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Customer Service Sales Staff
4 months ago
Job Summary:
- As a customer service sales associate you will be responsible for a multitude of tasks that can vary depending on the day.
Your main focus will be:
- Assisting in-store, walk-in, online, and phone customers with orders, order-related questions, flower, and plant questions.
- Assisting in filling plant orders, pulling and tagging orders, and wrapping bouquets.
- Keeping the storefront clean and neat.
- Keeping inventory on shelves.
- During holiday times you may be asked to assist the design team in completing orders.
Qualifications:
- Customer-Focused: A passion for providing excellent customer service and a commitment to exceeding customer expectations. You should also have a friendly, approachable personality.
- Selling products: Actively engage customers to understand their preferences and offer personalized floral solutions. Promote and upsell additional products or complementary items to enhance the customer experience. Meet and exceed sales targets through effective product knowledge and persuasive communication.
- Communication: Both written and verbal is important.
- Knowledge of flowers and plants: It is important to have a passion for flowers and an appreciation for their beauty. You must also be able to know and describe colors accurately.
- Attention to detail: Accuracy is paramount with all George's Flowers Team members.
- Memory Recall: Follow-up and the ability to remember are critical in this position. You will often be asked for specifics and details about orders you took.
- Comfortable and efficient with technology: We have been using technology since our first Radio Shack 1984 TRS 80 Model 2000 with a price tag of $5K and a whole 10MB of hard disk storage. George's Flowers has moved way beyond those days as an early technology adopter. You should be able to utilize multiple monitor displays and take smartphone images.
- High school diploma or equivalent.
- Good physical fitness and stamina to perform tasks efficiently.
- Ability to work as part of a small, collaborative team.
- Commitment to cleanliness and following company guidelines.
- Previous experience in a flower shop or a similar role is a plus but not required.
We are an exciting Kinetic Energy Flower Shop. We are a Flower Factory, not an artist studio. The position is demanding along with our 5-star reputation for quality, beautiful floral designs, plants, and the Best in Customer Service experiences. You will be working with a fun, talented, and success-driven team. We promise you will not be bored and you will see gorgeous floral designs and work with beautiful flowers every day.
