Area Service Supervisor
2 weeks ago
Regional Service Manager - Generator Service
Position Overview:
The Regional Service Manager is essential in overseeing all functions related to the Generator Service Division. This role is tasked with ensuring the prompt execution and high quality of all scheduled services. The individual in this position will provide vital leadership, guidance, and supervision to all service technicians, advocating for their needs in daily operations, training, mentoring, and professional growth.
Reporting Structure: This role will report directly to the Generator Service Operations Manager.
Key Responsibilities:
- Manage the Generator Technicians throughout the upper Midwest, focusing on mentorship, coaching, transfers, promotions, and disciplinary actions.
- Conduct mid-year and annual evaluations for Generator Service Technicians, offering ongoing feedback on performance and necessary corrective measures.
- Assess the performance of service technicians, providing regular insights to each individual and management regarding areas for enhancement and potential solutions.
- Foster a safety-oriented culture among office and field personnel while ensuring adherence to safety policies and procedures.
- Lead technical support initiatives for the service team and clients, ensuring all inquiries are addressed promptly and effectively.
- Oversee and manage the dispatch schedule to align technicians with their skill sets, efficiency, personal schedules, tools, equipment, and materials.
- Provide after-hours assistance to field technicians as needed.
- Review all work orders daily, offering support to Technicians, Parts Specialists, Account Managers, and Dispatch based on assessments.
- Timely review and approval of technician expenses, paid time off, and timecards.
- Support job requirements for cranes, generators, or any rental needs.
- Collaborate with the Parts Manager to maintain current parts inventory and truck stock.
- Communicate promptly with the Operations Manager regarding job issues, margins, and job costing.
- Stay informed about industry trends and advancements, recommending updates to company policies and procedures as necessary.
- Champion process improvements and the development of new procedures to enhance work order flow, customer satisfaction, and field execution.
- Assist Generac Sales - Project Manager with Generac installations and start-ups.
- Ensure the quality of workmanship and diagnostics for repairs, preventative maintenance, start-ups, and documentation of generator data collection.
- Promote quality standards in delivering fuel cleaning services while contributing to the innovation of new technologies in this sector.
Qualifications:
- 3+ years of experience in power generation is preferred.
- 2+ years of leadership experience.
- Proficiency in CRM software is required.
- A valid driver's license and a satisfactory driving record per company standards are necessary.
Travel and Work Expectations:
- Willingness to travel 25% or more as necessary.
- Office hours will be determined based on the needs of internal and external stakeholders.
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