Customer Success Specialist
3 months ago
WHO ARE YOU? You are a professional with a talent for training, teaching and guiding people through the learning process when it comes to new technology. WHO ARE WE? We are passionate, lifelong learners, and creative thinkers working daily to develop culturally authentic language learning digital and print content for the K-20 education space. WHAT IS THE ROLE ABOUT? In the Customer Success Specialist role, you will be an important partner to our Higher Education customers by being the front line of support, conducting virtual product demonstrations, and answering customer questions to show them our product’s potential and how to achieve optimal utilization. WHY IS THIS EXCITING? VHL is a growth organization. The Customer Success team is made up of a passionate, experienced, and dedicated group of people who genuinely care about the relationships they build with each other and with customers. IN THIS ROLE YOU WILL: Onboard new customers, act as the first point of contact, provide timely responses, and identify thoughtful solutions to their challenges. Deliver demos/trainings to customers that show how to optimize usage of VHL digital tools, products, and platforms. Provide pre/post-sales account management support to sales team members. Ensure timely day-to-day account administration and activity updates in CRM. Assist with scheduling and coordinating customer events, demonstrations, training, and meeting logistics. Elevate the customer experience by identifying workflow/process improvement areas. Create customized sales documents, marketing collateral, and presentation materials. Collaborate with other departments on special projects when needed. YOU MUST HAVE (MINIMUM REQUIRED SKILLS & EXPERIENCE) Bachelor’s degree minimum. 2+ years minimum of experience in customer success, customer support, sales support, account management, or similar role. 1+ years minimum of experience conducting in-person and/or virtual product demos, presentations, or trainings for customers. Experience using video-conferencing tools (GTM, WebEx, Zoom, etc.). Experience using a CRM (i.e., Hubspot, Salesforce, or other) to manage accounts. Strong client/customer relationship building and management skills. Willingness to travel a couple of times/year to necessary team/company meetings. IDEAL IF YOU HAVE (PREFERRED SKILLS & EXPERIENCE) Experience working and/or teaching in Higher Education. Familiarity with digital education technology products; VHL specific a plus. Experience using Salesforce. LOCATION - Hybrid Boston/Remote This role is a Hybrid Boston, MA/remote work arrangement during the work week. Our office is located at 500 Boylston Street, Boston, MA. Candidates must reside locally and within a reasonable distance to the office to be considered. Relocation assistance is not available for this role. #J-18808-Ljbffr
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Customer Success Specialist
4 weeks ago
Boston, Massachusetts, United States Cengage Group Full timeAbout the RoleWe are seeking a highly motivated and results-driven Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for driving customer retention and sales growth through support of customers with their digital solutions.Key Responsibilities:Build consultative relationships with customers to...
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Customer Success Specialist
1 week ago
Boston, United States Vaisala Inc. Full timeVaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most - from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Our...
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Head of Customer Success
4 months ago
Boston, United States Pison Technology Full timeWe are seeking a highly experienced and strategic Head of Customer Success to lead our efforts in ensuring customer satisfaction and loyalty. The ideal candidate will be responsible for developing and executing strategies that drive customer success, enhance user experiences, and ensure long-term customer retention. Duties/Responsibilities: Develop and...
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Head of Customer Success
4 months ago
Boston, United States Pison Technology Full timeWe are seeking a highly experienced and strategic Head of Customer Success to lead our efforts in ensuring customer satisfaction and loyalty. The ideal candidate will be responsible for developing and executing strategies that drive customer success, enhance user experiences, and ensure long-term customer retention. Duties/Responsibilities: Develop and...
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Entry Level Customer Success Specialist
3 weeks ago
Boston, United States Western New England University Full timeEntry Level Customer Success Specialist – Boston, MA As a Customer Success Specialist, you will be responsible for providing high-level customer support to approximately 50-70 automotive dealerships in a defined area. Functioning as a consultant, you will ensure that our customers are using the software they purchased to its full potential. You will...
