Current jobs related to Desktop Technical Analyst - Knoxville - CPSCOMTECH INC.

  • Technical Support Specialist

    3 weeks ago

    Knoxville, Tennessee, United States Premier Staffing Partners Full time

    IT Desktop TechnicianWe are seeking an experienced IT Desktop Technician to fulfill a contract role with a prominent employer. This position involves working on-site during standard business hours. This is an excellent opportunity for individuals with a solid background in Information Technology.Key Responsibilities of the IT Desktop TechnicianCollaborate...

  • Senior Database Analyst

    4 days ago

    Knoxville, Tennessee, United States Lawelawe Defense Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Database Analyst to join our team at Lawelawe Defense Inc. As a key member of our team, you will play a critical role in developing and maintaining robust database systems that support critical business applications.Key ResponsibilitiesDevelop and maintain database systems to ensure optimal...

  • Technical Support Analyst

    3 weeks ago

    Knoxville, Tennessee, United States Grayson Automotive Full time

    Job OverviewGrayson Automotive is seeking a dedicated individual for the role of Technical Support Analyst. This position is essential for delivering technical assistance to users, both on-site and remotely.Key Responsibilities:Flexibility to work across two locations in West Knoxville, requiring reliable transportation.Assist users in effectively utilizing...

  • Technical Support Specialist

    4 weeks ago

    Knoxville, Tennessee, United States Premier Staffing Partners Full time

    IT Desktop TechnicianWe are seeking an experienced IT Desktop Technician to support a prominent organization. This role involves providing essential technical assistance to internal staff, ensuring optimal performance of IT systems.Key ResponsibilitiesCollaborate with the IT department to deliver exceptional service and system availability.Diagnose and...

  • Technical Support Specialist

    4 weeks ago

    Knoxville, Tennessee, United States Premier Staffing Partners Full time

    IT Desktop Technician PositionWe are seeking an experienced IT Desktop Technician to fulfill a contract role with a prominent employer. This position requires onsite presence during standard business hours, offering a great opportunity for individuals with a solid background in Information Technology.Key ResponsibilitiesCollaborate with the IT department to...

  • Technical Support Specialist

    4 weeks ago

    Knoxville, Tennessee, United States Premier Staffing Partners Full time

    Position: IT Desktop TechnicianPremier Staffing Partners is seeking an IT Desktop Technician to join our team. This role involves providing essential support for a major client. The position requires an individual who can thrive in a dynamic environment and deliver exceptional service to internal users.Key Responsibilities:Collaborate with the IT department...

  • Technical Support Specialist

    4 weeks ago

    Knoxville, Tennessee, United States Premier Staffing Partners Full time

    IT Desktop TechnicianWe are seeking an experienced IT Desktop Technician to fulfill a contract role with a prominent employer. This position involves working on-site during standard business hours, providing essential support to internal teams. This is an excellent opportunity for individuals with a solid background in Information Technology.Key...

  • GIS Analyst

    2 days ago

    Knoxville, Tennessee, United States Calibre Inc Full time

    GIS Analyst Job DescriptionCalibre Systems, Inc. is seeking a highly skilled GIS Analyst to join our team. As a GIS Analyst, you will play a critical role in supporting the creation, analysis, management, and distribution of standardized geospatial information, products, and services.Key Responsibilities:Develop and maintain geospatial data according to...

  • Commercial Credit Analyst

    1 week ago

    Knoxville, Tennessee, United States Truist Full time

    {"title": "Commercial Credit Underwriter", "subtitle": "Lead the Commercial Underwriting Process", "content": "As a Commercial Credit Underwriter at Truist, you will lead the entire commercial underwriting process, both internally and externally with prospects and clients. You will underwrite, structure, and document all prospect and client transactions,...

  • Technical Support Analyst

    4 weeks ago

    Knoxville, Tennessee, United States Grayson Automotive Full time

    Grayson Automotive is seeking an IT Support SpecialistThis position is essential for providing comprehensive technical assistance to users, both in-person and remotely. The role encompasses managing VoIP systems, troubleshooting printer issues, maintaining toner supplies, and performing various administrative duties within Active Directory.Key...

  • Lead Software Quality Assurance Analyst

    3 weeks ago

    Knoxville, Tennessee, United States Lawelawe Defense Inc Full time

    Position OverviewAbout Us:Lawelawe Defense Inc. is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) dedicated to delivering a variety of services to federal government clients. Our expertise spans program management, digital solutions, human capital and training, and medical staffing. We leverage our NHO status to secure federal contracts that...

  • Hyperion Analyst

    4 days ago

    Knoxville, Tennessee, United States Yoh Full time

    Oracle EPBCS (Hyperion) Analyst **Job Summary** We are seeking a skilled Oracle EPBCS (Hyperion) Analyst to join our team at Yoh, a Day & Zimmermann company. As a key member of our team, you will be responsible for providing technical expertise and support for our Oracle EPBCS implementation. **Key Responsibilities** * Provide technical support for...

