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Night Audit Representative

4 months ago

Bloomington, United States Radisson Hotel Group Full time

At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it's how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team's talents.

Radisson Hotel Group Americas is proud to be one of the world's leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.

Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

The position of the Night Audit Representative requires an ability to provide superior guest service in a fast-paced, upscale environment.

Key Responsibilities

To provide exceptional guest service and utilize service brand behavior when completing the requirements of this position.

* Ensuring accurate and timely recording and reporting of all property receipts


* Following cash handling procedures as outlined by the accounting department


* Collecting payment at check out and provides change for guests as needed


* Performing all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills


* Preparing all computer systems for the following day


* Ensuring accurate and timely backup of files / tapes are maintained on a daily basis


* Preparing, balances, posts, and distributes all necessary reports on a daily basis


* Interacting with all in a professional manner, assisting other departments with necessary information



Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

* Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service


* Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems


* Provides Yes I Can genuine hospitality and teamwork on an ongoing basis


* Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction


* Performs other duties required to provide the service brand behavior and genuine hospitality



Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skills

* Ideal candidate will have a minimum of one-year of hotel front desk experience, other hotel experience or experience in a customer service environment


* Experience in Opera system preferred


* Proficient in math with ability to make accurate mathematical calculations


* Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key calculator


* Strong verbal, written and interpersonal skills


* Works well independently or as part of a team


* Strong attention to detail


* Commitment to exceptional guest service


* Ability to maintain a positive and professional attitude when handling all situations


* Adhere to the policies and procedures of the hotel


* Must be available to work over night


* Ability to work a flexible schedule including , holidays, and weekends


* Working knowledge of computer and math skills.



Physical Demands

* Ability to stand for long periods of time


* Ability to life up to 50 pounds


* Ability to push/pull up to 100 pounds


* Ability to reach and bend


* Good manual dexterity for the use of common office equipment



We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.