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Veterinary Client Service Specialist

2 months ago


Edina, Minnesota, United States Lakefield Veterinary Group Full time

Position Overview:

Lakefield Veterinary Group is seeking a skilled receptionist to support our veterinary practice. In this role, you will leverage exceptional client service abilities to ensure top-notch care for both patients and their owners. The ideal candidate will be adept with technology, proficient in handling multi-line phone systems, and possess a passion for interacting with the public.

Work Environment:

Our facility operates in a dynamic atmosphere where communication and teamwork are paramount. We maintain business hours from Monday to Friday, 8 AM to 6 PM. We provide competitive remuneration along with a comprehensive benefits package, including Paid Time Off for full-time staff, a 401K plan, opportunities for Continuing Education, generous discounts on pet care services, and more.

Qualifications:

Education:

  • High School Diploma or GED is required.

Experience:

  • Preferred: 1+ years of experience in retail sales or customer service.
  • Desired: Experience in a healthcare setting.

Skills and Competencies:

  • Ability to apply effective customer service principles.
  • Basic understanding of medical terminology.
  • Proficiency in various computer applications, including Microsoft Office Suite.
  • Strong written, verbal, and active listening communication skills.
  • Excellent customer relations and interpersonal abilities.
  • Demonstrates tact and diplomacy when addressing sensitive matters.
  • Capable of prioritizing tasks and managing multiple responsibilities simultaneously.
  • Strong organizational and time management skills.
  • Responds proactively and efficiently to requests.
  • Meticulous attention to detail and a high level of accuracy.