Resident Services Coordinator I

1 week ago

San Bernardino, United States TELACU Full time $25
TELACU Residential Management, Inc. (TRM) has developed thousands of apartment homes, creating beautiful residential communities throughout California. These communities are operated by TELACU Residential Management, Inc. (TRM), which provides the highest levels of in-house oversight, security, maintenance, and social service care that our residents deserve. Each community is managed with the philosophy that we are servants in their home, rather than them being guests in ours.

The Resident Services Coordinator (“RSC I”) is responsible for providing supportive service to elderly and physically challenged residents living at TELACU Residential Management (“TRM”) housing communities. RSC Level I to Level II requires evaluation of employee skill and performance levels by the Director of Resident Services Programs (DRSP) and Resident Services Supervisor (RSS). Due to the nature of the work assigned, the timeframe and transition will vary, and in some instances, an RSC Level I may be permanently allocated an RSC Level I.

The RSC I works with residents in a comprehensive and proactive manner to assess and identify resident needs and implement individual health-driven aging plans and educates residents on available resources. The position is an advocate for residents, manages the 504 reasonable accommodation process, and works on case management to prevent premature institutionalization to support residents to safely age in place. 

Responsible for creating partnerships with social services partners and health care providers facilitating care management meetings to ensure situations are coordinated across partner organizations while the aggregate need of the resident is supported through appropriate services and helps with transition plans in collaboration with hospitals, assisted living, rehabilitation facilities, nursing homes, and impacted families, as needed.

Essential Job Duties:
  • Serves as a resident advocate when an issue arises that affects their daily lives or well-being.
  • Initiates 504 process for reasonable accommodations and modifications to address residents' needs and manages the process to ensure timeliness of completion. Works with the 504 Coordinator and maintenance staff, as needed based on approval or denial of accommodation by completing the process with a written notification to the resident of the final resolution of the 504 request.
  • Prepare a Supportive Services Plan. The plan must include: [1] activities and services that facilitate safely aging in place by helping participants proactively address their health and social support needs; [2] provide an ongoing benefit to maximize the impact of the funds; and [3] include the use of evidence-based programming (EBP) or evidence-informed programs.
  • Supports the Resident Services Supervisor in preparing and writing grants, proposals, applications, and reporting.
  • Provides case management by assessing resident’s needs with self-disclosed care needs; updates support/needs in response to changing needs as residents age in place. 
  • Develops resource directories for the housing community by working with the property management team on the outreach process and educating residents about community programs and resources.
  • Makes appropriate referrals to service providers on behalf of residents.
  • Creates annual calendars for ongoing education, wellness programs, and compliance presentations for residents.
  • Liaison with the community, creates awareness of the resident services program, and develops partnerships to support the residents. 
  • Support and coordinate care for discharged residents as they transition back to their apartments. Develop networks with family and friends to support residents.
  • Facilitate language services to residents with limited English proficiency via the approved company translation services. 
  • Provides support to residents, including eviction, crisis prevention, and conflict resolution.
  • A member of the on-site team to ensure residents understand regulatory and lease agreement requirements, i.e., annual recertification documents, REAC/NSPIRE unit inspections, and reasonable accommodation/ modification requests/ orders.
 OTHER DUTIES:
  • Timely submittal of required reports that include semi-monthly management, monthly frail, and at-risk reports, as outlined in the Operational Policies and Procedures Manual (OPPM) and HUD.
  • Maintains necessary data using AASC Online; case management, progress updates, to include interactions, program participation, and sentinel events (falls, emergency department visits).
  • Maintains personal resident information in accordance with applicable privacy and confidentiality requirements per policy and HUD requirements.
  • Must respond to calls and/or after hours or on weekends as needed by the assigned housing community.
 EXPERIENCE & EDUCATION:
  • Bachelor’s degree in Social Work, Gerontology, Psychology or Counseling or equivalent combination of education and experience.
  • Bilingual English/Spanish preferred. 
  • Ability to advocate, organize, and problem-solve.
  • Ability to communicate in understandable lay language at appropriate literacy and cognitive level ability by residents, both verbal and written communications.
  • Understanding the needs of low-income older adults and persons with disabilities in a sensitive manner.
  • Disciplined to be a self-starter, work independently, and be part of a team.
  • Ability to multi-task and establish priorities in a sometimes busy and stressful environment.
  • Ability to establish positive and collaborative relationships with residents, staff, and community-based providers.
  • Experience working with older adults and special needs individuals.
  • Knowledge of programs and services to support the elderly and special needs population.
  • Cultural competency with diverse populations, individuals from different ethnic and racial backgrounds, including working with non-English speaking adults.
  • Familiarity and understanding of working with individuals with mental health needs.
  • Strong verbal, written, and interpersonal communication skills.
 COMPUTER & SOFTWARE SKILLS: 
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet.
  • Familiar with AASC Online and HUD provided Software; not preferred. 
TRAVEL: 
  • Occasional local travel to the corporate office and other TRM locations, programs and services in the community, meetings held at other TRM locations, and visits to local hospitals, Skilled Nursing Facilities (SNF), Assisted Living, and rehabilitation facilities as needed.
  • Must have a valid California Driver’s License, proof of current vehicle insurance, and driving record that meets TELACU Industries insurer’s criteria; must be able to use own vehicle in the course of work.
COVID-19 Vaccination:
  • Must be fully COVID-19 vaccinated by the first day of work.
  • A copy of the CDC COVID-19 Vaccination Record Card must be submitted to Human Resources.

