Assistant Customer Service Manager

1 month ago

Ann Arbor, United States Kroger.com - Milan Full time $18
ACSM Kroger

Position Summary:
  • Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the Front-end department. Support the day-to-day functions of the
  • Front-end operations. Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:
  • Promote trust and respect among associates.
  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
  • Assist with monitoring and control supply expenses for the department.
  • Assist with managing cash control, sales and cash items and records for the store.
  • Manage the scheduling of Front-end associates to provide adequate department coverage.
  • Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
  • Assist with creating and execute budgets and scheduling of labor in partnership with store management.
  • Assist in the development and implementation of department action plans to achieve desired results.
  • Collaborate with Front-end associates and promote teamwork.
  • Display a positive attitude.
  • Stay current with present, future, seasonal and special ads.
  • Adhere to all food safety regulations and guidelines.
  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
  • Notify management of customer or employee accidents.
  • Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
  • Adhere to all local, state and federal laws, and company guidelines.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Behaviors/Skills:
Some of the behaviors needed to successfully perform this position are:
Leadership Behaviors:
  • Puts the Customer First - Anticipates customer needs, champions for the customer, and acts with customers in mind, exceed customers’ expectations, gains customers’ trust and respect.
  • Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
  • Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
  • Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.
  • Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
  • Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
  • Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
  • Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
  • Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Minimum Position Qualifications:
  • Ability to handle stressful situations.
  • Effective communication skills.
  • Knowledge of basic math. (counting, addition, and subtraction)
  • Retail or Customer Service experience.

Desired Previous Job Experience:
  • High school diploma or equivalent.
  • Management experience.
  • Second language. (speaking, reading and/or writing)

Potential Career Path from this position:
  • Customer Service Manager.
  • Other management positions within company.

Job Codes:
KERMIT 0500012 FRONT END/DEPT HEAD-ASST

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