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Customer Service Representative

2 months ago


Bloomington, Indiana, United States Pep Boys Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Pep Boys. As a key member of our service desk, you will be responsible for providing exceptional customer service, resolving issues, and promoting our products and services.

Key Responsibilities
  • Provide top-notch customer service to our valued customers, responding to their inquiries and resolving their concerns in a timely and professional manner.
  • Work closely with our sales team to promote our products and services, ensuring that customers are aware of our offerings and benefits.
  • Assist with scheduling appointments, managing work orders, and maintaining accurate records of customer interactions.
  • Participate in ongoing training and development to stay up-to-date on our products, services, and industry trends.
  • Collaborate with our management team to identify areas for improvement and implement process changes to enhance customer satisfaction and operational efficiency.
Requirements
  • High school diploma or equivalent required.
  • Valid driver's license.
  • One year of related experience in the automotive service environment.
  • Strong verbal communication skills and ability to work effectively with customers and colleagues.
  • Ability to work a variety of shifts, including days, nights, weekends, and holidays.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.