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2 months ago

Syracuse, United States Rochester's Cornerstone Group, Ltd. Full time $45 - $50
Job Title: Community Manager, Catherine Street and Star Park ApartmentsReports To: Area/District ManagerEarnings Status: Exempt
Summary:The Community Manager will oversee the day-to-day operational responsibilities of two affordable housing communities while promoting company culture, mission, and values.
Essential Functions:Financial/Administrative Operation
  • Manages all communications with residents regarding rent and past due balances; prepares and facilitates reminders, payment arrangements, and/or legal eviction procedures according to company timelines.
  • Collects rent, processes billing statements, posts payments, and deposits receipts according to company procedures and timelines (including Section 8 and other supplemental payments).
  • Prepares reports as requested by the District or Area Manager, Accounting, or any corporate office department.
  • Maintains accurate records and resident files in company-approved, internal, and external audit-compliant order. 
  • Processes move-out paperwork and security deposits; inputs information into Boston Post/applicable software.
  • Orders and maintains administrative office supplies.
  • Ensures timely communication with the District/Area Manager regarding all phases of property operation, resident issues, and significant changes or problems.
 Marketing/ Leasing/ Move In
  • Formulates ideas for an effective marketing plan. Implements the marketing plan as directed by the District/Area Manager. 
  • Accurately records and tracks quantity and details of telephone and in-person prospects.
  • Shows and leases apartments to prospective residents.
  • Processes approve/deny rental applications in accordance with the Tenant Selection Plan, Marketing Plan, Compliance Programs, and all applicable laws and regulations.
  • Conducts new resident orientation to property including rules and regulations.
  • Performs move-in and move-out inspections with residents.

Resident Retention
  • Enforces and adheres to lease and rules and regulations as appropriate to Fair Housing laws and ensures consistent treatment of all residents.
  • Processes work orders from inception to completion in Boston Post/applicable software; performs resident follow-up calls on work orders. 
  • Maintains a professional office atmosphere to ensure all residents and prospective residents feel welcome. Maintains a positive customer service attitude; including but not limited to being pleasant, professional, and responsive to residents, prospective residents, vendors, contractors, and all staff.
  • Processes monthly lease renewals, prepares all necessary documentation and schedules, and conducts interim and annual re-certifications or lease renewal signing according to policies and procedures. *Please refer to the “Compliance” section along with policy and procedures for Affordable housing.

Physical Operation
  • Walks and inspects property to monitor vacant apartments, model apartments, exterior lighting, landscaping, pavement conditions, etc. Reports action items to the District/Area Manager. 
  • Ensures property is prepared for scheduled audits or regulatory inspections. 
  • Monitors apartment inspections relating to move-in and move-out procedures. 

Compliance
  • Understands and conducts all business in accordance with regulations of HUD, DHCR, HFA, USDA, and all other federal and state supervisory agencies, Fair Housing, Americans with Disabilities Act, OSHA, federal, state, local, and all other laws pertaining to multifamily housing and employees.
  • Maintains accurate waiting list (AWL) in accordance with program compliance.
  • Processes required correspondence to remain in compliance with the 120, 90, 60- and 30-day notices (Affordable sites).
  • Schedules and performs applicant/resident interviews.
  • Obtains third-party verifications on income, assets, and deductions (when applicable).
  • Ensures accurate and timely completion of all Certifications utilizing the Tenant Rental Certification System (TRACS), and Management Interactive Network Connection (MINC). (Affordable sites).
  • Submits monthly reports to DHCR, HUD, USDA, or other regulatory agencies as required.
  • Follows all company rules, regulations, policies, and procedures as set forth in training sessions, manuals, memos, and other means of communication.
  • Attends scheduled meetings including site staff meetings, corporate management meetings, or other meetings as required.

Other Functions:
  • Performs related duties consistent with the scope and intent of the position.
  • Communicates professionally, respectfully, and collaboratively as well as acts with the highest standards of ethical conduct at all times.
  • Reinforces company mission, values, and culture at all times verbally as well as behaviorally.  

Mental and Physical Demands:
  • Must be willing to contribute to the harmonious and professional workplace environment, in which all individuals are treated with respect, supporting and upholding our zero-tolerance policy for harassment, discrimination, retaliation, or other prohibited conduct.
  • Required to have complete knowledge of all phases of leasing and resident retention.
  • Must have excellent interpersonal, customer service, organization, time management, conflict resolution, and verbal and written communication skills.
  • Required to be computer proficient in Microsoft Office and ability to navigate the Internet.
  • Knowledge of Boston Post or similar management software is needed.
  • Must be able to manage a flexible schedule including overtime.
  • Must have a valid driver’s license and New York State motor vehicle insurance along with reliable transportation.
  • Possession and required use of a personal cell phone required (reimbursement included).
  • Required to sit for prolonged periods; exposed to a visual display terminal for prolonged periods; dexterity and precision required in the operation of a computer.
  • Must be able to walk, lift, and move light loads (20 lb. max), bend, stoop, and climb stairs on a regular basis. 

