Virtual Client Support Specialist
1 week ago
Virtual Client Support Specialist
Join our dynamic team at Qonten as a Virtual Client Support Specialist. In this role, you will be responsible for managing a significant volume of incoming inquiries to ensure customer satisfaction and facilitate service review processes.
Key Responsibilities:
- Handle a high volume of inbound calls, directing them to the appropriate departments as necessary.
- Investigate and resolve customer issues while knowing when to escalate matters for further assistance.
- Provide accurate information to authorized callers, ensuring clarity and understanding.
- Assist customers by delivering product and service details, while effectively managing and resolving complaints.
- Make follow-up calls to customers as required, ensuring their concerns are addressed.
- Take proactive measures in handling renewals and customer inquiries, offering timely solutions.
Qualifications:
- A high school diploma or equivalent is required.
- Demonstrated ability to provide exceptional customer service.
- Strong problem-solving skills and a proactive approach to customer care.
At Qonten, we value diversity and do not discriminate against any applicant or employee based on race, color, religion, national origin, sex/gender, age, disability, or veteran status.
For more information about this opportunity, please refer to our website.
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