Consumer & Business Service Specialist - Scotts Addition Branch

2 months ago

Richmond, United States Virginia Credit Union Full time
Job Description:

Considering making an application for this job Check all the details in this job description, and then click on Apply.

PRIMARY FUNCTION:

Responsible for offering and selling financial products and services to both consumer and small business members. Performs thorough needs assessments on members and small business prospects and members to grow and deepen member relationships while ensuring quality member service. Primary focus is around small business lending, consumer lending, real estate lending, and building and growing a book of business.

JOB DUTIES AND RESPONSIBILITIES:

Provides superior member service by accurately and efficiently performing all member service related transactions in accordance with VACU policies and procedures. Skilled in assessing consumer and business member needs, providing solid advice/recommendations, and building strong relationships based on mutual trust in order to optimize sales opportunities with new and existing member/business clients. Primary point of contact within each branch for small business clients and the resident expert for small business products and services. Will spend the majority of their time focused on small business prospecting and deepening business membership needs, including small business lending packages, memberships and account openings. Expected to make outbound calls and in-person visits to small business prospects and existing small business members to deepen relationships and uncover sales opportunities. Professional communication skills with business acumen are expected in order to effectively communicate through emails to business members and business prospects Expected to grow business prospects while nurturing and deepening existing business memberships in order to effectively build a book of business. Expected to have a strong understanding of all mortgage and equity products in order to provide proper guidance and recommendations. Ensure the member’s needs are met by partnering with the appropriate specialist and/or teammate to serve the member’s banking, small business, mortgage, and investment needs. Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration. Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements Demonstrates appropriate knowledge of all VACU policies and procedures related to the platform, including Security and Information Security Establishes member relationships through quality service and cross selling VACU products/services to meet member needs Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority Partners with branch management team on all sales and service initiatives Demonstrates the ability to provide effective decision making that is in the best interest of VACU, the branch and the member Must maintain appropriate knowledge of all VACU products and services Answers the phone and respond to member phone inquiries professionally and accurately Building and retaining member relationships by performing follow – up and courtesy calls to members. Responsible for ensuring that business goals and individual member service and sales goals are consistently met. Provides quality service by following all member service expectations Responsible for delivering high quality service and needs based sales to members Required notary certification. Must stay informed of all notary rules and regulations. Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies. Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security. Report all Risk Management Policy violations in accordance with policy. Must develop and maintain a working knowledge of all applicable federal and state regulations including corporate policies and procedures. Stay up to date on all required loan documents, systems, credit reports and related lending documents. Other duties may be required and assigned by the supervisor

JOB QUALIFICATIONS:

Knowledge: Demonstrates understanding of products and services offered by financial institutions with a primary focus on competitive business lending, products, and services.

Skills: Satisfactory computer skills required.

Abilities: Professional and effective communication and public relations skills, cross-selling, problem solving and interpersonal skills. Sound judgment. Ability to handle difficult situations. Ability to handle multiple tasks. Professional appearance and manner.

Minimum Education and Experience:

College graduate with concentration in business. May substitute work experience.

Preferred experience in business banking and building a book of business

Significant experience with a financial institution with an emphasis on sales

Must be able to be actively registered with the Nationwide Mortgage Licensing System and Registry (NMLS)

PHYSICAL REQUIREMENTS:

This job requires the ability to sit and stand for long periods of time.

This job requires occasionally lifting up to 50 pounds and/or up to 30 pounds frequently.

Benefits

Medical/Dental Insurance
Tuition Reimbursement
401K plus Contribution
Credit Union funded Pension
Community Engagement

Keywords

Small Business Banking, Sales, Consumer Lending, Mortgage, Equity products

  • Business Development Specialist

    4 weeks ago

    Richmond, California, United States Virginia Credit Union Full time

    Job OverviewWe are seeking an experienced Business Development Specialist to join our team at Virginia Credit Union's Scotts Addition Branch. This role will focus on building strong relationships with business members, identifying sales opportunities, and providing excellent customer service.

  • Senior Business Development Officer

    4 weeks ago

    Richmond, California, United States Virginia Credit Union Full time

    Job Summary:This role is focused on building and growing a book of business for Virginia Credit Union in the Scotts Addition branch. The ideal candidate will have experience in small business banking, sales, and customer relationship management.

  • Business Development Director

    3 days ago

    Richmond, California, United States Crunch Fitness Scotts Addition Full time

    Job DescriptionThe General Manager is a key leadership position at Crunch Fitness Scotts Addition, responsible for driving business growth and achieving revenue targets. This role involves effective leadership and motivation of employees, implementation of company policies and promotions, and ensuring exceptional service quality and facilities...

  • Fitness Club Supervisor

    4 days ago

    Richmond, California, United States Crunch Fitness Scotts Addition Full time

    About the RoleThe General Manager is responsible for ensuring the highest standard of service and facilities at Crunch Fitness Scotts Addition. This role requires effective leadership and motivation of employees to achieve revenue targets, while implementing company policies and promoting business growth.Key Skills and QualificationsThe ideal candidate will...

  • Fitness Operations Director

    4 days ago

    Richmond, California, United States Crunch Fitness Scotts Addition Full time

    About the RoleAs a Fitness Operations Director, you will oversee the day-to-day operations of Crunch Fitness Scotts Addition, driving revenue growth and member satisfaction. Key responsibilities include:Developing and implementing strategies to achieve target revenue goalsLeading and motivating employees to provide exceptional service and...

