Customer Service Associate
4 weeks ago
The Customer Service Associate is responsible for managing the day-to-day processes of the call center. This position documents and resolves patient concerns and inquiries for the hospital and associated physician bills. In addition, this position will work closely with the Directors of Patient Relations on the resolution of complex patient complaints involving quality of care issues.
Responsibilities:
• Follows up and resolves outstanding issues related to insurance questions/payments when requested.
• Coordinates with other departments when necessary in order to expedite the resolution of the patient's issues in a timely manner.
• Notifies management of any escalating issues and potential trends in types of calls or customer complaints.
• Ensures all customer inquiries/complaints related to patient accounts are resolved in a timely manner.
• Arranges for Financial Assistance-Charity Care according to Federal and NYS regulations as necessary.
• Operates multiple patient information systems to resolve potentially complex accounts.
• Manages estate checks and deceased patient account resolution.
• Addresses inquiries from multiple sources including attorneys, insurance companies, patients and BSHSI Centers of Excellence.
• Retrieves and interprets payment documents from insurance companies and other sources.
• Ensures the appropriate revenue cycle flow is followed in order to optimize customer service and reduce patient liabilities.
• Ensures patients are aware of all financial assistance programs and coordinates with the appropriate vendor to make sure the patient receives the maximum level of assistance.
• Coordinates with the Billing Center of Excellence for situations that may require re-billing, additional reviews or edits to a claim.
• Offers patients monthly payment solutions when needed and facilitates the setup of Charity's self-pay vendor.
• Follows all HIPAA (Health Insurance Portability and Accountability Act) rules and regulations.
• Performs other duties as assigned.
Qualifications/Requirements:
Experience: 3 to 5 years of experience in a hospital customer service, call center, billing or follow-up preferred.
Education: High school diploma or equivalent preferred or meets experience requirements listed.
Licenses / Certifications: N/A
Other: N/A
Special Requirements: N/A
About Us:
Good Samaritan Hospital
Good Samaritan Hospital in Suffern, NY, is a 286-bed hospital providing emergency, medical, surgical, obstetrical/gynecological and acute-care services to residents of Rockland and southern Orange counties in New York; and northern Bergen County, NJ. The hospital is home to a recognized cardiovascular program, comprehensive cancer-treatment services, the area's leading Wound and Hyperbaric Institute and outstanding maternal/child services that includes a Children's Diagnostic Center. Good Samaritan Hospital also provides social, psychiatric and substance-abuse services and its certified home-care agency supports residents of the Hudson Valley and beyond.
Benefits:
We offer a comprehensive compensation and benefits package which includes:
- Health Insurance
- Dental
- Vision
- Retirement Savings Plan
- Flexible Saving Account
- Paid Time Off
- Holidays
- Tuition Reimbursement
-
Customer Service Associate
4 weeks ago
Valhalla, New York, United States WMC Health Network Full timeThe Patient Account Resolution Specialist plays a crucial role in the WMC Health Network by managing day-to-day processes in the call center. This position is responsible for documenting and resolving patient concerns and inquiries related to hospital and physician bills. In addition, this role works closely with the Directors of Patient Relations to resolve...
-
Customer Service Specialist
1 week ago
Valhalla, New York, United States Westchester Medical Center Full timeJob SummaryA Call Center Representative at Westchester Medical Center is responsible for answering phone calls to the COVID Call Center or APS Service line Call Centers. The successful candidate will meet the needs of patients regarding scheduling, updating/requesting pertinent information and act as a liaison in reporting any patient suggestions to...
-
Customer Service Specialist
3 weeks ago
Valhalla, United States The Adecco Group Full timeLOCATION : Valhalla NY - Position Overview:The Customer Service Specialist is responsible for providing exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role acts as a bridge between the Customer Service, Customer Service Specialist, Customer Experience, Specialist, Technical Support, Retail,...
-
Hospital Customer Service Representative
4 weeks ago
Valhalla, New York, United States WMC Health Full timeCompany Overview:Good Samaritan Hospital is a 286-bed hospital serving Rockland and southern Orange counties in New York; and northern Bergen County, NJ. Our hospital provides emergency, medical, surgical, obstetrical/gynecological, and acute-care services. We have a recognized cardiovascular program, comprehensive cancer-treatment services, a Wound and...