Physical Requirements:
  • Constantly (6-8 hours per day) -Sitting, Using hands to finger, handle or feel (computer operation)
  • Occasionally (up to 3 hours per day)-Standing, Walking, Stooping/Bending, Reaching with hands and arms, Lifting up to 20 lbs.

 Work Environment & Exposures:Position may require occasional exposure to fumes or airborne particles, vibration, and loud noise levels. Will be exposed to varying weather conditions, soil, pollen, grass and plant materials and fertilizer while working; will be exposed to cleaning solutions of home strength; may be exposed to industrial strength solutions for pest control, paints, or solvents.  Hazards:  Occasionally exposed to biohazards such as blood-borne pathogens, sewage, and building waste.

 TELACU Offers a Competitive Benefits Package:
  • Medical health coverage options: Limited HMO, Full HMO, and POS
  • Dental coverage options: Dental HMO (DMO) and PPO
  • Vision PPO insurance option
  • Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care
  • 401 (k) Retirement Plan with generous employer match
  • Company Paid Basic Life/ AD&D Insurance
  • Voluntary Supplemental Basic Life/ AD&D Insurance
  • Company Paid Long-Term Disability
  • Company Paid Employee Assistance Program (EAP)
  • Colonial Voluntary Supplemental Insurance Options
  • Paid Time Off for Vacation, Sick and Holidays
  • Education Reimbursement

  • Resident Services Coordinator I

    2 months ago

    San Bernardino, United States TELACU Full time $25 - $26

    TELACU Residential Management, Inc. (TRM) has developed thousands of apartment homes, creating beautiful residential communities throughout California. These communities are operated by TELACU Residential Management, Inc. (TRM), which provides the highest levels of in-house oversight, security, maintenance and social service care that our residents deserve....

  • Services Coordinator

    3 months ago

    San Bernardino, United States Knowledge, Education For Your Success Full time

    Job DescriptionJob DescriptionCome join our team as a SERVICES COORDINATOR and make a difference in the lives of others!Founded in 2009 by the Housing Authority of the County of San Bernardino, Knowledge and Education for Your Success (KEYS) is a 501(c)(3) nonprofit organization, private-public partnership, dedicated to enhancing access to supportive...

