Customer Support Specialist

6 days ago

Boston, United States Workable Full time

For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly matters: hiring the right people and fostering their growth.

While we take HR seriously, we maintain a lighthearted and collaborative culture. At Workable, you’ll find smart people who have fun, learn, innovate, and help others do the same. We respect everyone, we hire the best, and make sure every experience is special.

We’re looking for a Customer Support Specialist to join our Customer Support team in Boston.

As a Customer Support Specialist, you will be the human face of Workable. You will become the person customers rely on to get an important job done well. You will:

  • advise businesses on the best way to organize their recruitment
  • respond to user questions or issues with friendly and pragmatic advice
  • support users when they run into trouble, utilizing a number of troubleshooting tools
  • review job descriptions to ensure they will be successful on job boards

You won't be just someone that talks to customers for us so we don't have to. Your ability to help customers succeed with their recruitment will have a direct and visible impact to Workable's bottom line. For us, outstanding customer service is a competitive advantage: By actively supporting trial customers from day one and delighting them with the speed, courtesy and diligence of our support, we win them over. By tirelessly supporting them throughout their subscription, resolving questions, or helping them adopt our more advanced features, we make them stick around long-term. By surprising them with personable and friendly service unlike anything they have experienced we turn them into evangelists of our software who rave about us on twitter and recommend us to their friends. You will be the reason we get comments like these in our email every day:

"I have to say I have been so impressed with how responsive, pleasant and professional everyone with the company has been. Kudos to you and your team"

In other words, you'll be doing one of the most important jobs at Workable. You will be treated as such, and equally, you'll have to live up to very high expectations.

Requirements

You must be:

  • Tech-savvy, meaning that you are comfortable using modern office productivity tools and you can understand/learn our product well enough to be able to explain it to others
  • Pleasant and patient communicator. We pride ourselves on our exceptionally friendly customer support, we communicate with respect and timeliness and we guide our users with patience and dedication
  • Self-motivated, having a drive to carve out a career with a fast-growing tech startup
  • Available to work hours between 9 am-5:30pm, 4 days per week from the office, with very occasional weekend hours to support our customers world-wide

You should have:

  • A college or university degree
  • 1 to 3 years of professional experience
  • A positive attitude and desire to help customers

Bonus points if you have experience in any of the following: technical education, customer support, account management, quality assurance, software (ideally SaaS/cloud) or technology industry, writing (blog, articles, copywriting).

Benefits

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging workplace, we offer:

  • 💼 Comprehensive Coverage: Private Health Insurance, Life, and AD&D Insurance to keep you and your loved ones secure.
  • 💰 Financial Wellness: 401K, Retirement Plan, and Performance Bonuses to invest in your future.
  • 📱 Stay Connected: Cell phone reimbursement for seamless communication.
  • 🛠️ Work in Style: Apple gear provided to set you up for success.
  • 🌴 Recharge & Relax: Generous PTO because we believe in work-life balance.
  • 💡 Support When You Need It: Access to our Employee Assistance Program (EAP) for personal and professional support.

Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.

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