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Production Support Executive

2 months ago

charlotte, United States Centraprise Full time

Job Description

Skill: Production Support Executive

  • Java/J2EE Splunk SQL and log analysis Knowledge Understanding on Database terminologies.

Responsibilities:

  • Production Services Sr. Analyst role provides front line technical support to end users and responding to issues related to Problem/Incident Management, Releases/Deployments, Operational Readiness, Application Monitoring, and Production Governance.
  • Production Services Sr. Analyst is expected to learn the business and technical components of an application and work with peers to ensure stable release deployments and platform stability.
  • Grow your career in our dynamic and fast paced environment of diverse software platforms and challenging projects that shape the future of the banking industry.
  • Support includes research, triage, defect resolution, compliance and all other production support functions.
  • Provides on call support for problem triaging and will coordinate with various support teams across the organization.
  • Communicates with line of business and management the overall status and health of the application.
  • Looks for areas of improvement in monitoring, application stability, and speed of determining root cause.
  • Performs trouble shooting, analysis, research and resolution using advanced query and programming skills and conducts root cause analysis.
  • Work closely with Technology Infrastructure Teams, Development Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc.
  • Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.
  • Assesses initial severity, gather impacts, creates tickets (REMEDY), engages necessary support teams, and escalates as necessary to ensure timely restoration.
  • Participate in Disaster Recovery and Resiliency.
  • Excellent communication skills.
  • Demonstrate ability to communicate effectively with both technical and non-technical partners.
  • Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools.
  • Hands-on experience in Incident and problem management.