  • Resident Services Coordinator

    1 month ago

    San Francisco, United States Chinatown Community Development Center Full time

    Job DescriptionJob DescriptionJob Summary: The Youth Services Coordinator will be responsible for coordinating & initiating educational and social programs for youth at Tenderloin Family (i.e, tutoring program; monthly art and engagement activities); orienting residents to Youth Services, helping to identify services/programs that best fit their needs;...

  • Resident Services Coordinator

    5 days ago

    San Francisco, California, United States BRIDGE Housing Full time

    Job SummaryThe Operations Manager at BRIDGE Housing is responsible for supporting the Resident Manager and acting as their representative in their absence. This position requires high attention to detail, good judgement, and excellent customer service skills.The Operations Manager is expected to maintain BRIDGE Housing's high standards of professionalism and...

  • Resident Services Coordinator

    3 months ago

    San Francisco, United States Mission Housing Development Corporation Full time

    Job DescriptionJob DescriptionJob Title: Resident Services Coordinator (various sites and populations supported)Location: San FranciscoDepartment: Resident Services DepartmentReports To: Associate Director of Resident ServicesJob Status: Full-time (40 hrs. per week), Non-ExemptCompensation: $26.00/hr. to $28.00/hr., DOE; medical, dental, vision & retirement...

  • Resident Services Coordinator

    3 months ago

    San Francisco, United States Mission Housing Development Corporation Full time

    Job DescriptionJob DescriptionJob Title: Resident Services Coordinator (various sites and populations supported)Location: San FranciscoDepartment: Resident Services DepartmentReports To: Associate Director of Resident ServicesJob Status: Full-time (40 hrs. per week), Non-ExemptCompensation: $26.00/hr. to $28.00/hr., DOE; medical, dental, vision & retirement...

  • Resident Service Coordinator

    4 weeks ago

    San Francisco, United States Social Service Staffing & Recruiting, Inc. Full time $28

    Job DescriptionJob DescriptionWe are hiring immediately for a full-time temporary Resident Service Coordinator in SF, the assignment will be for about 1 month. The schedule is Mon- Thurs, 9AM - 5:30PM and Fri 9AM - 2PM. Candidate must have relevant prior experience with at risk adults and social services.Job Duties:Facilitate and implement core programs as...

  • Resident Service Coordinator

    4 weeks ago

    San Francisco, United States Social Service Staffing & Recruiting, Inc. Full time $28

    Job DescriptionJob DescriptionWe are hiring immediately for a full-time temporary Resident Service Coordinator in SF, the assignment will be for about 1 month. The schedule is Mon- Thurs, 9AM - 5:30PM and Fri 9AM - 2PM. Candidate must have relevant prior experience with at risk adults and social services.Job Duties:Facilitate and implement core programs as...

  • Resident Service Coordinator

    3 weeks ago

    San Francisco, United States Social Service Staffing & Recruiting, Inc. Full time $28

    Job DescriptionJob DescriptionWe are hiring immediately for a full-time temporary Resident Service Coordinator in SF, the assignment will be for about 2 months. The schedule is Mon- Thurs, 9AM - 5:30PM and Fri 9AM - 2PM. Candidate must have relevant prior experience with at risk adults and social services.Job Duties:Facilitate and implement core programs as...

  • Resident Service Coordinator

    4 weeks ago

    San Francisco, United States Social Service Staffing & Recruiting, Inc. Full time $28

    Job DescriptionJob DescriptionWe are hiring immediately for a full-time temporary Resident Service Coordinator in SF, the assignment will be for about 2 months. The schedule is Mon- Thurs, 9AM - 5:30PM and Fri 9AM - 2PM. Candidate must have relevant prior experience with at risk adults and social services.Job Duties:Facilitate and implement core programs as...

  • Health Program Specialist I

    3 days ago

    San Bernardino, California, United States California Correctional Health Care Services Full time

    Job Title: Health Program Specialist ICalifornia Correctional Health Care Services is seeking a highly skilled and technical subject matter expert to support the local Quality Management/Patient Safety (QM/PS) Programs as a Health Program Specialist I.Job Summary:The Health Program Specialist I will work under the direction of the Institution Quality...

