HVAC TB Cust Resource Coordinator

3 weeks ago

Grand Central, United States Johnson Controls International Full time

Build your best future with the Johnson Controls team.

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away

What we offer

  • Competitive salary and bonus plan

  • Paid vacation/holidays/sick time - 15 days of vacation first year

  • Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.

  • Extensive product and on the job/cross training opportunities with outstanding resources

  • Encouraging and collaborative team environment

  • Dedication to safety through our Zero Harm policy

  • Check us Out: A Day in a Life at Johnson Controls:

What you will do


Under direct supervision of the Area Resource Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and makes adjustments as needed to enhance customer satisfaction in a cost-effective manner. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

How you will do it

  • Receives customer requests for unscheduled or scheduled service.

  • Coordinates labor scheduling to align technician to the appropriate customer and service need.

  • Communicates the action plan and services to be provided directly to the customer.
    Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.

  • Answers any customer inquiries and resolves or escalates customer issues, as appropriate.

  • Debrief activities daily.

  • Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.

  • Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.

  • Scheduled Service Visits – on time

  • Parts ordering/PO creation support

  • Start-up support

  • Customer PO confirmation

  • WIP Management

  • Auto SR quotes

  • Reconcile exceptions (SIR and AP)

  • Attend weekly planning/scheduling meeting.

  • Service + rewards.

  • Assist with monitoring of time and expense reporting submission.

  • Review and correct unassociated time for timesheets for technicians.

  • Other duties and administrative activities as assigned.

What we look for

Required

  • High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.

  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

  • Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

  • Able to prioritize work activities based upon financial impact to desired business goals.

  • Able to influence diverse teams to accomplish tasks/goals.

Preferred

  • Associate degree preferred.

  • Experience and/or basic project accounting or costing principals is desired.

#LI-JH1

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

  • HVAC TB Mech Appr

    1 day ago

    Grand Central, United States Johnson Controls International Full time

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • HVAC Scheduling Coordinator

    2 months ago

    Central Falls, United States Johnson Controls International Full time

    Job DescriptionBe part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference. What you...

  • HVAC Controls Technician

    3 months ago

    Grand Central, United States Johnson Controls International Full time

    What you will doAt Johnson Controls you’ll have the opportunity to work on some of the most exciting and relevant building automation technologies in today’s market. Our people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun.We will provide general direction to conduct...

  • Quality Assurance Coordinator for External Partnerships

    2 weeks ago

    Central Islip, New York, United States Nesco Resource Full time

    Become a part of our team at Nesco Resource as a Quality Assurance Coordinator for External PartnershipsKey Responsibilities:Supervise the work plans and outputs of external QA teams.Lead and manage special initiatives and projects.Oversee products developed by outside collaborators.Ensure adherence to quality standards and regulatory guidelines.Work closely...

  • Human Resources Coordinator

    2 weeks ago

    Central Point, Oregon, United States Amy's Kitchen Full time

    Position Overview:In alignment with Amy's Kitchen's core principle of mutual support, the Human Resources Coordinator plays a pivotal role in executing the organization's people initiatives at our production site. This role encompasses the management of our reception area, ensuring a welcoming atmosphere for visitors and guiding them according to their...

  • HVAC TB Service Controls Engineer

    2 months ago

    Grand Rapids, United States Johnson Controls International Full time

    What you will do:Perform service on the HVAC controls, automation and associated low voltage building systems in a fast-paced environment at a manufacturing plant. Troubleshoot and repair or replace elements of the controls system. Adjust parameters within the BAS or modify BAS programs to resolve automation issues and to satisfy customer requirements. The...

  • Pediatric Resource Coordination Specialist

    2 weeks ago

    Central Florida, United States HealthCare Support Full time

    Job OverviewPediatric Resource Coordination SpecialistHealthCare Support is currently seeking a Pediatric Resource Coordination Specialist to join a leading organization in the healthcare sector.Key Responsibilities:This role involves fieldwork focused on care management, which includes evaluating healthcare needs, connecting families to healthcare...

  • Human Resources Coordinator Human Resources

    1 week ago

    Grand Forks, United States Marsh & McLennan Companies Full time

    Human Resources Coordinator Human Resources. Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 10,000 of the industrys brightest talen Human Resource, Coordinator, Administrative

  • HVAC Truck Based Controls Technician

    3 days ago

    Grand Central, United States Johnson Controls International Full time

    What you will doAt Johnson Controls you’ll have the opportunity to work on some of the most exciting and relevant building automation technologies in today’s market. Our people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun.We will provide general direction to conduct...

  • Human Resources Coordinator

    2 weeks ago

    Grand Haven, Michigan, United States Spring Meadow Nursery Inc Full time

    Job OverviewSpring Meadow Nursery Inc. is eager to welcome a dedicated Human Resources (HR) Coordinator to our HR team. The HR Coordinator role is a hands-on position ideal for someone enthusiastic about daily HR operations and interactions. This position provides the chance to engage with a variety of HR-related functions, including staffing, HR information...