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Entry Level Customer Success Specialist
3 weeks ago
Boston, United States Sacred Heart University Full timeEntry Level Customer Success Specialist – Boston, MA As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 50- 70 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are...
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Entry Level Customer Success Specialist
3 days ago
Boston, United States Sacred Heart University Full timeEntry Level Customer Success Specialist – Boston, MA Recruitment began on November 15, 2024 and the job listing Expires on November 23, 2024 As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 50- 70 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible...
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Entry Level Customer Success Specialist
2 weeks ago
Boston, United States Messiah College Full timeEntry Level Customer Success Specialist - Boston, MA As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 50-70 automotive dealerships in a defined area. Functioning as a consultant, you will ensure that our customers are using the software that they purchased to their full potential. You will...
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Entry Level Customer Success Specialist
2 days ago
Boston, United States Messiah College Full timeEntry Level Customer Success Specialist - Boston, MA As a Customer Success Specialist, you will be responsible for providing high-level customer support to approximately 50-70 automotive dealerships in a defined area. Functioning as a consultant, you will ensure that our customers are using the software they purchased to its full potential. You will provide...
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Customer Success Specialist
2 months ago
Boston, United States Sama Full timeAt Sama, we're more than just a fast-growing, technology-driven coaching company. We're totally driven by our vision to elevate employee engagement to make the world a better place. Our mission is to create the optimal platform for every employee to unlock their potential. Today, we're tackling the $8.8 trillion employee engagement challenge head-on by...
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Customer Success Manager
3 weeks ago
Boston, United States LeanIX Jobs Full timeLeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company’s suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for IT and...
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Customer Success Manager
4 weeks ago
Boston, Massachusetts, United States Seekup Strategies Full timeCustomer Success ManagerAt Seekup Strategies, we are seeking a dedicated Customer Success Manager to manage and optimize the customer experience through a customer-centric approach, ensuring retention, expansion, and overall satisfaction.Key Responsibilities:Provide an exceptional customer experience by adopting a customer-first mindset.Take ownership of all...
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Customer Success Manager
2 months ago
Boston, United States Axon Enterprise Inc Full timeThe Customer Success Manager owns the post-sales experience between Axon and our small-market customers, driving value realization and return on the clients investment. Successful Customer Success Managers are technology-savvy individuals that partn Manager, Customer, Technology, Retail, Benefits, Support
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Customer Success Manager
3 days ago
Boston, United States Danaher Corporation Full timeCustomer Success Manager in Boston, Massachusetts Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll...
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Customer Success Manager
4 weeks ago
Boston, Massachusetts, United States Board International Full timeJob DescriptionAt Board International, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer success and growth through strategic planning, account management, and relationship building.Key Responsibilities:Develop and execute customer success plans to drive...
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Customer Success Manager
2 weeks ago
Boston, United States Snowplow Full timeCustomer Success Manager Boston, MA, USA / London, England About Snowplow Snowplow, the global leader in customer data infrastructure (CDI) for AI, enables every organization to own and unlock the value of its customer behavioral data. The Snowplow CDI fuels AI-driven marketing, digital products and services, customer experiences and fraud detection, by...
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Customer Success Manager
1 week ago
Boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. What’s been key...
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Customer Success Manager
1 week ago
Boston, United States Akoya Full timeThe Role: As Customer Success Manager for our data access network for consumer permissioned data, you’ll be responsible for growing our ecosystem that enables network participants around the world to use our platform to provide great experiences to their customers. You will work with sales, product, marketing, engineering and design teams on a remote...
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Customer Success Manager
1 month ago
Boston, Massachusetts, United States Smartsheet Full timeJob SummarySmartsheet is seeking a highly skilled Manager of Customer Success to join our team. As a key member of our Customer Success organization, you will be responsible for leading a team of Customer Success Managers and partnering with internal teams to execute on our company vision.This is a unique opportunity to make a significant impact on our...
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Customer Success Manager
1 month ago
Boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. What’s been key...