Software Support Specialist

2 weeks ago

Boston, United States Vision Government Solutions Full time

About Vision: Vision Government Solutions is a leading high-tech Government Technology firm providing cutting-edge software and services to the public sector. Through our efforts, local communities have the funding needed to maintain roads, schools and emergency services. Our organization is quickly ramping up for growth, and we are looking for people to join our teams to help us do that successfully.

About the Role: The CAMA Software Support Specialist’s primary duty is to provide day-to-day software and database support to our growing customer base, applying troubleshooting and analysis techniques and procedures to resolve those questions. The Vision Customer Support team works with our customers to troubleshoot and resolve questions related to our CAMA software. This requires knowledge of Vision’s proprietary CAMA software and the appraisal process, including the differences in nuance from municipality to municipality as well as the consistent exercise of discretion and judgment for each separate support transaction and the Specialist’s workload of support cases.

The Customer Support team is the face of Vision for our customers and plays a critical role in their continued happiness using our products. We are looking for highly motivated individuals with a demonstrated capacity to learn technical concepts and a positive attitude to join our team. The goal of this role is to ensure that Vision customers rave about our software products, and the quality of the support they receive in using them. Customer satisfaction is critical to our success; it’s that simple.

Key roles & responsibilities include:
• Working directly with customers to answer all software questions and ensure complete resolution of software issues
• Serving as the “voice of the customer,” advocating internally to drive the product roadmap in a way that will be most beneficial to our customers
• Focusing on team processes to become increasingly more efficient in day-to-day activities
• Partnering with newly implemented or upgraded customers to ensure they have a smooth transition
• Aligning with internal teams on company strategy, working with strategic customers to help Vision meet its goals

The ideal candidate for this role will have:

  • Experience troubleshooting software application issues, and the ability to think critically under pressure
  • Excellent written and oral communication skills. The ideal candidate can communicate technical concepts in a way that is easily understood by all parties
  • A strong sense of urgency and the ability to take on multiple tasks at once and prioritize the most critical
  • Customer empathy and a passion for helping customers, refusing to give up until the customer is happy
  • A highly positive attitude, and a desire to work in a fast-paced, collaborative environment
  • An organized, detail-oriented approach to work
  • A proven ability to learn additional technical concepts – knowledge of SQL, Salesforce, JIRA, and Microsoft Office Suite is a plus
  • This is a Telecommute/Remote position

Benefits include: Medical, dental and vision insurance as well as 401k match

Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may be just the right candidate.

Vision Government Solutions is an Equal Opportunity Employer and committed to a diverse and inclusive workplace. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Vision Government Solutions maintains a drug-free workplace.

Equal Employment Opportunity

Vision Government Solutions is an Equal Opportunity Employer and committed to a diverse and inclusive workplace. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and Veteran status.

Vision Government Solutions maintains a drug-free workplace.

  • Principal Software Engineer

    2 weeks ago

    Boston, United States BigTime Software Full time

    BigTime Software is looking to add a dynamic Principal Software Engineer to our development team in support of our Projector PSA product line. The individual in this role will collaborate extensively to design, build, and test functionality in our award-winning, cloud based system. The ideal candidate will be passionate about development and able to solve...

  • Sr. Lead Software Engineer

    4 weeks ago

    Boston, United States Talent Software Services Full time

    Sr. Lead Software Engineer - Python/NodeJS Job Summary: Talent Software Services is in search of a Sr. Lead Software Engineer - Python/NodeJS for a direct placement position in MA(Hybrid). Position Summary: We're seeking a Sr. Lead Software Engineer - Python/AWS to join our stellar team! You will have the ability to work on our high profile projects while...

  • Software Quality Assurance Specialist

    1 month ago

    Boston, Massachusetts, United States Overture Partners Full time

    Software Quality Assurance SpecialistOverture Partners is a leader in software development, renowned for delivering high-quality, innovative software solutions. Our team values precision, attention to detail, and a commitment to excellence in ensuring the quality and performance of our software products.We are seeking a meticulous and experienced Software...

  • IT Support Specialist

    1 month ago

    Boston, Massachusetts, United States Axiom Technologies Full time

    Axiom Technologies is a leading provider of IT services, supporting medium to large-scale enterprises. Our team is dedicated to delivering exceptional service and expertise to our clients.We are seeking a skilled IT professional to join our team as a Desktop Support Specialist. This role will provide on-site and on-call assistance to end-users, ensuring...