  • Operations Manager

    3 days ago

    Richmond, California, United States Crunch Fitness Scotts Addition Full time

    Job OverviewCultivating a culture of diversity, acceptance, empowerment, and fun is at the core of our mission. We seek ambitious individuals to join our team as General Managers in Crunch Fitness Scotts Addition.Key ResponsibilitiesWe are looking for skilled professionals who can ensure exceptional service quality and facilities maintenance. The successful...

  • Consumer Loan Sales Specialist

    3 months ago

    Richmond, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career.   In the RoleDeliver results related to individual...

  • Consumer Loan Sales Specialist

    2 months ago

    RICHMOND, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career.   In the RoleDeliver results related to individual...

  • Consumer Loan Sales Specialist

    2 months ago

    RICHMOND, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career.   In the RoleDeliver results related to individual...

  • Branch Manager

    3 months ago

    Richmond, United States Bobcat of South Richmond Full time

    Bobcat of South Richmond, a division of Winchester Equipment Co., a growing area company selling, renting and servicing top-of-the-line construction equipment, has an immediate opening for a Branch Manager.Job DescriptionAs a Branch Manager, you will oversee all operations of your assigned branch/store to include sales, parts, service and rental. You will...

  • Branch Manager

    3 months ago

    Richmond, United States Bobcat of South Richmond Full time

    Bobcat of South Richmond, a division of Winchester Equipment Co., a growing area company selling, renting and servicing top-of-the-line construction equipment, has an immediate opening for a Branch Manager.Job DescriptionAs a Branch Manager, you will oversee all operations of your assigned branch/store to include sales, parts, service and rental. You will...

  • Fitness Director

    3 days ago

    Richmond, United States Crunch Fitness Scotts Addition Full time

    Club Role - Fitness Director (FD) Here at Crunch Fitness, we strive to cultivate a culture of diversity, acceptance, empowerment, and fun. We are searching for energetic and charismatic individuals to join our team! Job Summary The Fitness Director (FD) is responsible for overseeing daily operations of the Personal Training department, including trainers’...

  • Bobcat of South Richmond | Branch Manager

    2 weeks ago

    richmond, United States Bobcat of South Richmond Full time

    Bobcat of South Richmond, a division of Winchester Equipment Co., a growing area company selling, renting and servicing top-of-the-line construction equipment, has an immediate opening for a Branch Manager.Job DescriptionAs a Branch Manager, you will oversee all operations of your assigned branch/store to include sales, parts, service and rental. You will...

  • Highly Successful Sales Representative Opportunity

    4 weeks ago

    Richmond, California, United States AMP Payment Systems Full time

    We are AMP Payment Systems, a leading provider of merchant services, and we are currently seeking a highly motivated and experienced sales professional to join our team.The ideal candidate will have a proven track record of success in face-to-face sales, with a strong ability to communicate effectively and build strong relationships with clients. As a 1099...

  • Business Growth Specialist

    3 days ago

    Richmond, California, United States Lift Business Resources Full time

    Job SummaryLift Business Resources is looking for a skilled sales professional to join our team as a Business Development Manager. In this role, you will play a crucial part in driving revenue growth by identifying new business opportunities and developing strategic partnerships.Your responsibilities will include presenting our services to potential...

  • Business Development Specialist

    5 days ago

    Richmond, California, United States Fuchs Lubricants Full time

    We are seeking a highly motivated and experienced Business Development Specialist to join our team in Virginia and West Virginia. As a key member of our sales team, you will be responsible for developing and executing sales strategies to drive business growth and expansion within your assigned territory.About the JobThis exciting opportunity offers a...

  • Regional Administrative Assistant

    4 weeks ago

    Richmond, California, United States ORKIN, LLC Full time

    We are seeking a highly skilled Regional Administrative Assistant to join our team at Orkin, LLC. This role is ideal for individuals who possess excellent organizational and communication skills, with a strong ability to multitask and work under pressure.Company OverviewAt Orkin, we value PEOPLE, PROGRESS, and PROFESSIONALISM. As the industry leader in pest...

  • Consumer Bank Data Expert

    1 week ago

    Richmond, California, United States Capital One Full time

    Career Opportunities at Capital OneData Analytics SpecialistJoin our Consumer Bank team as a Data Analytics Specialist and contribute to designing innovative financial experiences. Leverage your analytical skills and technical expertise to innovate and maintain well-managed data solutions and capabilities.Strong scripting experience in Python, R, Spark, and...

  • Branch Manager Trainee

    5 days ago

    Richmond, Indiana, United States First Bank Richmond Full time

    Key ResponsibilitiesCustomer Service: Provide personalized support to customers, addressing their inquiries and resolving issues in a timely and professional manner.Account Management: Open and maintain deposit and IRA accounts, ensuring accurate records and efficient transaction processing.Sales and Marketing: Promote the bank's products and services to...

  • Banking Professional

    2 weeks ago

    Richmond, California, United States First National Bank of Pennsylvania Full time

    Job Description: As a Senior Relationship Banker at First National Bank of Pennsylvania, you will play a key role in building and maintaining strong relationships with our customers. You will be responsible for identifying their financial needs and providing tailored solutions to meet those needs.The ideal candidate will have a strong understanding of...