Supervisory Responsibilities:
  • Hires new staff in cooperation with the District/Area Manager and corporate management. 
  • Effectively performs and documents appropriate staff evaluations including, but not limited to, performance reviews, compensation paperwork, corrective action discipline, and termination paperwork. 
  • Reinforces compliance of all human resources policies with staff. 
  • Encourages and facilitates training for staff including safety, emergency procedures, and other job-related development opportunities. 
  • Promotes “safety first” and ensures that all staff are in compliance with safety guidelines.
  • Models leadership and leads by example.
  • Is committed to ongoing principles of creating diverse, equitable, and inclusive strategies when selecting our employees, collaborating with partners, and engaging professionally with tenants.

Core Competencies/Qualifications:
  • High School Diploma required; Associate degree/Real Estate Education/Degree Preferred.
  • Minimum of five years experience in property/maintenance management or related field. 
  • Accredited Resident Manager (ARM) or Certified Manager of Housing (CMH). 
  • Knowledge of Tenant Rental Certification System (TRACS) (affordable sites).
  • Knowledge of Management Interactive Network Connection (MINC).
  • Must have or obtain a Certified Occupancy Specialist (affordable sites).
  • Must have and or obtain STAR certification.
  • Knowledge of LIHTC (affordable sites).
  • Extensive knowledge and experience with Microsoft Office and ability to navigate the Internet.
  • Command of the English language with the ability to edit the work of others.
  • Familiar with standards for business letters, memos, contracts, etc.
  • NYS Notary License must be obtained within six months of hire.
  • Performs other duties as assigned and commits to promoting company culture, mission, and values.

Welcome to Catherine Street and Star Park apartments  

Owned by Catherine Street Apartments, LLC and professionally managed by Cornerstone Property Managers, LLC, the Catherine Street community is operated under the Low-Income Housing Tax Credit Program (LIHTC), within Section 42 of the Internal Revenue Code. This program is designated to facilitate the housing needs of moderate to low-income individuals and families. This program is not connected with Section 8 although applicants with Section 8 travel vouchers or certificates may apply for residency. Residency in all apartments at Catherine Street Apartments is limited to those households having moderate to low incomes.Catherine Street Apartments: 501 Catherine Street, Syracuse, NY 13203

Owned by Star Park Apartments, LLC and professionally managed by Cornerstone Property Managers, LLC, Star Park community is operated under the Low-Income Housing Tax Credit Program (LIHTC), within Section 42 of the Internal Revenue Code. This program is designated to facilitate the housing needs of moderate to low-income individuals and families. This program is not connected with Section 8 although applicants with Section 8 travel vouchers or certificates may apply for residency. Residency in all apartments at Star Park Apartments is limited to those households having moderate to low incomes.Star Park: 135 State Fair Boulevard, Syracuse, NY 13204
Why join our team?We are a regional leader in affordable housing and real estate development, consulting, brokerage services, and property management. We have been recognized as a winner of RBJ’s Excellence in Construction and Real Estate, as well as being recognized as a multiple winner of the Top Workplaces in Rochester. RCG/CPM is committed to ongoing principles of creating diverse, equitable, and inclusive strategies when selecting our employees, collaborating with partners, and engaging with tenants at the properties we manage.RCG/CPM is dedicated to assisting employees in managing their careers and reaching their professional goals through promotion and transfer opportunities. RCG/CPM encourages employees and supervisors to discuss job performance on a frequent and ongoing basis. 
Our Mission: We are committed to developing, preserving, and managing affordable housing that enhances the lives of our residents.
Our Values: We foster an innovative and inclusive environment where integrity is the Cornerstone.
Our People and Culture: RCG/CPM is committed to providing superior quality and unparalleled customer service in all aspects of our business. We believe each employee contributes to the success and growth of our Company. It is the policy of RCG/CPM to maintain a harmonious and professional workplace environment that promotes efficiency, positive employee morale, and promotes a professional image. RCG/CPM is committed to a work environment in which all individuals are treated with respect.
RCG/CPM is an Equal Opportunity Employer. Employment opportunities at RCG/CPM are based on one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.  
Job descriptions are not an exhaustive list of duties; other tasks consistent with the scope and intent of the position may also be required.

Join our team and make a difference

About Rochester's Cornerstone Group, Ltd.:

Formed in 1990, Rochester’s Cornerstone Group has become a true leader in affordable housing development in New York State. Since being formed, Cornerstone has created or preserved more than 3,000 units of affordable housing across New York State and extending into Pennsylvania. These projects serve a wide range of people, including families, the elderly, individuals with mobility impairments or people with developmental disabilities. Cornerstone has also brokered dozens of commercial properties in the region, ranging from professional office space to vacant land to industrial parks, as well as developed multiple commercial properties, from new construction to historic renovation.