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Client Service Specialist

4 months ago

Edina, United States Abdo Full time
Do you value going above and beyond to achieve client satisfaction? Are you strong in attention to detail, communication, and follow through? Are you an experienced professional that enjoys serving governmental entities? Do you find satisfaction in building strong relationships and making a difference in the lives of your peers and clients? If you answered "yes" to these questions, we want to meet YOU

As our firm continues to grow, we are looking for a Client Service Specialist who enhances the government client experience. This position will collaborate with our Financial Solutions accountants to ensure our government clients receive a top notch experience in the following three areas:
  • Client Growth
  • Client Service
  • Client Success

The Abdo Financial Solutions team provides project resources for Government and non-profit entities. Our team strives to deliver high quality client services with a focus on helping to improve accounting and finance operations.

At Abdo, we're not your typical accounting firm. For us, 'Lighting the path forward' means that we go well beyond traditional accounting and auditing to deliver solutions that help our clients succeed. We carefully seek out the best people and trust them to make a difference in helping our clients navigate forward with confidence. Our culture is built on the following principles:

  • Relationships: We give our best to our clients and to each other.
  • Teamwork: We accomplish great things together.
  • Growth & Development: We get better every day.

Key responsibilities include:

Client Growth
  • Ensure accountability for client prospects, leads, and referrals
  • Interact with potential clients to understand their needs and values
  • Effectively communicate how our firm can meet the identified client needs
  • Ensure a commitment to a successful onboarding process for new clients

Client Service
  • Schedule and facilitate client kickoff and delivery meetings
  • Ensure adherence to committed timelines
  • Provide regular and transparent communication to clients

Client Success
  • Schedule and facilitate after-action reviews to gather feedback and insights
  • Develop and implement client service plans to enhance overall satisfaction
  • Monitor client satisfaction and express client appreciation

Ideal Client Service Specialist candidate has:

  • Associate's degree in a business-related field or equivalent experience
  • 1+ years' office experience in a local government environment
  • Client service experience in a professional services environment preferred
  • Project management experience preferred
  • Effective written and verbal communication skills
  • Ability to listen and understand understand the need, critically think through problems/feedback, and recommend improvements to achieve client success
  • High comfort level with technology and computer programs, including: Microsoft Office, Power Point & Adobe PDF

Attracting, developing, and retaining the best employees are our highest priorities at Abdo. Listed as one of America's Top Recommended Tax and Accounting Firms by Forbes, we are always seeking talented individuals who can contribute to the continued growth and success of our firm. If you desire flexibility and control in your work schedule along with recognition for your efforts, Abdo has the opportunity you're looking for Apply online TODAY

Flexible Workplace:

Abdo approaches the hybrid work environment through flexible workplace options of working mostly from home, mostly from the office, or a combination of the two. We want our people to work where they work best

*While we have this position posted for both of our Minnesota office locations, we will be hiring just one candidate for the role*

Interviews for this position may be conducted via Zoom video. Please let us know if you need assistance with this technology.

EEO Policy: Abdo LLP and its subsidiary companies are committed to providing equal employment opportunities to all employees and applicants for employment without regard to any legally-recognized basis "protected class" including but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation or marital preference, genetic information or any other protected class under federal, state, or local law.