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Veterinary Client Service Specialist
2 months ago
Position Overview:
Lakefield Veterinary Group is seeking a skilled receptionist to support our veterinary practice. In this role, you will leverage exceptional client service abilities to ensure top-notch care for both patients and their owners. The ideal candidate will be adept with technology, proficient in handling multi-line phone systems, and possess a passion for interacting with the public.
Work Environment:
Our facility operates in a dynamic atmosphere where communication and teamwork are paramount. We maintain business hours from Monday to Friday, 8 AM to 6 PM. We provide competitive remuneration along with a comprehensive benefits package, including Paid Time Off for full-time staff, a 401K plan, opportunities for Continuing Education, generous discounts on pet care services, and more.
Qualifications:
Education:
- High School Diploma or GED is required.
Experience:
- Preferred: 1+ years of experience in retail sales or customer service.
- Desired: Experience in a healthcare setting.
Skills and Competencies:
- Ability to apply effective customer service principles.
- Basic understanding of medical terminology.
- Proficiency in various computer applications, including Microsoft Office Suite.
- Strong written, verbal, and active listening communication skills.
- Excellent customer relations and interpersonal abilities.
- Demonstrates tact and diplomacy when addressing sensitive matters.
- Capable of prioritizing tasks and managing multiple responsibilities simultaneously.
- Strong organizational and time management skills.
- Responds proactively and efficiently to requests.
- Meticulous attention to detail and a high level of accuracy.