Assistant Customer Service Manager

2 months ago


Ann Arbor, United States Kroger.com - Milan Full time $17
Duties:
  • Promote trust and respect among associates.
  • Create an environment that enables customers to feel welcome, important and appreciated by answering
  • questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the departments and be able to respond to questions and
  • make suggestions about products.
  • Assist with monitoring and control supply expenses for the department.
  • Assist with managing cash control, sales and cash items and records for the store.
  • Manage the scheduling of Front-end associates to provide adequate department coverage.
  • Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate
  • action on all financial reports.
  • Assist with creating and execute budgets and scheduling of labor in partnership with store management.
  • Assist in the development and implementation of department action plans to achieve desired results.
  • Collaborate with Front-end associates and promote teamwork.
  • Display a positive attitude.
  • Stay current with present, future, seasonal and special ads.
  • Adhere to all food safety regulations and guidelines.
  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store
  • management.
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store
  • manager of any items in need of repair.
  • Notify management of customer or employee accidents.
  • Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
  • Adhere to all local, state and federal laws, and company guidelines.
Qualifications:
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.


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