Patient Service Representative
7 months ago
Responsibilities:
- Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure.
- Registers new patients and assists them in completion of necessary forms.
- Verifies and updates current patient information (demographic, financial, and clinical) in the EMR system.
- Scans completed forms, identification, and insurance cards into patient documents folder.
- Schedules future appointments based on procedure type, time requirements, and provider schedules.
- Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately. Utilize triage system for all patient care related calls, in accordance with triage procedures.
- Initiates, issues, and verifies patient referrals. Initiates and receives insurance authorization/pre-certifications as necessary.
- Accepts payments, issues receipts, and reconciles cash drawer daily.
- Monitor the patient flow from lobby to the exam room, making sure patients are seen in a timely manner. Communicate with patients if there are any delays/issues in patient care.
- Provide helpful assistance in anticipating and responding to the needs of all patients and family members. Remain calm under pressure and effectively deal with difficult people.
- Provides translation for non-English speaking patients, their families, and staff if bilingual.
- Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.
- Accept and directs deliveries of medical/office supplies and mail.
- Perform general office duties, such as document preparation, scanning, mailing, and filing.
- Maintains a professional appearance and a clean, safe environment.
- Respects patients by recognizing their rights; maintaining confidentiality.
- Utilizes technology, including specialized software as applicable, to maximize productivity.
- Develops and maintains electronic files as necessary.
- Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
- Other duties as assigned.
Qualifications/Requirements:
Experience: Minimum of one (1) year of customer service and/or medical office experience preferred.
Education: High school diploma or equivalent required. Associates degree from an accredited institution preferred.
Licenses / Certifications:
Other: Bilingual (English/Spanish) candidates preferred, but not required.
Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).
Special Requirements: Must be able to work various hours and cover various locations throughout the network based on business, practice and provider needs[KA1] .
[KA1]Effective for new postings/JD 5/20/22
-
Patient Accounts Representative
4 weeks ago
Valhalla, New York, United States WMC Health Full timeJob Title: Patient Accounts RepresentativeCompany OverviewWe are a leading healthcare provider, offering comprehensive medical services to the community.Estimated Salary: $55,000 - $65,000 per yearAbout Our TeamOur team is dedicated to delivering exceptional patient care and service in a compassionate and professional manner.Job DescriptionThe Patient...
-
Sr Patient Service Rep
3 weeks ago
Valhalla, United States WMCHealth Full timeJob Summary: The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. The Senior...
-
Sr Patient Service Rep
3 weeks ago
Valhalla, United States WMC Advanced Physician Services PC Full timeJob Details: Job Summary: The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management....
-
Sr Patient Service Rep
3 weeks ago
Valhalla, United States Westchester Medical Center Full timeThe Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. The Senior Patient Service...
-
Sr Patient Service Rep
3 weeks ago
Valhalla, United States WMC Health Full timeJob Details: The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. The Senior...
-
Sr Patient Service Rep
2 months ago
Valhalla, United States WMC Health Full timeJob Details: Job Summary: The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management....
-
Patient Service Manager
2 weeks ago
Valhalla, New York, United States Westchester Medical Center Full timeJob Title: Patient Service Manager\About the Role: Westchester Medical Center is seeking a highly skilled and experienced Patient Service Manager to join our team. As a Patient Service Manager, you will be responsible for providing exceptional patient care and services, ensuring a positive experience for patients and their families.\Responsibilities:\\Manage...
-
Patient Access Representative
2 months ago
Valhalla, United States White Glove Placement Full timePatient Access Representative - AdmittingEstimated Gross Weekly Wage $982LocationValhalla, NY Shift8:30AM-5:00PM (8:30 AM - 5:00 PM) Start Date11/30/2024 Assignment Length52 weeks Job TypeTravel Job ID 336017Apply Job×Step 1: Basic InformationStep 1/3First Name Email Address Phone Zip Code Next My Profession IsSelect Profection Option 2 Option 3 Primary...
-
Patient Service Advocate
4 weeks ago
Valhalla, New York, United States WMCHealth Full timeJob OverviewWe are seeking a highly skilled Patient Service Advocate to join our team at Good Samaritan Hospital. As a key member of our customer service team, you will be responsible for providing exceptional support to patients and their families, ensuring that their needs are met and their concerns are resolved in a timely and professional manner.About...