  • Pediatric Community Resource Specialist

    5 days ago

    Central Florida, United States HealthCare Support Full time

    Job SummaryWe are seeking a highly skilled Pediatric Community Resource Specialist to join our team at HealthCare Support. As a key member of our healthcare team, you will play a vital role in providing care management services to pediatric patients and their families.Key ResponsibilitiesConduct needs-based assessments to identify health care needs and...

  • ADRC Resource Coordinator

    2 weeks ago

    Grand Junction, Colorado, United States Hilltop Community Resources Full time

    ABOUT HILLTOP COMMUNITY RESOURCES: Hilltop Community Resources is a dedicated non-profit organization committed to enhancing human services in the Grand Valley for over 70 years. We prioritize values such as integrity, inclusion, relationships, growth, courage, and enjoyment, ensuring that we put People First by equipping them with the necessary tools and...

  • Senior HVAC Project Manager

    7 days ago

    Grand Rapids, Michigan, United States VanderHyde Mechanical Full time

    Job OverviewVanderHyde Mechanical is seeking a seasoned Commercial Construction HVAC Foreman to lead their team in delivering high-quality services.As a leading provider of Heating, Cooling, Plumbing, and Electrical solutions, VanderHyde Mechanical values integrity, technical expertise, and excellent customer service. The ideal candidate will have advanced...

  • Human Resources Coordinator

    3 days ago

    Grand Rapids, Michigan, United States The Christian Reformed Church in North America Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Human Resources Assistant to join our team at The Christian Reformed Church in North America. The successful candidate will provide administrative support to the Chief Human Resources Officer and assist with various HR-related tasks.Key ResponsibilitiesProvide administrative support to the...

  • HVAC Sheet Metal Installer

    1 week ago

    Grand Rapids, United States KODIAK Construction Recruiting & Staffing Full time

    HVAC SHEET METAL INTALLER Client BenefitsCompetitive Hourly Compensation DOE401(k) with employer matchingMedical, Dental, Vision, Short-term, Long-term, Life Insurance, PTO, etc.What You Will Be DoingA reputable company in Grand Rapids, MI, is seeking a skilled HVAC Sheet Metal Installer to join their team. This role involves installing HVAC mechanical...

  • HVAC Sheet Metal Installer

    6 days ago

    Grand Rapids, United States KODIAK Construction Recruiting & Staffing Full time

    HVAC SHEET METAL INTALLER Client BenefitsCompetitive Hourly Compensation DOE401(k) with employer matchingMedical, Dental, Vision, Short-term, Long-term, Life Insurance, PTO, etc.What You Will Be DoingA reputable company in Grand Rapids, MI, is seeking a skilled HVAC Sheet Metal Installer to join their team. This role involves installing HVAC mechanical...

  • Human Resources Coordinator

    2 weeks ago

    Grand Rapids, Michigan, United States LHH Recruitment Solutions Full time

    Job OverviewAre you an adaptable HR expert with a keen interest in Human Resources? We are seeking a Human Resources Coordinator who can effectively oversee and thrive in various HR functions, including recruitment, onboarding, compliance, and employee engagement. If you are a proactive individual with a thorough understanding of HR operations, this position...

  • Manufacturing Engineering Resource Coordinator

    2 weeks ago

    Grand Prairie, Texas, United States Softworld Inc Full time

    Position Title: Manufacturing Engineering Resource Coordinator Location: Not specified Onsite Requirements: Manufacturing Planning Aircraft assembly and production Role Overview: The Resource Coordinator is tasked with the effective management of manufacturing resources for the development and upkeep of process planning. This role encompasses the oversight...

  • Construction HVAC Installer

    1 week ago

    Grand Rapids, United States KODIAK Construction Recruiting & Staffing Full time

    HVAC CONSTRUCTION INSTALLER Client BenefitsCompetitive Hourly Compensation DOE401(k) with employer matchingMedical, Dental, Vision, Short-term, Long-term, Life Insurance, PTO, etc.What You Will Be DoingA reputable company in Grand Rapids, MI, is seeking an HVAC Construction Installer. This role involves installing sheet-metal ducts, pipefitting, and...

  • Construction HVAC Installer

    1 day ago

    Grand Rapids, United States KODIAK Construction Recruiting & Staffing Full time

    HVAC CONSTRUCTION INSTALLER Client BenefitsCompetitive Hourly Compensation DOE401(k) with employer matchingMedical, Dental, Vision, Short-term, Long-term, Life Insurance, PTO, etc.What You Will Be DoingA reputable company in Grand Rapids, MI, is seeking an HVAC Construction Installer. This role involves installing sheet-metal ducts, pipefitting, and...