Customer Experience Specialist

4 weeks ago

Tampa, United States TEKsystems Full time

Customer Experience Specialist - Mortgage Servicing

Tampa, FL

Pay Rate: $22/hr

Schedule: Monday - Friday 8:30am-5:30pm EST

Description:

- Handle roughly 80 loans in the pipeline at any given time

- Candidate will also field any "rollover" calls that are in others' queues, if the primary contact is unable to grab the call

- Take any inbound calls from current borrowers to discuss loan status or answer any questions they have. Calls will get routed to assigned associate, and then cascaded to someone with same skill level if POC unavailable.

- Make time set outbound calls to customers to update then on current status of the loan or give them future expectations of what they might need to gather to keep loan moving. Those calls are roughly every 7 days.

- Make systematic outbound calls to update a status change in the loan and let borrower know the next step their file is moving too.

- After every call there will be an email sent to the borrower to verify and confirm conversation and any potential next steps

- Document call in client contact system for internal reference purposes

- Schedule closing times with borrower and can send out closing disclosures

Overview:

The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD).

Qualifications:

- Mortgage and/or financial services call center experience is a plus

- General understanding of applicable Federal, State and Local mortgage regulations a plus

- Must be a team player with strong attention to detail and able to work independently

- Proven track record at delivering timely and accurate information in a fast-paced environment

- Excellent critical thinking, problem solving, mathematical skills and sound judgment

- Effective time management skills to deliver work on time

- Capable communicator, written and oral

- Strong negotiation skills with ability to effectively resolve problems

- Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

- Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tampa,FL.

Application Deadline

This position will be accepting applications until Dec 4, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  • Customer Experience Specialist

    12 hours ago

    Tampa, Florida, United States Aeropostale Full time

    Aeropostale seeks Customer Experience Specialists to join our team! As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service by engaging with customers, understanding their fashion needs, and providing personalized product recommendations.About the OpportunityBuild strong relationships with customersOffer...

  • Customer Experience Specialist

    6 hours ago

    Tampa, Florida, United States J. Jill Full time

    We are looking for a talented Customer Experience Specialist to deliver outstanding customer service and drive sales growth. As a Customer Experience Specialist at J. Jill, you will be an ambassador for our brand, ensuring every customer interaction exceeds their expectations.About the RoleThe estimated annual salary for this position is around...

  • Customer Experience Specialist

    5 hours ago

    Tampa, Florida, United States David's Bridal Full time

    About UsDavid's Bridal is a leading bridal retailer with a rich history of providing exceptional customer service and stunning wedding dresses. We are committed to creating a welcoming and inclusive environment for all customers.Job DescriptionWe are seeking a Customer Experience Specialist to join our team at David's Bridal. As a Customer Experience...

  • Customer Experience Specialist

    4 weeks ago

    Tampa, Florida, United States The Great Greek - Tampa Full time

    The Great Greek - Tampa is seeking a Customer Experience Specialist to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer service and want to grow their career in the food industry.Job DescriptionWe value our customers and strive to create a welcoming environment where they feel valued and supported. As...

  • Customer Experience Specialist

    18 hours ago

    Tampa, Florida, United States Happy s Home Centers Inc Full time

    Customer Focused JobAs a Customer Experience Specialist, you will be the face of Happy's Home Centers Inc, interacting with customers daily to ensure their needs are met.This includes delivering and returning rental units, as well as assisting with marketing and collection activity.$45,000 - $60,000 per year, depending on experience.

  • Customer Experience Specialist

    3 days ago

    Tampa, Florida, United States Healthy Home Of Allergy & Indoor Ai Full time

    Job Summary Healthy Home of Allergy & Indoor Air is seeking a Customer Experience Specialist to contact existing and potential customers for appointments. The ideal candidate will have previous experience in customer service, sales, or related fields and be able to build rapport with clients. This is a lucrative position offering a salary of approximately...

  • Customer Experience Specialist

    12 hours ago

    Tampa, Florida, United States Aeropostale Full time

    The Customer Experience Specialist role at Aeropostale offers a unique opportunity to deliver exceptional customer experiences and drive business growth. As a key member of our sales team, you'll be responsible for creating memorable interactions with customers, promoting products, and exceeding sales targets.Aeropostale offers a competitive salary of...

  • Customer Experience Specialist

    2 weeks ago

    Tampa, Florida, United States 7-Eleven Full time

    About the RoleAs a Customer Experience Specialist at 7-Eleven, you will play a vital role in creating memorable customer experiences and driving business growth. This is an exciting opportunity to join a dynamic team and develop your skills in customer service, sales, and relationship building. Key Responsibilities and DutiesYour main responsibilities will...