  • Service Coordination Specialist

    2 weeks ago

    San Bernardino, California, United States Knowledge, Education for Your Success Full time

    Join our dedicated team as a Service Coordination Specialist and contribute positively to the community. Established as a nonprofit organization, Knowledge and Education for Your Success (KEYS) is committed to improving access to essential services for low-income residents. Our organization offers a variety of programs, including case management, aimed at...

  • Service Coordinator I

    4 days ago

    San Antonio, United States Family Service Association of San Antonio Inc Full time

    Job DescriptionJob DescriptionJOB SUMMARY:The Service Coordinator I supervises the delivery of specific services and is responsible for maintaining collaborative staff, volunteer and community relationships, and agency standards while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens...

  • Licensed Psychologist I

    2 months ago

    San Bernardino, California, United States County of San Bernardino Full time

    Are you interested in using your clinical and administrative skills to make a difference in delivering health and wellness to millions of residents? Join a team who is passionate about the services they provide and is committed to making a difference in the lives of the residents of San Bernardino County. The San Bernardino County Department of Behavioral...

  • Supervising Resident Assistant

    1 month ago

    San Bernardino, United States Mary's Mercy Center Full time

    Job DescriptionJob DescriptionTitle: Supervising Resident AssistantSchedule: Full-time (non-exempt)Compensation: $24.00 - $26.00 per hourBenefits: Access to employer sponsored health insurance plan; access to 403(b) retirement planApplication Deadline: Until FilledAbout Mary’s Mercy Center:Mary’s Mercy Center (MMC) operates two transitional housing...

  • Resident Services Coordinator

    5 days ago

    San Francisco, United States Mission Housing Development Corporation Full time

    Job DescriptionJob DescriptionJob Title: Resident Services Coordinator (Seniors Sites)Location: San Francisco - Abel Gonzalez Apts., Alcantara Court, Esperanza Apts., Main OfficeDepartment: Resident Services DepartmentReports To: Director of Resident ServicesJob Status: Full-time, Non-ExemptCompensation: $26.00/hour to $28.00/hour, DOE; medical, dental,...

  • Resident Services Manager

    3 months ago

    San Antonio, United States Prospera Housing Community Services Full time

    Job DescriptionJob DescriptionDescription:The Resident Services Manager plans, directs and coordinates the activities of social services and community outreach to residents of their assigned property (properties).KNOWLEDGE, SKILLS AND ABILITIES- GENERAL PERFORMANCE:Knowledge of service programs and educational methods.Ability to plan and manage programs,...

  • Resident Services Coordinator

    2 months ago

    San Francisco, United States Chinatown Community Development Center Full time

    Job DescriptionJob DescriptionJob Summary: The Resident Services Coordinator provides services to a diverse group of adults and families within a cluster of formerly public housing in Chinatown. This position works within a trauma-informed care model utilizing best practices and recognizes the impact of the social environment and the importance of community...

  • Resident Services Coordinator

    5 days ago

    San Francisco, United States Mission Housing Development Corporation Full time

    Job DescriptionJob Description: Job Title: Resident Services Coordinator (Single Room Occupancy) No. of Positions: 4Location: San Francisco: sites include Apollo Hotel (2), South Park (1), and Altamont Hotel (1)Department: Resident Services DepartmentReports To: Resident Services Director or Program ManagerJob Status: Full-time, Non-ExemptCompensation:...

  • Food Service Supervisor I

    3 days ago

    San Bernardino, California, United States Department of State Hospitals Full time

    Job SummaryThe Department of State Hospitals is seeking a highly skilled and experienced Food Service Supervisor I to join our team. As a Food Service Supervisor I, you will be responsible for supervising and instructing employees and helpers in the serving of meals and cleaning and maintaining work areas, equipment, and utensils.Key...