-
Housekeeping Associate
6 days ago
Valhalla, United States Crothall Healthcare, Inc. Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Housekeeping Associate to join our team at Crothall Healthcare, Inc. In this role, you will be responsible for maintaining high standards of cleanliness and providing excellent customer service to our patients, visitors, and staff.
-
Valhalla, United States Philips Full timeJob Title Customer Service Support Administrative Assistant (Valhalla, NY) Job Description As a Customer Service Support Administrative Assistant you will support and manage the requirements of the biomedical technicians (Philips and hospital employed) to ensure the successful operations for our multivendor contract customers. Your Role: Work closely with...
-
Medical Care Associate
4 weeks ago
Valhalla, New York, United States WMC Health Full timeOverview:Westchester Medical Center, the premier provider of advanced medical care in New York's Hudson Valley, offers a unique opportunity for a Medical Care Associate to join our team.About Us:We are a 895-bed academic hospital in Valhalla, NY, providing local residents with acute-care services including Level I trauma and burn care, organ transplants,...
-
Patient Service Manager
2 weeks ago
Valhalla, New York, United States Westchester Medical Center Full timeJob Title: Patient Service Manager\About the Role: Westchester Medical Center is seeking a highly skilled and experienced Patient Service Manager to join our team. As a Patient Service Manager, you will be responsible for providing exceptional patient care and services, ensuring a positive experience for patients and their families.\Responsibilities:\\Manage...
-
Associate
4 weeks ago
Valhalla, United States Compass Group Full timeMorrison Healthcare We are hiring immediately for full time and part time PATIENT DINING ASSOCIATE positions.Location: Westchester Medical Center - 100 Woods Road, Valhalla, NY 10595. Note: online applications accepted only.Schedule: Full time and part time schedules. Monday through Friday, hours may vary; rotating weekends. More details upon...
-
Medical Service Coordinator
3 weeks ago
Valhalla, New York, United States WMC Health Full timeWe are seeking a highly skilled Medical Service Coordinator to join our team at WMC Health.About the RoleThis is a critical role that requires exceptional customer service, communication, and organizational skills. The successful candidate will be responsible for greeting patients, scheduling appointments, and managing patient flow in a timely manner.Key...
-
Patient Service Representative
7 months ago
Valhalla, United States Westchester Medical Center Full timeJob Summary: A Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. Responsibilities: ...
-
Nursing Support Associate
4 weeks ago
Valhalla, New York, United States WMCHealth Full timeJob Summary We are seeking a compassionate and detail-oriented Nursing Support Associate to join our team at Westchester Medical Center in Valhalla, NY. This role will provide direct support to patients and healthcare staff, ensuring a safe and therapeutic environment. About the Role As a Nursing Support Associate, you will work under the supervision of a...
-
Sr Patient Service Rep
3 weeks ago
Valhalla, United States WMCHealth Full timeJob Summary: The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. The Senior...
-
Sr Patient Service Rep
3 weeks ago
Valhalla, United States WMC Advanced Physician Services PC Full timeJob Details: Job Summary: The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management....
-
Patient Service Representative
7 months ago
Valhalla, United States Westchester Medical Center Full timeJob Summary: A Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. Responsibilities: ...
-
FOOD SERVICE WORKER/CASHIER
2 weeks ago
Valhalla, United States Morrison Healthcare Full timeJob DescriptionJob Description Morrison Healthcare We are hiring immediately for a full time FOOD SERVICE WORKER/CASHIER position.Location: Westchester Medical Center - 100 Woods Road, Valhalla, NY 10595 Note: online applications accepted only.Schedule: Full time rotating schedule. Monday - Friday, hours and days may vary; more details upon interview....
-
Sr Patient Service Rep
3 weeks ago
Valhalla, United States Westchester Medical Center Full timeThe Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. The Senior Patient Service...
-
Sr Patient Service Rep
3 weeks ago
Valhalla, United States WMC Health Full timeJob Details: The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. The Senior...
-
Sr Patient Service Rep
2 months ago
Valhalla, United States WMC Health Full timeJob Details: Job Summary: The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management....
-
Patient Service Advocate
4 weeks ago
Valhalla, New York, United States WMCHealth Full timeJob OverviewWe are seeking a highly skilled Patient Service Advocate to join our team at Good Samaritan Hospital. As a key member of our customer service team, you will be responsible for providing exceptional support to patients and their families, ensuring that their needs are met and their concerns are resolved in a timely and professional manner.About...
