Customer Service Sales Representative

6 days ago


Roanoke, United States Russell Tobin Full time

Russell Tobin + Associates is seeking a Customer Service Sales Representative to primarily support our client, a global healthcare organization. This is an excellent opportunity to join a dynamic organization within the healthcare industry. Apply Today


Job Title: Customer Service Sales Representative

Pay: $19.00-$20.00/hour | Based On Experience

Duration: 3-month contract | Potential Contract to Hire

Schedule: Monday-Friday | 40hr/week | Weekends and Overtime as Requested

Location: HYBRID | ROANOKE, VA | ONSITE Wednesday & Thursday post Training

  • Onsite 4-Week Training | Monday-Friday 10:00a-6:30pET | Cannot miss any days
  • Position will transition to Hybrid after Training


Primary Responsibilities:


The Customer Service Sales Representative will be primarily responsible for professionally managing inbound phone calls while providing excellent customer service, resolving questions relating to:

  • How to use self- service tools and to troubleshoot system issues.
  • Member concerns
  • Medicaid Verification
  • Application Status and Eligibility
  • On-boarding & Certification process
  • Commission questions
  • Document Call Resolution of each contact in various systems in a clear and concise manner.
  • Demonstrate the ability to provide a quality experience for all of our customers.
  • Meet minimal performance goals on a weekly basis.



Qualifications:

  • 1+ year of Customer Service experience
  • Experience working in a call center preferred
  • Experience supporting a sales team or working with sales representatives preferred
  • Healthcare and/or insurance industry experience preferred
  • Medicare knowledge is a PLUS
  • Ability to communicate clearly and concisely (verbally and written)
  • Strong computer skills are required, including but not limited to:
  • Knowledge of Microsoft Word, Excel, Microsoft Outlook, & keyboarding skills
  • Ability to learn new computer applications quickly and toggle between multiple systems.
  • High School diploma or equivalent (GED)
  • Ability to multi-task.



ABOUT US:

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.


We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.


As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.


Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.


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