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Project Specialist l

3 months ago

New York, United States TD Bank Full time

Work Location:

Wilmington, Delaware

Hours:

40

Pay Details:

$25.00 - $40.25 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Sales & Customer Distribution Support

Job Description:

Department Overview:

The Project Specialist I will provide legal project management assistance as well as escalated complaint management and pre-litigation support to the US Credit Cards and Unsecured Lending (CCUL) Legal Team within TD Bank. The overall objective of the role is to apply project management principles and practices to the delivery of in-house legal services for a team of six or more attorneys. The role will work directly with in-house bank legal counsel to manage intake, planning, execution, monitoring, and review of legal matters/tasks.

Job Summary:

The Project Specialist I coordinates projects in support of Company or department activities. Handles project details and assists others with more complex aspects of projects.

Depth & Scope:

* Assists in implementing project plans under the direction of others in department; communicates with various internal personnel and outside vendors to coordinate project details
* Maintains appropriate project records, communications, project plans, reports to management and others on project status and updates
* Runs and maintains data for projects including running reports, enhancing and testing databases and information according to procedures and projects
* Manages self (and/or) teams controllable expenses to designated budget
* Supports department mailbox administration or systems, responding to report requests, and partner or business leader questions
* Participates in overall department administration; provides input to department policies and procedures and ensures their proper implementation; ensures that area's activities comply with any applicable legal and regulatory guidelines

Education & Experience:

* Bachelor's degree or progressive work experience
* Entry Level
* Strong project coordination skills.
* Ability to gather information and recommend solutions.
* Process improvement skills, including the ability to evaluate procedures and recommend improvements.
* Excellent time management skills, including the ability to bring a project to completion.
* Strong PC skills

Preferred Qualifications:

* Prior employment at a bank or legal corporate environment a plus (in any role)
* Prior experience with project management concepts generally, including RACI, and legal project management specifically (e.g., the American Bar Association's Uniform Task-Based Management System) a plus

Customer Accountabilities:

* Understands and supports the Bank's Customer Service Strategy
* Considers the impact of decisions on the well-being of TD, its Customers and stakeholders
* Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
* Model quality service delivery at every interaction
* Leads and contributes to the ongoing improvement of the partner / Customer experience

Employee/Team Accountabilities:

* Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and create an extraordinary employee experience
* Participates fully as a member of the team and contribute to a positive work environment
* May provide leadership, training, and guidance to other team members
* Ensures ongoing communication with the team on the status / progress of projects and issues / points of interest
* Actively shares information and knowledge, and proactively learn from the expertise of others

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.