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Residential Services Coordinator

2 months ago

Bell Gardens, California, United States Salvation Army Full time
Mission Statement

The Salvation Army is a global organization that serves as an evangelical branch of the universal Christian church. Its teachings are rooted in the Bible, and its mission is driven by the love of God. The organization aims to spread the gospel of Jesus Christ while addressing human needs without discrimination.

Position Overview

The Client Services Representative plays a crucial role in overseeing the shelter environment, ensuring safety, order, respect, and tranquility for all clients and visitors.

Key Responsibilities

The Client Services Representative is focused on delivering exceptional customer service at The Salvation Army Bell Shelter, which provides residential support and services for single adults facing homelessness. Key responsibilities include:

  • Ensuring that all clients are aware of and adhere to facility regulations, providing explanations as needed.
  • Maintaining accurate written records as required.
  • Overseeing the cleanliness of the facility, including common areas and restrooms.
  • Handling incoming phone calls and directing them appropriately in a timely and professional manner.
  • Welcoming and guiding visitors to the correct personnel.
  • Providing essential information about the facility and its programs when necessary.
  • Documenting all incidents through written reports using logs and incident report forms.
  • Ensuring a safe environment both inside and outside the facility.
  • Conducting thorough rounds throughout each assigned shift.
  • Monitoring client medication and observing activities via reception office video monitors.
  • Investigating and reporting any unusual activities or incidents.
  • Supervising client social events and activities.
  • Performing all duties with courtesy, professionalism, and respect.

Compensation: $18.00-$20.00/hr.

Working Conditions

The role requires the ability to walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously. Candidates should be able to grasp, push, and pull objects such as files and drawers, as well as reach overhead. Proficiency in operating office equipment, including computers, fax machines, and telephones, is essential. The ability to lift up to 25 lbs is also required.

Minimum Qualifications

  1. High School Diploma with at least one year of relevant work experience.
  2. If in recovery, a minimum of two years of sobriety is required.
  3. Experience in mental health or addiction services is preferred.
  4. Commitment to the mission of The Salvation Army.
  5. Basic literacy skills are necessary.
  6. CPR and First Aid certification must be obtained within 14 days of starting.
  7. Must be TB-cleared prior to employment.
Skills, Knowledge & Abilities

  1. Ability to exercise sound judgment and work independently.
  2. Strong time management capabilities.
  3. Effective oral and written communication skills.
  4. High ethical standards and understanding of confidentiality protocols.
  5. Ability to interact courteously and professionally with clients and staff.
  6. Proficiency in using office equipment such as fax machines and copiers.
  7. Flexibility to work various shifts and schedules as assigned.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.