-
Patient Access Professional
5 days ago
Valhalla, United States Madison Approach Full timeJob OverviewMadison Approach is seeking a highly skilled Patient Access Representative to join our team. In this role, you will play a critical part in ensuring the smooth registration process for patients.The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to work effectively in a fast-paced...
-
Patient Registration Specialist
7 days ago
Valhalla, United States Madison Approach Full timeWe are seeking a skilled Patient Registration Specialist to join our team at Madison Approach in Valhalla, NY. As a Patient Registration Specialist, you will play a vital role in the patient registration process, ensuring accurate and timely data entry for medical treatment.Key Responsibilities:Create a positive first impression while greeting patients and...
-
Patient Access Representative
1 week ago
Valhalla, United States White Glove Placement Full timePatient Access Representative - Admitting Estimated Gross Weekly Wage $982 LocationValhalla, NY Shift8:30AM-5:00PM (8:30 AM - 5:00 PM) Start Date01/04/2025 Assignment Length52 weeks Job TypeTravel Job ID 53823338 Apply Job× Step 1: Basic Information Step 1/2 Full Name Email Address Phone Zip Code Next My Profession Is Select...
-
Patient Access Coordinator
4 days ago
Valhalla, United States Madison Approach Full timeJob SummaryWe are seeking a highly skilled Patient Access Coordinator to join our team at Madison Approach. In this role, you will be responsible for collecting patient demographics and insurance information, as well as performing accurate data entry of patient demographic information and medical insurance.Key Responsibilities:Greet patients in a...
-
Healthcare Front Desk Representative
7 days ago
Valhalla, United States Madison Approach Full timeWe are seeking a friendly and approachable Healthcare Front Desk Representative to join our team at Madison Approach in Valhalla, NY. As a Healthcare Front Desk Representative, you will provide exceptional customer service to patients and families, while also managing front desk operations.Key Responsibilities:Create a positive first impression while...
-
Senior Patient Care Coordinator
2 weeks ago
Valhalla, New York, United States Westchester Medical Center Full timeJob Title: Senior Patient Care Coordinator\About the Role: We are seeking a detail-oriented and organized Senior Patient Care Coordinator to join our team at Westchester Medical Center. As a Senior Patient Care Coordinator, you will be responsible for coordinating patient care services, ensuring seamless communication between patients, families, and...
-
Patient Access Coordinator
3 days ago
Valhalla, United States Madison Approach Full timeJob OverviewMadison Approach is seeking a highly skilled Patient Access Representative to join our team. As a key member of our healthcare staff, you will play a vital role in ensuring seamless patient registration processes.In this dynamic and fast-paced environment, you will be responsible for registering patients for medical treatment, collecting...
-
Sr Patient Service Rep
3 weeks ago
Valhalla, NY, United States WMC Advanced Physician Services PC Full timeJob Details: Job Summary: The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to...
-
Call Center Representative
2 weeks ago
Valhalla, United States Westchester Medical Center Full timeJob Summary: A Call Center Representative is responsible for answering phone calls to the COVID Call Center or APS Service line Call Centers to meet the needs of patients regarding scheduling, updating/requesting pertinent information and act as a liaison in reporting any patient suggestions to management. Responsibilities: Verifies and updates current...
-
Customer Service Associate
4 weeks ago
Valhalla, New York, United States WMC Health Network Full timeThe Patient Account Resolution Specialist plays a crucial role in the WMC Health Network by managing day-to-day processes in the call center. This position is responsible for documenting and resolving patient concerns and inquiries related to hospital and physician bills. In addition, this role works closely with the Directors of Patient Relations to resolve...
-
Hospital Customer Service Representative
4 weeks ago
Valhalla, New York, United States WMC Health Full timeCompany Overview:Good Samaritan Hospital is a 286-bed hospital serving Rockland and southern Orange counties in New York; and northern Bergen County, NJ. Our hospital provides emergency, medical, surgical, obstetrical/gynecological, and acute-care services. We have a recognized cardiovascular program, comprehensive cancer-treatment services, a Wound and...