  • Customer Experience Specialist

    2 weeks ago

    Tampa, Florida, United States Chick-fil-A Full time

    About UsChick-fil-A is a fast-growing business committed to delivering remarkable experiences for our guests.Job OverviewWe are seeking skilled Customer Experience Specialists to join our team. As a key member of our team, you will be responsible for providing attentive and caring service to our guests across all circumstances.ResponsibilitiesOperate with...

  • Customer Experience Specialist

    2 weeks ago

    Tampa, Florida, United States HMG Business Group Full time

    Job OverviewHMG Business Group is a leading provider of technology and communications services, connecting clients with their target audiences and generating revenue through reliable brand advertising and client-facing solutions. Our team fosters a culture built around principles that define how we approach interactions with employees, customers, and...

  • Automotive Customer Experience Specialist

    2 weeks ago

    Tampa, Florida, United States Morgan Auto Group Full time

    Automotive Customer Experience SpecialistWe are seeking a highly motivated and customer-focused individual to join our BMW Customer Service team as an Automotive Customer Experience Specialist. The ideal candidate will have strong communication skills and be able to handle a high volume of calls to provide excellent customer service. This role requires the...

  • Customer Experience Specialist

    2 weeks ago

    Tampa, Florida, United States Amazing Lash Studio Full time

    About Our Job:We're looking for a highly motivated and customer-focused Customer Experience Specialist to join our team at the Amazing Lash Studio. As a key member of our studio, you will be responsible for promoting and selling Amazing Lash Studio Membership and retail products to guests while providing exceptional customer service. If you're a...

  • Banking and Customer Experience Specialist

    6 days ago

    Tampa, Florida, United States PNC Financial Services Group Full time

    Company OverviewPNC Financial Services Group is a leading financial institution that has been serving the needs of its customers for over a century. Our commitment to innovation, customer satisfaction, and community involvement has earned us a reputation as a trusted and respected provider of banking and financial services.In this role, you will have the...

  • Customer Experience

    2 weeks ago

    Tampa, United States SiteOne Services Full time

    SiteOne - 9810 E Broadway Ave [Customer Service Representative] As a Customer Experience Specialist at SiteOne, you'll: Increase online engagement and E-Commerce sales penetration in your respective region through digital evangelism with branch associates, leadership, and customer base; Promote SiteOne.com sign up and E-Commerce order fulfillment through...

  • Customer Experience Specialist

    4 weeks ago

    Tampa, United States Cottonwood Residential Full time

    Hiring Immediately! Part Time Customer Experience/Leasing Specialist at The Marq at Highland Park in Tampa, FL!Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly...

  • Residential Customer Experience Specialist

    2 weeks ago

    Tampa, Florida, United States Lennar Homes Full time

    About the RoleLennar Homes seeks a skilled Residential Customer Experience Specialist to join our team. In this role, you will serve as the primary point of contact for homeowners, providing exceptional customer service and resolving issues in a timely manner.Key Responsibilities:- Provide top-notch customer service and support to homeowners- Respond to and...

  • Customer Experience Specialist Part-Time

    6 days ago

    Tampa, Florida, United States Clearstream Full time

    Join us at Clearstream as a customer service representative, where you'll play a key role in shaping the client experience. This part-time position offers a unique opportunity to build your skills and advance your career in a dynamic and supportive environment.As a customer experience specialist, you will be responsible for addressing customer inquiries,...

  • Customer Experience Manager

    5 days ago

    Tampa, Florida, United States Pridestaff Full time

    Dental Office Operations Specialist JobAre you passionate about delivering top-notch customer service and have a solid understanding of dental procedures and terminologies? Do you have excellent organizational skills and the ability to multitask in a fast-paced environment? If so, we encourage you to apply for our Dental Office Operations Specialist role at...

  • Motorcycle Sales and Customer Experience Specialist

    4 weeks ago

    Tampa, Florida, United States Rockstar Powersports Brandon Full time

    Job OverviewWe are seeking a highly motivated Motorcycle Sales and Customer Experience Specialist to join our team at Rockstar Powersports Brandon. This role is responsible for delivering exceptional customer experiences, selling powersports products, and working collaboratively with colleagues to achieve sales goals.About the JobThe successful candidate...

  • Customer Experience and Service Delivery Specialist

    4 weeks ago

    Tampa, Florida, United States Healthy Home Of Allergy & Indoor Ai Full time

    We are seeking a skilled professional to fill the role of Customer Experience and Service Delivery Specialist at Healthy Home Of Allergy & Indoor Ai.Job SummaryThis position is responsible for contacting existing and potential customers to schedule appointments, handling customer inquiries and complaints, providing product information, documenting customer...