ACT Program Clinical Manager
3 months ago
The ACT Clinical Manager’s responsibilities will include managing the clinical operations of the ACT team, providing clinical consultation and guidance to the ACT team, managing intake and admission of program participants and maintaining the ACT program’s census and participant discharges. He/she will also ensure the completion of all clinical documentation, and work cooperatively with other team members to ameliorate the symptoms of those assigned to his or her caseload. Independent judgment is required to plan, prioritize and organize diversified workload.
ESSENTIAL FUNCTIONS:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Directs the day-to-day operations of the team, including scheduling staff work hours to ensure appropriate coverage for routine and on-call hours. Ensures there is face to face coverage for a 24/7 operation consistent with ACT philosophy.
- Leads the daily ACT organizational and clinical meetings; continuously evaluates the status of ACT consumers and does appropriate planning and coordination of treatment activities to ensure immediate attention to their changing needs.
- Initiates and maintains relationships with law enforcement and other human services agencies, and with community resources, such as landlords, employers, etc.
- Provides ACT interventions for consumers at least 50% of the time. Works with ACT team staff to assist consumers to reach their goals. Assists ACT team staff in dealing with consumer situations.
- Assigns new consumers to ACT Team members and reviews their intake information with team members. Ensures new consumers have an Individual Service Plan (ISP); ensures that ISPs are updated every 90 days or as needed; assess the quality of the ISPs. Ensure that they deal with the problems of the consumer and the progress notes are related to the goals.
- Ensures ACT team members document services consistent with ACT interventions outlined in Chapter 34 and those services are medically necessary.
- The ACT Team Leader will also function as the Active Qualified Practitioner responsible for approving progress notes, Individual Recovery Plans and Individual Specific Service Plans.
- Provides on-call duty for after hour staff access and for staff supervision and consultation. Help staff with crisis situations. Ensure that the ACT Team has coverage during scheduled and unscheduled working hours.
- Conducts and documents quality assurance audit activities and the use of program services. Reviews the clinical content of the records. Ensures that there is a recovery plan and goals; effective services have been delivered; re-hospitalizations have been entered; discharge planning, if needed is completed.
- Ensures ACT team members are trained in entitlements and that reapplications are submitted before termination. Ensures that Medicaid is applied for at enrollment. Trains ACT team members on the impact of income on housing and employment. Oversees appeals of denial of benefits with SSI, SSDI, and VA.
- Responsible for clinical services for consumers in supported housing. Assesses service needs and arranges service provision. Schedules coverage and ensures that billings cover the costs.
- Develops and implements for CSWs, with consumers, financial contracts for paying rent. Works with Accounting and Housing to ensure consumers pay rent on time and to collect receivables promptly.
- Implements ACT team staff orientation and training. Assesses staff training needs and make recommendations to Clinical Director and Quality Improvement Director for in-service training.
- Supervision and Performance Management.
SUPERVISION RECEIVED:
- The ACT Clinical Manager is supervised by the Assistant Clinical Director.
- This person is required to have regular and ongoing weekly supervision meetings.
- Manager is expected to take an active role in managing their performance and development.
SUPERVISION GIVEN:
- The ACT Clinical Manager supervises a team of supervises a team of clinicians. This person is required to have regular and ongoing individual weekly supervision meetings with staff in addition to group team meetings.
- Motivates staff to take responsibility for managing their performance and development.
- Provides accolades and constructive criticism to staff through annual performance evaluations submitted in a timely manner.
COMPETENCIES:
- Technical Capacity.
- Personal Effectiveness/Credibility.
- Thoroughness.
- Collaboration Skills.
- Excellent verbal and written communication skills.
- Intermediate computer skills, Microsoft Office Suite.
REQUIRED EDUCATION AND EXPERIENCE:
- Must have at least 1 - 3 years of work experience in servicing persons with mental illnesses, social services, supported housing, adolescent counseling, to include crisis management, intensive case management, individual and/or family therapy, skill training, and other rehabilitation supports preferred for at-risk youth and adults.
- Masters’ Degree required.
- Licensed in the District of Columbia.
- Two years in a supervisory role, four years preferred.
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