Training and Client Advocacy Specialist

2 months ago

Macon, United States River Edge Behavioral Health Full time
Training Specialist

About River Edge Behavioral Health:Serving more than 10,000 Georgians, River Edge Behavioral Health continues to be one of the state's leading resources for mental health and substance use disorder treatment and support, as well as services for individuals with intellectual and developmental disabilities. The full continuum of River Edge Behavioral Health services includes state-of-the-art treatment and support services for more than 13,000 children, youth, families, and adults annually, who experience mental illness, addiction, co-occurring disorders, and developmental disabilities.

Want a career with a purpose? River Edge, one of Georgia's largest behavioral health providers, has a team of more than 750 highly trained clinicians and supporting professionals who work to make life better for the individuals who look to us for care.

As a River Edge team member, you will enjoy a full array of attractive benefits that include medical, dental, vision, and a few others mentioned here:
  • Paid Time off
  • 401k with an employer match
  • Flexible spending accounts
  • Short and long-term disability coverage

Join our team as a Training and Client Advocacy Specialist and make life better. As a Training and Client Advocacy Specialist, you will provide strategic create talent development programs and initiatives and advocacy and critical thinking to claims of inappropriate or inadequate care. You will develop and deliver creative and effective communication campaigns to ensure we exceed the expectations to support River Edge talent and leaders across our footprint. You will contribute to solutions to address the full employee lifecycle, including but not limited to program design, development, implementation, and evaluation processes. You will report directly to the Training and Development Manager. You will work closely with other trainers, the HRBP, HR Compliance Specialist, and the talent acquisition team to build an employee-centered learning, development, advocacy, and engagement culture.

What you will do in this role:
  • Training Delivery - Develop and deliver training courses, collaborating with the Training and Development Manager, the Compliance Specialist, Talent Acquisition, the HRBP, and Key stakeholders to identify and provide training and development opportunities.
  • Marketing Learning Support - Support the River Edge community by ensuring the successful rollout and delivery of critical training across the business.
  • Information Management - Ensure learning data is accurately stored, reported, and monitored for compliance. Using the LMS track the effectiveness of all training assets.
  • Engagement - Assist in developing and implementing the team member engagement strategy. Plan and organize events, communications, and initiatives to ensure that our team members continue promoting River Edge as a premier service in our communities.
  • Administrative Support - Coordinate and track training requests, course logistics, reserve rooms, schedule meetings, order supplies, test equipment, ensure room set-up, and create reports.
 What will be expected of you:
  • Organize training logistics and schedule training sessions, meetings, and monitor and report attendance after sessions.
  • Deliver training sessions to include new hire onboarding. Coordinate presentations ensuring all required training are offered. Keep accurate records as required by DBHDD and other relevant agencies. Manage and ensure compliance with CPI, CPR, First Aid, AED, and other pertinent compliance courses, including annual renewals.
  • Researches and translates content into training materials, both web-based and instructor lead.
  • Provide post-training support as needed.
  • Assist with the preparation of client-specific training and/or development needs.
  • Assist with special projects such as process improvement, HR technology implementations, and presenting customer webinars or eLearning.
  • Work with the Learning and Development Manager to ensure the successful new hire onboarding and team member experience.
  • Input and ensures training dates are entered into the LMS accurately. Audit and inspect documents and assessments to ensure compliance with training oversite requirements.
  • Serves as the primary contact for client complaints, advocacy, investigation, and staff education.
  • Document through investigation findings, conclusions, and recommendations. In addition to maintaining and providing reports for program accountability.

What you should have for this role:
  • Bachelor's degree in Business Administration or comparable.
  • One year of experience in a role that required critical thinking skills and analysis.
  • Two years of experience in providing direct care.
  • You must have a minimum of 1-year training experience
  • Four years of experience in healthcare documenting findings
  • Demonstrated ability to develop and deliver training.
  • Excellent oral and written communication skills
If you are looking for an opportunity to improve lives and have a strong desire for personal growth, we encourage you to apply for our Human Resource Business Partner opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.

Additional Information: The Application Process:All qualified applicants will be considered.This position is subject to close once a satisfactory candidate pool has been identified.The hiring managers will contact only those selected for an interview. Applicants who are not selected will receive notification via email.Due to the volume of applications received, we are unable to provide information on application status by phone or email.

Diversity and InclusionRiver Edge Behavioral Health is committed to creating a diverse and inclusive work environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, nationality, genetic makeup, disability, age, or veteran status.

Drug-Free WorkplaceRiver Edge Behavioral Health is a drug-free workplace with a longstanding commitment to providing a safe, quality-oriented, and productive work environment. In compliance with the Drug-Free Workplace Act of 1998, all applicants must pass a satisfactory background clearance and pre-employment drug screen.

At-Will WorkplaceEmployment with River Edge Behavioral Health is at will. At-will means your employment relationship with River Edge Behavioral Health or Affordable Business Solution is for an indefinite period and is subject to termination by you or River Edge Behavioral Health, with or without cause, with or without notice, and at any time.

River Edge Behavioral Health is an Equal Opportunity Employer: River Edge Behavioral Heath recruits qualified candidates for positions in its service area. It is the policy of River Edge Behavioral Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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