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Front Desk Associate

2 months ago

Bedford, Virginia, United States Delaware North Full time
{"title": "Front Desk Clerk Opportunity", "content": "

About the Role

Delaware North Parks and Resorts is seeking a Front Desk Clerk to join our team at Peaks of Otter Lodge in Bedford, Virginia. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience during their stay.

Key Responsibilities

\u2022 Greet and register guests via a centralized registration system and coordinate with housekeeping as needed

\u2022 Manage cash and credit card transactions while keeping accurate paperwork

\u2022 Resolve small guest issues immediately, delivering items to guests as needed

\u2022 Monitor and balance the daily figures, post room and tax charges on guest accounts

Requirements

\u2022 Good interpersonal communication skills in person and by phone and previous customer service experience is beneficial

\u2022 Ability to multitask, function in a professional manner under pressure from guests and supervisors

What We Offer

\u2022 Competitive hourly rate of $13.40

\u2022 Opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

\u2022 Comprehensive benefits package, including weekly pay, free shift meal, employee discounts, and referral bonus

About Delaware North

Delaware North is a leading hospitality company that operates in various industries, including national parks, resorts, and airports. We are committed to providing exceptional customer service and creating memorable experiences for our guests.

", "benefits": "
  • Weekly pay
  • Free shift meal
  • Employee discounts - 30% off retail items
  • Referral bonus – earn $200 for each eligible referral
  • Training and development with opportunities for internal mobility and growth
", "qualifications": "
  • Good interpersonal communication skills in person and by phone
  • Previous customer service experience is beneficial
  • Ability to multitask and function in a professional manner under pressure
", "physical_requirements": "
  • Ability to walk and stand for long periods of time
  • Ability to bend and climb stairs throughout shifts
", "shift_details": "
  • Day shift
  • Evening shift
  • Holidays
  • Weekends
  • Overtime as needed
", "company_info": "

Delaware North is a leading hospitality company that operates in various industries, including national parks, resorts, and airports. We are committed to providing exceptional customer service and creating memorable experiences for our guests.

", "equal_opportunity": "

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

", "lang_code": "en-US"}