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Clinical Support Coordinator
1 month ago
AIC (Advanced Infusion Care) is looking for a customer service oriented and motivated individual to work from/within our Phoenix, Arizona office for the dual role of Clinical Support Coordinator and Administrative Assistant. A full description of essential duties and responsibilities for these roles, as well as education/experience and qualification requirements, are outlined below.
AIC is a branch of AIS Healthcare offering great benefits, including health, vision and dental insurance, long term disability insurance, life insurance, generous vacation package, 401K plan with employer match, growth, and more
AIS Healthcare is the leading provider of Targeted Drug Delivery (TDD) and Infusion Care. With our diverse culture, and our values around Innovation, Stewardship, and Unity, we are committed to Advancing Quality, and Improving Lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire patient care experience.
Hours: 8:00am to 5:00pm ARIZONA TIME; Monday - Friday
The Clinical Support Coordinator is responsible for creating patient schedules for nursing services for approval by the Nurse Manager, Director of Nursing, or CNO. The Clinical Support Coordinator provides general administrative support with a variety of clerical activities and related tasks. In addition, this position is responsible for answering incoming phone calls, directing calls to the appropriate associate, handling the flow of correspondence, and the requisition of supplies as well as additional clerical duties. This position ensures the efficient day-to- day operations of nurse scheduling.
The Administrative Clinical Assistant role is responsible for working collaboratively with the ANS Nursing team and pharmacy to provide seamless patient and referral source care through quality and coordination of care. The position is responsible for supporting the quality nursing team to assist with tracking and uploading of patient documentation and ensuring the information is received in a timely manner. The position is also responsible for periodic quality audits, data mining, patient record management and reporting.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Clinical Support Coordinator role specific:
- Works and coordinates with Intake, pharmacy and nursing personnel to ensure new referrals and ongoing nurse visits are scheduled in a timely, efficient manner.
- Creates initial nursing schedule and ongoing schedules as needed to ensure appropriate coverage for patients.
- Verifies patients are ready to schedule.
- Determines nursing dates available and confirms dates with patient.
- Updates patients on next visit or order status as needed.
- Coordinates with home health agencies to schedule patient visits.
- Answers telephones, prescreens, and directs the caller to the appropriate associate. Will transfer a caller to an associate's voice mailbox when the associate is unavailable.
- Takes and retrieves messages for various personnel.
- Creates and confirms Clinician Visit Log (CVL).
- Checks e-mails and faxes throughout the day for documents that need direction or attention.
- Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
- Assists staff with administrative support when requested.
- Recognizes patients' rights and responsibilities and supports them in the performance of job duties; respects patient's rights to privacy and confidentiality.
- Completes assigned paperwork/documents as directed in a timely manner.
- Shares knowledge gained with other staff members and works as a team member.
- Interacts with others in a positive, respectful, and considerate manner.
- Performs other job related duties as assigned.
- Recognizes patients' rights and responsibilities and supports them in the performance of job duties, respects patient's rights to privacy and confidentiality.
- Organizational skills and attention to detail are a priority for this position.
- Works collaboratively with nurse manager, quality nursing team and field nurses to ensure the medical records, tracking of documents and database are maintained and processes are followed.
- Reviews patient medical chart content for accuracy. Audits, tracks, monitors, and ensures completion of documentation. This is a document review process, not a clinical review.
- Works collaboratively with all members of the nursing team including the quality nurses, field nurses and directors to ensure patient care documentation, data collection, and coordination of care is completed. Ensures documentation is accurately maintained and processes are followed.
- Through the review, notifies the prescriber, nurse, and leadership of changes in the condition and/or needs of the patient and documents accordingly.
- Represents the company in the appointed office for any surveyor or audit team. Notifies leadership of any surveyor or auditor immediately. Ensures quality customer service.
- Shares knowledge gained with other staff members and works as a team member.
- Maintains patient records in compliance with HIPAA, state, URAC and ACHC regulations.
- Understands and adheres to established company policies and procedures.
- Participates in performance improvement activities for the enhancement of care delivery andoffers suggestions and assistance towards the continuous quality improvement of services offered to consumers.
- Represents self in a professional and ethical manner at all times.
- Complies with all applicable company policies and procedures.
- Interacts with others in a positive, respectful, and considerate manner.
- Performs other job-related duties as assigned
- Flexibility and strong interpersonal skills.
- Exceptional organizational skills.
- Ability to handle multiple tasks simultaneously.
- Demonstrate ability to meet deadlines and provide accurate information in a dynamic environment.
- Ability to communicate effectively and professionally with customers and external contacts to the organization.
- Knowledge in the use of standard office equipment such as computers, scanners, telephones, fax machines, and headsets.
- Knowledge in the use of e-mail and Microsoft applications.
- Ability to quickly learn the use of software such as Complete Patient Records (CPR) program, UPS software, and phone line monitoring systems.
- A high school diploma or general education degree (GED) equivalent is required.
- 1 year of clinical support and/or administrative assistant experience required.
- Experience managing schedules preferred.