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Client Navigator

4 months ago


New York, United States NYC Health Hospitals Full time
NYC Health + Hospitals/Jacobi is a 457-bed teaching hospital affiliated with the Albert Einstein College of Medicine. The facility has earned numerous Center of Excellence designations, accreditation, and recognition for its renowned Level 1 Trauma Center, Burn Center, Surgical Intensive Care Unit, regional Stroke Center, Snakebite Treatment Center, Breast Health Center, Bariatric Surgery Center, and Cancer Service. The facility also offers the region's only multi-person hyperbaric chamber, allowing up to nine patients to dive together at one time. Jacobi's Ambulatory Care Pavilion is a stunning complement to its inpatient acute care, allowing staff to provide patients with high-quality service in a modern, state-of-the-art environment.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Check us out online:

www.nychealthandhospitals.org

careers.nychhc.org

Docs4nyc.org

Job Description

Under supervision, with some latitude for independent initiative and judgement, performs tasks related to inquires by the general public and facilitates the flow of clients. Primary duties include interaction with clients, providing information, explaining rules, regulations, policies and procedures. Performs related tasks. Typical tasks include:

Greet clients and identify service required to facilitate their flow through the facility

Direct clients to appropriate personnel or area

Monitor facility entrance and lobby to facilitate client flow through the facility

Provide clear and accurate answers to questions regarding the facility services

Maintain a directory of facility interpreters, departments, and local transportation and community services

Minimum Qualifications

Assignment Level I
1. High School diploma or GED; and
2. One (1) year of full-time customer service experience; and
3. Good written and oral English communication skills; and
4. Computer skills, including word processing, spread sheet and/or database software programs

Assignment Level II
1. High School diploma or GED; and
2. Two (2) years of full-time customer service experience, including one (1) year of supervisory/administrative experience; and
3. Good written and oral English communication skills; and
4. Computer skills, including word processing, spread sheet and/or database software programs

If you wish to apply for this position, please apply online by clicking the "Apply Now" button

NYC Health and Hospitals offers a competitive benefits package that includes:
  • Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
  • Retirement Savings and Pension Plans
  • Loan Forgiveness Programs for eligible employees
  • Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
  • College tuition discounts and professional development opportunities
  • Multiple employee discounts programs