Resident Services Coordinator

1 month ago

San Francisco, United States Chinatown Community Development Center Full time
Job DescriptionJob Description

Job Summary: The Youth Services Coordinator will be responsible for coordinating & initiating educational and social programs for youth at Tenderloin Family (i.e, tutoring program; monthly art and engagement activities); orienting residents to Youth Services, helping to identify services/programs that best fit their needs; coordinating youth leadership services with internal departments and community organizations; assisting other CBOs in programing and outreach; building partnerships with organizations that have children/youth programs; and recruiting and managing skilled volunteers to enhance the quality of programming. The position requires a self-motivated, creative and organized individual who has cross cultural and interpersonal skills and can work with youth and family in a fast-paced, diverse working environment. 

Status: Full-Time, Nonexempt, Regular

Location: Tenderloin neighborhood, San Francisco

Hours: Monday through Friday, 9:00 a.m. – 5:30 p.m., plus some nights and weekends

Salary: $28.60 - $30.11 per hour; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

General Job Responsibilities:

  • Initiate, organize, & coordinate educational and social programs for youth
  • Initiate, organize, & coordinate youth and intergenerational activities, multicultural celebrations, and community building activities
  • Assist other CBOs (i.e Boys and Girls Club -Kroc Center) in programing and outreach
  • Build community and cultural competency among youth residents living in multifamily housing
  • Promote multicultural youth leadership development; identify, recruit, and retain youth leaders by offering learning opportunities to strengthen youth leadership skills through youth-led projects and community services
  • Meet with City Departments and CBOs, like the Boys and Girls Club, regularly to update program status, assess families and youth’ need and develop plans to ensure needs are met; discuss case plans and progress; assist in programming and outreach
  • Work with parents and youth to address the needs and issues youth are facing; develop plans that set positive short-term and long-term goals
  • Coordinate educational and social programs for diverse youth to develop their confidence, leadership and academic skills
  • Collaborate with Resident Services Coordinator to plan, implement and evaluate youth and intergenerational activities
  • Initiate and/or coordinate activities with other internal organizational departments
  • Offer mentorship to youth in need of assistance to assure that youth are socially and academically prepared for the next educational milestone
  • Develop on-going cooperative network and partnerships with internal/external youth service groups
  • Recruit and manage skilled volunteers for youth activities
  • Complete/ maintain activities budgets, program report, other paperwork and documenting.
  • Develop and/or coordinate hands-on activities for middle and/or high school students.

Other (all positions)

  • Embody organization values (respect & compassion, empowerment, teamwork)
  • Contribute to a safe and pleasant work environment
  • Follow policies, procedures, and safe work practices
  • Other duties as assigned

Knowledge, Skills, and Experience:

  • Strong structural and organizational skills.
  • Takes initiatives, and has the ability to work independently and with team/s.
  • Capacity to exercise sound judgment, reliability, and flexibility
  • Ability to work with people from ethnically and socio-economically diverse backgrounds
  • Capacity to remain professional while exemplifying leadership skills for youth
  • Ability to maintain confidentiality of youth and parent information

Minimum Qualifications:

  • Bachelor's Degree or combination of education/experience in working with youth
  • One (1) year experience in developing, organizing, and implementing youth-related activities.
  • Knowledge of, and sensitivity to, the needs of low-income housing residents
  • Interest in and ability to work with culturally diverse people, including low-income people living in distressed communities.
  • Takes initiatives, and has the ability to work independently.
  • Ability to maintain confidentiality of sensitive information
  • Good analytical, problem-solving, and follow through skills
  • Ability to work in fast-paced and active resident/team environment.
  • Computer skills: MS Word, Excel, Outlook, Publisher, Internet.
  • Ability to communicate clearly, in an oral and written fashion
  • Professional commitment to the mission of Chinatown CDC
  • Knowledge of community resources and services, with particular emphasis on Tenderloin area. 
  • Experience in community-building and leadership empowerment, especially working with culturally diverse populations

Preferred Qualifications:

  • Experience working in the Tenderloin.
  • Biliterate in English and Arabic , or Spanish, or  Chinese, or Vietnamese

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