Operations Training

1 week ago

plano, United States Cinemark Full time

The Operations Training, Experience & Engagement role is responsible for supporting the design, development, and delivery of training programs for various operational functions within Cinemark. They also monitor and evaluate the effectiveness of the training and provide feedback and recommendations for improvement.


Responsibilities:

  • Monitors and evaluates the performance of the new hire onboarding program.
  • Provides regular feedback and reports on the new hire program outcomes and areas for improvement.
  • Recommends changes to be Implemented and oversees changes and enhancements to the new hire program based on data and best practices.
  • Research best practices and trends in onboarding programs across different industries and sectors.
  • Update and revise training program support materials to reflect the latest information, policies, procedures, and innovations.
  • Identifies and addresses field management training needs and gaps.
  • Collaborates with other departments and stakeholders to ensure alignment and integration of field management training strategies and practices.
  • In charge of sustainability and consolidation of field management training programs
  • Coordinates with field managers and team leaders to schedule and plan team meetings.
  • Ensures that team meeting objectives, agenda, and outcomes are clearly communicated to field management.
  • Identifies and implements best practices and improvements for team meeting design and delivery.
  • Provide feedback from the field to L&D team on training programs for continuous improvement.
  • Assist Subject Matter Experts with the preparation of their training content: e.g. design of PowerPoint slides, handouts, job aids, etc.
  • Assist the Learning & Development team in designing, developing, producing and/or editing a wide array of high-quality training content using a variety of media including for in-person or virtual facilitation, eLearning, videos, PDFs, PowerPoint, etc.

Requirements:

  • High school diploma or GED equivalent
  • Minimum 2 years of theatre management experience or 4 years’ experience in theatre support.
  • Provided training support for 1 – 3 years in a multi-unit organization preferred.
  • Coordinated with managers and trainers to ensure effective and consistent training across units Preferred.
  • Proficiency with Microsoft Office applications including Word, Excel, PowerPoint and Outlook.
  • Experience with basic project management techniques.
  • Excellent verbal and written communication skills.
  • Ability to create positive partnerships across various levels of the organization.
  • Experience documenting procedures, creating job aids, developing training content preferred.
  • Experience facilitating group training sessions (in-person/virtual) preferred.
  • Good problem solving, organizational, and analytical skills.
  • Early adopter of new processes, tools and system and ability to teach others.
  • Ability to handle multiple tasks simultaneously in a fast-paced work environment.
  • Ability to follow processes and standards yet also identify opportunities and recommend creative innovations to appropriate parties.
  • Positive energy and enthusiasm



DISCLAIMER: This job description is not an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Cinemark USA, Inc. is an Equal Opportunity Employer

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