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Membership & Family Services Coordinator
2 months ago
JOB RESPONSIBILITIES:
- Ensures the front desk area is neat and presentable with current Boys & Girls Club information available for guests to view and/or take with them.
- Handles all questions, information requests, and complaints regarding membership.
- Develops and maintains all office/electronic files and systems associated with membership.
- Processes membership applications, renewals, and resignations and orients new members/parents.
- Maintains and updates membership records.
- Assists with member communication activities.
- Ensures that daily and program attendance is accurately recorded and documented in the Vision Membership Tracking system.
- Collects and accurately records data, tracks membership statistics, audits and cleans data and prepares reports.
- Maintains daily, weekly, monthly data and membership reports as needed for program support and funding requirements.
- Provides analysis of data trends in membership and enrollment.
- When responsible, completes grant and program reports in an accurate and timely fashion.
- Prepares and distributes various Club mailings including but not limited to: Club announcements, newsletter, etc.
- Develops and implements strategies to recruit new members.
- Coordinates with the accounting department to track membership revenue.
- Collects membership fees with applications and issue paid receipts.
- Ensures Club families are current with their membership fees throughout each season.
- Works with families to set up payment plans for membership fees.
- Manages the Boys & Girls Club Membership Financial Assistance Program.
- Secures all monies collected and prepare deposits daily.
- Assists in processing donations.
- Prepares membership marketing materials.
- Assists in recruiting, training and placing volunteers to support overall program operations.
- Organizes events and activities for existing and prospective members and parents..
- Coordinate programs and activities to strengthen parental engagement.
- Create, analyze, and track parent surveys and focus groups.
- Connect parents and members to additional services needed, such as mental health through Wellnest, food programs, Change Reaction, etc.
- Assist Site Director with coordination of Transportation Program and food program.
- Maintains collaborative partnerships with outside organizations such as schools, public, civic groups and social agencies within the community to coordinate services.
- Provides administrative support to the Site Director.
- Must possess a high school diploma or equivalency certificate and 6 months of work related Customer Service experience.
- Must obtain/maintain a current CPR, First Aid, and Food Handler’s Certification (within first 90 days of employment).
- Must have and maintain a valid California driver’s license.
- Working knowledge of federal and state laws and company policies and procedures.
- Ability to participate in investigations.
- Ability to support the physical property and assets of the Club.
- Ability to maintain and cultivate excellent member/family and community relationships and possess excellent customer service skills.
- Ability to interact effectively and communicate (in writing and orally) with a variety of youth, staff, volunteers, families, and community members.
- Ability to articulate for giving, serve as an ambassador, engage in relationship building and promote philanthropy.
- Ability to support the efficiency of Volunteers and future workforce needs to support volunteer program operation
- Proficient skills in the use of Microsoft Office software, including Outlook, Word, and Excel. Proficient knowledge of a variety of platforms, databases, accurate data entry, etc.
- Ability to work in a fast-paced environment where children are present.
- Understanding of and ability to follow organizational policies and procedures.
- Self-starter with excellent organizational skills with the ability to manage multiple assignments, prioritize, manage time effectively and efficiently, and complete tasks within deadlines.
- Understanding of and ability to share the Club’s philosophy, vision, and goals.
- Bilingual- English/Spanish required.
- Travel between Boys & Girls Clubs of Metro Los Angeles sites and schools and various field trip sites as well as in the community is required. Must meet the insurance standards of Boys & Girls Clubs of Metro Los Angeles.
- Work is performed in the community as well as an office setting.
- Evening or weekend hours required on an as needed basis.
The physical demands and characteristics of the work environment described here are representative of those occurring in the performance of the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position involves lifting; bending; reaching with hands and arms; climbing or balancing; stooping, kneeling, standing, walking, crouching, or crawling; frequent interruptions via in-person contact, phone calls, and email are expected. Will be subject to indoor and outdoor environmental conditions based on activity location. Required to work around youth and adults where noise levels may be moderate to high during activities. Physical exertion may be required to lift supplies and equipment.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Nothing in this job description restricts the right of Boys & Girls Clubs of Metro Los Angeles Management to assign or reassign duties and responsibilities to this job or change this job description at any time.
About Boys & Girls Clubs of Metro Los Angeles:
Boys & Girls Clubs of Metro Los Angeles (BGCMLA) is a scalable and sustainable solution to reversing the opportunity crises facing some of the most vulnerable youth in marginalized neighborhoods of Los Angeles. BGCMLA is designed to increase programmatic offerings and to serve a more significant number of youth in the areas of Metro Los Angeles. Our mission is to create a safe space that empowers all Club members to Learn, Explore, Achieve, and Dream (L.E.A.D.). We fulfill our mission by offering nationally recognized, research-based programs and activities in three core areas: Academic Success, Good Character and Citizenship, and Healthy Lifestyles. We believe in empowering youth to explore a future with endless possibilities by offering creative programs, such as new approaches to science, technology, engineering, math (STEM), sports and recreation, music, and the arts created in collaboration with our community partners. Boys & Girls Clubs of Metro Los Angeles is a safe, stable place that ensures physical and emotional safety for all youth we serve. Click here for more information regarding Club safety.The individual Clubs which presently make up BGCMLA have a deep history of impact in the most vulnerable areas of Los Angeles County. Our collaboration of Clubs includes the following Boys & Girls Clubs: Challengers, Watts/Willowbrook, Bell Gardens, and Venice. We are also provide youth programming on school sites throughout Los Angeles, for more about our service locations, please visit vgcmla.org. At BGCMLA, we are wholly committed to maximizing our Clubs’ potential to serve more kids more often and to build strong, sustainable organizations.
