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Customer Service Representative

2 months ago


Bloomington, Indiana, United States Remington Full time

Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Remington. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities

  • Guest Services
    • Greet and communicate cordially with guests
    • Promptly and professionally check guests in and out of the hotel
    • Assist with pre-registration and blocking of reservations when necessary
  • Cash Handling
    • Accurately manage cash handling, including receiving cash, checks, and credit card information from guests for payment of hotel charges
    • Make change correctly and handle cash transactions efficiently
  • Front Office Operations
    • Have complete working knowledge of the Front Office computer or manual system, including all daily transactions
    • Review reservations with special requests and work to block rooms accordingly
    • Have knowledge of hotel rates, discounts, and how to handle each
  • Teamwork
    • Work collaboratively with the Front Desk team to ensure seamless operations
    • Communicate effectively with colleagues and management to resolve any issues or concerns

Requirements

  • High work ethic and self-initiative
  • Ability to work varying schedules, including nights, weekends, and holidays
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask effectively

What We Offer

As a Customer Service Representative at Remington, you will have the opportunity to work in a dynamic and supportive team environment, with opportunities for growth and development. We offer competitive compensation and benefits packages, as well as a comprehensive training program to ensure your success in this role.