Resident Services Coordinator

Job Title: Resident Services Coordinator (Seniors Sites)

Location: San Francisco - Abel Gonzalez Apts., Alcantara Court, Esperanza Apts., Main Office

Department: Resident Services Department

Reports To: Director of Resident Services

Job Status: Full-time, Non-Exempt

Compensation: $26.00/hour to $28.00/hour, DOE; medical, dental, vision & retirement plan

Note: Vaccination against COVID-19 is not a requirement of the job, but it is optional and strongly recommended.

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About Mission Housing

Mission Housing Development Corporation is a private non-profit housing developer founded in 1971. Mission Housing develops high-quality, well-managed, affordable, sustainable communities that promote the self-sufficiency of low and moderate income families, seniors, and persons with diverse needs and offers technical assistance to service providers to help them develop affordable housing that meets the needs of special populations with a comprehensive vision of community. We own approximately 44 affordable housing buildings serving over 3,300 families and individuals with diverse ethnic and cultural backgrounds in San Francisco’s Mission District.

Summary

Its Resident Services component seeks to foster healthy communities and promote self-sufficiency by improving community relations, facilitating access to resources, and providing opportunities for personal goal achievement for residents of Mission Housing’s communities. The Resident Services Coordinator will provide residents with referrals, assist residents in accessing community resources, and empower residents by locating and/or initiating enrichment services on and off-site. Employees may be assigned the responsibility of more than one site.

Essential Duties and Responsibilities

Community Resources:

• Provide general assistance and advocacy related to supportive and social services to all residents; provide up to date information and clarification regrading programs such as Medicare, Medical, entitlements, and formal supportive and social services.
• Research, identify, and link residents with resources such as rental assistance, transportation, adult education, health services, and employment assistance, SSI, , food stamps, and prescription drug assistance, senior services and all pertinent services that would benefit our community/residents.
• Establish relationship, maintain and also follow up with community service providers.
• Work closely with Property Management staff and onsite service providers to identify specific supportive needs as related to lease violations and household housing stability. In addition with follow up and update supervisors on the outcome of any referrals provided to Resident Services Coordinator.
• Compile information and eligibility requirements for neighborhood and City-wide resources.
• Organize community resource displays with information and applications.
• Assist with planning and coordinating fundraising activities that support assigned sites and for the goals of Mission Housing.

Programs and Activities:

• Explore and provide on-site educational speakers and workshops that fulfill compliance requirements for Mission Housing Regulatory Agreements for assigned sites. This may include topics such as but not limited to: COVID19 related activities, events and programs, health issues, financial literacy, computer training, job searching, and other life skills
• Set up office hours at each of buildings and advertise office hours for residents to meet with and request referrals
• Recruit and supervise volunteers to assist with programs
• Assist residents in building informal support networks with other residents, family members, and friends
• Create opportunities for residents to get involved with community activities.
• Coordinate resident training for leadership roles, such as developing and implementing beneficial programming
• Organize onsite community-building events
• Exchange resources with other Resident Services staff and collaborate on programs and community-building activities, as appropriate
• Produce a monthly calendar of events and activities

• Coordinate with organizing, planning, and executing community building activities such as COVID-19 Crisis Response, Food Pantry/Food Access Program and Outreach Campaigns.

Administration:

• Accurately complete and submit timesheets by deadlines, reporting hours of work performed and allocating time on CAS report, monthly service reports, grant reports, activities budgets, program reporting, and any other required paperwork/reporting needed for the department.
• Prepare reports regarding services provision and update services plan in accordance with regulatory agreements, Letter of Cooperation, contracts, etc.
• Submit accurate monthly reconciliations to accounting department in a timely manner.
• Conduct surveys to assess resident needs, tabulating survey results to evaluate programs in order to plan relevant programs for the communities that you serve.
• Create monthly calendars of events and activities, producing outreach flyers and quarterly newsletters to keep the community informed if applicable.
• Responsible for maintaining a current and updated outlook calendar of activities at assigned sites.
• Maintain thorough resident files on all work performed, follow up and document outcomes.
• Document contact with residents, providers, and families. Keep resident files current.
• Attend appropriate internal and external meetings as assigned by supervisor or Department Head. Such meetings may include: Resident Services Department Meetings, Staff Training, Programs Supportive Housing Network meetings, Public Hearings, Community Meetings, etc.
• Perform other duties as considered appropriate and consistent with the mission of Mission Housing, including working at occasional community-building activities, programs and events, as needed, during business hours or on weekends.

Minimum Requirements

• Bachelor’s degree in related field or two years of experience in community services coordination and social service in lieu of degree

• Excellent interpersonal skills, ability to work effectively with people of diverse backgrounds
• Experience working with diverse population, low to moderate income families, people with mental health issues, substance abuse, disabilities, legal issues and older adults
• Team player, enthusiastic, flexible, patient, problem solver, strong initiative, positive spirited and a desire to make a difference in the lives of residents
• Professional commitment to the mission of Mission Housing Development Corporation
• Possession of a valid California Driver License with clean record

Required Skills:

• Knowledge of Federal and State benefits programs and local services in the Mission District and San Francisco
• Demonstrated skills in leadership and community building
• Ability to articulate ideas clearly and professionally in both a written and oral manner
• Ability to work independently and as part of a team
• Ability to maintain confidentiality of sensitive information a must
• Ability to follow through and complete job duties when assigned in a timely manner
• Sensitivity to issues pertaining to families and youth populations
• Ability to troubleshoot and prioritize work
• Ability to remain calm and composed in stressful situations and exercise crisis de-escalation and resolution skills where appropriate
• Good analytical and problem solving skills
• Ability to work in a fast-paced environment
• Strong organizational skills
• Proficiency in MS Word, Excel, Outlook, PowerPoint, Publisher, Internet

Preferred Skills:

• Bilingual in Spanish and/or additional languages.

Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to lift up to 25lbs.
• Must be willing to travel from various sites.
• Ability to handle a significant level of stress.
• Responsible to set up and clean up facilities utilized for events with occasional lifting, bending and pushing.

Work Environment

• The employee is occasionally required to stand, walk and drive.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually quiet to moderate; construction sites may be noisy and appropriate measures should be taken to protect hearing and health on job sites.

**Disclaimer: The employer reserves the right to change or assign other duties including rotating sites if necessary.

Mission Housing Development Corporation is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, sex, sexual orientation, age, national origin, or disabilities. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Please let us know if you need any special accommodations.

Mission Housing Development Corporation is a drug free work place as required by the “Drug-Free Workplace Act of 1988.”