  • Desktop Support Specialist

    5 months ago

    Boston, United States Indotronix International Corporation Full time

    Title: Desktop Support Specialist Location: 1 Marina Park Drive, Boston, MA 02210 12 Months contract RESPONSIBILITIES: • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. • Documents, maintains, upgrades or replaces software systems. • Supports and maintains user account information including...

  • Help Desk Support Specialist

    1 month ago

    boston, United States Robert Half Full time

    Job Title: Help Desk SpecialistJob Description:We are looking to hire a skilled Help Desk Specialist to provide technical assistance to our workforce. You will be responsible for answering inquiries, troubleshooting technical issues, installing and configuring hardware and software, and implementing preventive measures to avoid future tech...

  • Help Desk Support Specialist

    1 month ago

    boston, United States Robert Half Full time

    Job Title: Help Desk SpecialistJob Description:We are looking to hire a skilled Help Desk Specialist to provide technical assistance to our workforce. You will be responsible for answering inquiries, troubleshooting technical issues, installing and configuring hardware and software, and implementing preventive measures to avoid future tech...

  • Help Desk Support Specialist

    1 month ago

    Boston, United States Robert Half Full time

    Job Title: Help Desk SpecialistJob Description:We are looking to hire a skilled Help Desk Specialist to provide technical assistance to our workforce. You will be responsible for answering inquiries, troubleshooting technical issues, installing and configuring hardware and software, and implementing preventive measures to avoid future tech...

  • User Support Specialist I

    6 months ago

    Boston, United States Massachusetts General Hospital Full time

    User Support Specialist I-(3286354) Description This role is located in the historical Charlestown Navy Yard area The User Support Specialist is responsible for implementation, maintenance, and support of the Institute’s technology resources including desktop and laptop computers, printers, classroom audio visual technology, and lab and...

  • Software Engineering Manager, Cloud Based Security Solutions

    4 weeks ago

    Boston, United States Check Point Software Technologies Full time

    Why Join Us? As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and...

  • Administrative Support Specialist

    3 weeks ago

    Boston, Massachusetts, United States 2Life Communities Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at 2Life Communities. This role will be responsible for overseeing the day-to-day functioning of our headquarters, ensuring that administrative processes run smoothly and efficiently.Key ResponsibilitiesOffice Administration: Coordinate mail...

  • Software Engineering Manager, Cloud Based Security Solutions

    3 weeks ago

    Boston, United States Check Point Software Technologies Full time

    Why Join Us?As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and...

  • Desktop Support Specialist

    2 months ago

    Boston, United States TEKsystems Full time

    Job DescriptionJob DescriptionBasic PurposeThe Desktop Specialist (Tier 2) would provide hands-on and remote technical support to the Company’s end users.  The Tier 2 role will be backup to the incoming call queue as well as the handling of incidents and requests that are escalated from the Help Desk (Tier 1).  This person would move and deploy endpoint...

  • Network Support Specialist

    1 month ago

    Boston, United States Saviance Full time

    Job Title: Network Support Specialist Position Type: Contract Location: Boston- onsite Experience Level: 3-5 years of onsite technical and customer support experience Role is not open to sponsorship or C2C About BigRio: BigRio is a remote-based, technology consulting firm headquartered in Boston, MA. We deliver solutions ranging from custom development,...

  • Customer Support Specialist

    2 weeks ago

    Boston, United States Workable Full time

    For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly...

  • Customer Support Specialist

    2 weeks ago

    Boston, United States Workable Full time

    For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly...

  • Customer Support Specialist

    6 days ago

    Boston, United States Workable Full time

    For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly...

  • Customer Support Specialist

    6 days ago

    Boston, United States Workable Full time

    For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly...

  • IT Client Support Specialist

    4 weeks ago

    Boston, United States Tufts University Full time

    Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering technology solutions in support of Tufts’ mission of teaching, learning, research, innovation, and sustainability. With staff across all of Tufts’ campuses, as well as a 24x7 IT Service Desk, we collaborate with schools and divisions to meet the...

  • Operations Leadership Support Specialist

    6 days ago

    Boston, United States LHC Group Full time

    Summary The Operations Support Leadership Specialist is a clinical leader who provides agency office support with subject matter expertise in key agency office roles including Executive Director, Director of Clinical Operations, and Patient Care Manager. This position may also provide training and support for operational processes for clinical roles...