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Front Desk Agent

4 months ago

Bedford, United States Omni Hotels Full time

Location

Bedford Springs Resort

Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort. More than just a sought-after destination for travelers worldwide, the Bedford Springs Resort flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. After undergoing a $120 million restoration in 2007, the Omni Bedford Springs Resort offers unparalleled service and amenities to thousands of travelers each year. Our Omni Bedford Springs associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort may be your perfect match.

Job Description

The Front Desk Agent is responsible for providing friendly, efficient registration, guest settlement and information to all guests, fellow associates and property visitors.

Responsibilities

* Checking guests in and out; ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established
* Promoting and selling special hotel programs; must be knowledgeable of ongoing discounts, packages and promotions as well as any rules, restrictions and/or routing
* Interacting with resort staff in a professional manner; assisting other departments when needed and able
* Knowledge of all emergency procedures and resort policies
* Maintaining a house bank, including a daily count and safekeeping at all times
* Communicating all pertinent information to the Front Office management team and other associates
* Following set procedures on posting, charges, cashing checks, safe deposits, refunds, gift cards, credit card authorizations and charges
* Solicitation of guest feedback and empathetic and appropriate response/resolution to guest issues and complaints

Qualifications

* High School graduate or equivalent
* Two years experience in a customer service industry
* Excellent oral and communication skills
* Computer proficiency
* Pleasant telephone and in-person demeanor

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.