  • Senior Cybersecurity Analyst

    4 weeks ago

    Knoxville, Tennessee, United States TASC Technical Services Full time

    Job OverviewThis position is primarily remote, although candidates must be located within a reasonable distance for occasional onsite engagements. A current or interim Secret Clearance is mandatory.Key ResponsibilitiesInformation Assurance Support: Provide comprehensive support to systems and users, ensuring compliance with relevant military regulations,...

  • CyberSecurity Analyst

    4 months ago

    Knoxville, United States Avertium Full time

    Avertium is themanaged securityand consulting provider that companies turn to when they want more than check-the-box cybersecurity. In today's threat landscape, your not-so-standard processes, workflows, and vulnerabilities require more than just a standard approach to cybersecurity. You need a smarter, stronger approach based on more rigor, more relevance,...

  • CyberSecurity Analyst

    3 months ago

    Knoxville, United States Avertium Full time

    Avertium is themanaged securityand consulting provider that companies turn to when they want more than check-the-box cybersecurity. In today's threat landscape, your not-so-standard processes, workflows, and vulnerabilities require more than just a standard approach to cybersecurity. You need a smarter, stronger approach based on more rigor, more relevance,...

  • Business Analyst

    2 weeks ago

    Knoxville, United States StaffSource Full time

    BAIII - 85-95k - Must have Hyperion experienceBA II -65-75k - Hyperion a plus, needs to have ERP experience (Microsoft Dynamics, SAP, etc...)Job Title: Business Analyst IIISummary: The Business Analyst is responsible for evaluating and documenting user requirements, system functionality, and processes needed to maintain and support financial systems. The...

  • Business Analyst

    2 weeks ago

    Knoxville, United States StaffSource Full time

    BAIII - 85-95k - Must have Hyperion experienceBA II -65-75k - Hyperion a plus, needs to have ERP experience (Microsoft Dynamics, SAP, etc...)Job Title: Business Analyst IIISummary: The Business Analyst is responsible for evaluating and documenting user requirements, system functionality, and processes needed to maintain and support financial systems. The...

  • Business Systems Analyst

    2 days ago

    Knoxville, Tennessee, United States LHH Full time

    Business Analyst III Job DescriptionPosition Overview:We are seeking a highly skilled Business Analyst III to join our team at LHH. As a Business Analyst III, you will play a critical role in enhancing our business processes and systems, with a focus on Hyperion.You will be responsible for creating and maintaining comprehensive application documentation and...

  • Financial Analyst

    2 weeks ago

    Knoxville, Tennessee, United States Cynet Systems Full time

    Job SummaryCynet Systems is seeking a highly skilled Financial Analyst to join our team. As a Financial Analyst, you will be responsible for monitoring accounts receivable, identifying overdue accounts, and collecting payments from customers.Key ResponsibilitiesAccounts Receivable Management: Monitor accounts receivable, identify overdue accounts, and...

  • Information Technology Business Analyst

    2 weeks ago

    Knoxville, United States Premier Staffing Partners Full time

    IT Business Analyst SummaryThe Client is seeking 2 Business Analysts. *IT BA III will be focused on providing support for Hyperion applications. Salary range starts at $85k+*IT BA II will be providing support for business applications. Salary range begins at $65k+The Business Analyst is responsible for evaluating and documenting user requirements, system...

Desktop Technical Analyst

3 months ago

Knoxville, United States CPSCOMTECH INC. Full time

Job Duties:

- Provides first-level troubleshooting of hardware, software, and operating system problems,

- Documents user's problems using an online problem management system including opening, updating status, and closing problem tickets.

- Responds to telephone calls, email, and problem tickets for personnel requests for technical support.

- Tracks and monitors the problem to ensure a timely resolution where required.

- Resolves PC software configuration problems and remotely installs software products and/or approved patches.

- Troubleshoots computer problems, performs hardware and software diagnostics and coordinates needed repairs.

- Resolves computer system problems, including coordination between users, product line specialists and/or enterprise infrastructure support staff.

- Diagnoses, isolates, and analyses problems utilizing historical database records.

- Monitors problem ticket queue to ensure all assigned tasks are completed within specified metric requirements.

- Escalates unresolved issues to the successive level of support.

- Ability to participate in shift rotation including occasional evenings and regularly scheduled weekends.

- Hands-on experience with Microsoft Windows operating systems

- Experience with techniques, methods of troubleshooting end-user problems including set-up and support of software and hardware

- Excellent and demonstrated communication and customer support skills

- Understanding of client-server and networking principles

- Ability to obtain MCDST or equivalent within 12 months

- Knowledge of ITIL/ITSM concepts



Bachelor’s Degree in Computer Information Systems, Management Information Systems, or other Information Technology discipline

5 or more years of experience in troubleshooting applications or network related issues

5 or more years of experience in ticket tracking tool such as Heat, Remedy and Service Now

5 or more years of experience providing customer service.