Clinical Programs Coordinator

As a Clinical Programs Coordinator, you'll support the administrative functions of the Prevention and Navigation departments to enhance patient engagement and retention. In this role you'll use your exceptional attention to detail for data entry and documentation tasks. Using your high level of cultural competency, you'll to address the unique needs of transgender individuals and the broader LGBTQIA2S+ community. While there is minimal face-to-face interaction with patients, as a Clinical Programs Coordinator you'll emphasize customer service and virtual engagement to manage your caseload.

The Clinical Programs Coordinator supports the Southwest Center mission of providing affirming and inclusive services to promote well-being and advance health equity for diverse communities and all those seeking compassionate care - especially people of color, LGBTQIA2S+ and Queer individuals, and those affected by HIV.

What your day will look like at Southwest Center:

• You'll work collaboratively with the Clinical Programs Department and Wellness Clinic to support administrative functions, such as documenting encounters, lab results, communicable diseases, and linkage to care into appropriate internal, state, and CDC databases.
• You'll showcase exceptional customer and patient experience while contacting individuals to provide testing and lab results, as well as engaging with individuals who have fallen out of care or are at risk of falling out of care within the Wellness Clinic.
• You'll provide support with indirect access to testing services through the preparation of specimens for no-cost testing, including handling bodily fluids and ensuring proper charting has been completed for each encounter.
• You'll directly collaborate with local health departments regarding communicable diseases and infection control as it relates to the Clinical Programs Department, in addition to ensuring patients are successfully linked to care.
• You'll complete the daily transportation of testing specimens and lab results to and from local health departments and laboratories.
• You'll provide information and referrals for other partnering agencies that provide additional support and services that cannot be met internally.
• You'll provide clear, understandable, current, and accurate information to clients, community members, and volunteers. You'll provide prevention and harm reduction information in a way that shows respect, listening skills, empathy, and patience in a non-judgmental, stigma-free way.
• You'll work collaboratively with other internal Clinical Programs to further develop and evolve the needs of the department, including but not limited to, policy reformation, training new-hires, and identifying opportunities for growth and improvement within the agency.

We've got great benefits:

• 200 hours of PTO per year
• Up to 13 paid holidays per year
• Medical, dental, and vision insurance
• Basic life, short-term, and long-term disability insurance paid by Southwest Center
• YMCA Gym and Programs Discount
• Retirement savings

Who we're looking for:

• You're a high school graduate, or you've earned your GED.
• You're proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) software applications and competent in using electronic medical records to complete effective documentation of patient care.
• You have a full understanding of HIPAA and protecting patient confidentiality.
• You've demonstrated a sound understanding of gender identity, gender expression, gender presentation, sex, and sexual orientation etc. This includes a strong grasp of local and national resources (medical, mental health, social etc.) for those that are transgender or gender non-conforming.
• You possess a valid driver’s license and personal vehicle to conduct programmatic business.
• You're a highly organized self-starter with excellent problem-solving skills, ability to multi-task effectively, and a willingness to learn.
• You've demonstrated excellent written and verbal communication.
• You have the ability to work in fast paced environment with changing deadlines and priorities while maintaining a positive attitude.
• You've demonstrated cultural competency to professionally and respectfully serve the LGBTQIA2S+ communities.
• All agency employees must be able to work effectively in a mission-driven agency whose clients and staff exhibit significant diversity with respect to race, ethnicity, sex, gender identity, sexual orientation, socio-economic status, nationality, and religion.

We'd love to see you apply if you have these preferred qualifications too:

• You have personal or professional experience regarding members of the transgender and/or non-binary community, as well as all components of the LGBTQIA2S+ community.
• You have experience using Electronic Medical Records.
• You're bilingual in Spanish and English.

Environmental Factors, Physical Requirements, and Compliance

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• Office environment, exposure to computer screens for lengthy periods of time.
• This is an exempt position that may require evening and occasional weekend work.
• Travel outside of the Phoenix region approximately 10% of the time.
• While performing the duties of this job, the employee is regularly required to walk, sit, stand; use hands, talk, and hear. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
• Currently have, or be able to obtain within 90 days of employment, a valid Fingerprint Clearance Card
• Currently have, or are able to obtain within 7 days of employment, a clear TB test
• Currently have, or are able to obtain within 7 days of employment, a current flu vaccination
• Currently have, or are able to initiate within 7 days of employment, a Hepatitis-B primary vaccination series
• Currently have, or are able to obtain within 14 days of employment, a CPR certification

Equal Employment Opportunity

The Southwest Center is an equal opportunity employer and we value a healthy work environment free from harassment and discrimination based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information.

The Southwest Center provides an inclusive and respectful working environment that represents a wide range of backgrounds, cultures, identities, and experiences. We attract applicants who have the cultural awareness to navigate and celebrate these differences. Our employees are Individuals who have respect for the communities where they live and work and are committed to utilizing culturally and linguistically appropriate strategies and skills in a collaborative environment.

We welcome all applicants with personal, direct and/or indirect knowledge of the lives and experience with but not limited to: Black, Indigenous, and People of Color (BIPOC); LGBTQIA2S+/Queer individuals; those affected by HIV, people living with disabilities; people with diverse religious beliefs, and other marginalized Individuals that are at the intersections of those identities/experiences. We also encourage those from historically underrepresented backgrounds to apply.

Reasonable Accommodations

Applicants requesting a reasonable accommodation to apply or participate in the interview process for this position should email hr@swcenter.org.