must support:A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-14 level, applicants must possess one year of specialized experience equivalent to the GS-13 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
Supervising and directing the work of subordinates.Reviewing and evaluating Key Performance Indicators and/or other performance measures relative to customer goals and objectives.Directing customer service and demand planning functions, creating demand plans to forecast anticipated customer requirements, solving or coordinating the resolution of customer order/support problems.Exercising managerial authority to set annual and longer-range goals, objectives, & work plans.B. Education Substitution: There is no substitution of education for this position.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
EducationSubstitution of education may not be used in lieu of specialized experience for this grade level.Additional informationPosition requires DoD Acquisition Life Cycle Logistics (L), Advanced certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click here for more details and Resources.For Important General Applicant Information and Definitions go to: Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: Information for Veterans is available at: . As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.Drug-Free Workplace: The Defense Logistics Agency (DLA) has established a Drug-Free Federal Workplace Policy. All applicants tentatively selected for DLA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with DLA for a period of six months. This policy extends to random testing for the use of illegal drugs by employees who occupy testing designated positions defined as sensitive in Section 7(d) of Executive Order 12564. The Defense Logistics Agency's Drug Free Workplace Plan's drug testing panel includes testing for the following illegal substances: marijuana, cocaine, opiates (codeine/morphine), 6-Acetylmorphine (heroin), phencyclidine, amphetamines (amphetamine/methamphetamine), methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), oxycodone, oxymorphone, hydrocodone, and hydromorphone. ADVISORY: By using cannabidiol (CBD) products you are risking a positive drug test result for marijuana. Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.
The assessments for this job will measure the following Competencies:
Program Planning, Review and EvaluationQualitative/Quantitative AnalysisKnowledge of relevant customer organizations or operationsProduct Support and SustainmentLife Cycle Logistics Support Concepts
Supervisory Competencies:

AccountabilityConflict ManagementCustomer ServiceDeveloping OthersFlexibilityInfluencing/NegotiatingInterpersonal SkillsProblem SolvingResilienceStrategic Thinking
Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire and USA Hire assessments. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.