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Operations Coordinator

4 months ago

Denver, United States Colorado Lighting, Inc. Full time $36,000 - $40,000
OPERATIONS COORDINATOR - Reports to Operations Director.

Job Type: Full-time (temp - to hire).
Great benefits after 90 days.
The Operations Coordinator is responsible for quality control of service work orders by coordinating with the field technicians and billing department to ensure timely, high-quality input into billing. Also provides support to the Director of Operations as requested.

This position is responsible for (but not limited to) the following: 
  • Provides Quality Control for all Service paperwork.
    • Reviews exception cases for all service paperwork working with the billing department.
    • Make the initial contact with field personnel with coaching and feedback regarding tablet discrepancies & data quality issues.
    • Tracks quality and issues of all techs for training purposes - sends to appropriate Manager.
  • Sage Processing.
  • Provides support to Technicians in managing and documenting time.
    • Assists all technicians with managing time.
    • Corrects and adjusts all time for technicians and electricians.
    • Add special instructions to customer profile.
  • Assists Director of Operations.
    • Maintain a positive and collaborative team environment for entire Operations Department.
    • Takes initiative and adapts to other responsibilities when tasked.

Qualifications:
  • Ability to communicate both verbally and thorough writing in a professional, courteous and knowledgeable manner.
  • Ability to multitask (using several screens and browsers and the same time, talk on the phone while navigating the system).
  • Ability to prioritize tasks according to deadlines and urgency and complete them in a timely and professional manner.
  • Ability to comprehend, summarize, edit and paraphrase data.
  • Ability to browse the internet and also use the internal systems and websites for our customers.
  • Ability to create, edit and analyze Excel spreadsheets, Word documents, PDF files and Power Point presentations.
  • Ability to create, navigate, search and update Colorado Lighting’s systems. (work orders, reports, quotes, invoices etc, emails).
  • Ability to use office equipment (i.e., fax, phone, scanner, copier, mail).
  • Proficiency in SAGE 100 Contractor helpful.