Production Support Specialist

5 days ago

Charlotte, United States Insight Global Full time

Position: L2 Production Support lead

Openings: 2

PR: $44.19

Duration: 1 year with extensions

Location: Charlotte, NC

Hybrid- 3 days onsite in uptown, 2 WFH

Interview: 1 and done

Start: Jan 13th, 2025

Must Haves:

  • Effective communication skills
  • Strong documentation skills
  • Broad understanding of Linux/Unix
  • Understanding of SQL scripting
  • Strong knowledge of Oracle DB
  • Ability to work under high intense technical troubleshooting operations Experience in Splunk, Interscope and AppDynamics application Programming Interface (API) integration.
  • Strong knowledge of Cloud technology.
  • Experience in Incident Management and Problem Management Triage management
  • Experience in effective technical trouble shooting
  • Expert knowledge in Payment and Merchant Technology Certification and production migration expert Gift Card, Visa, Mastercard, AMEX and Discover operating regulations and PCI Data Security Data
  • Strong technical certification knowledge of Visa’s Base 1, Mastercard’s BankNet, BaseII systems and IPM Clearing formats


Plusses:

  • Previous BOA experience


Day to Day:

Platform (L2), Production Support Role CSW CTO Production Services and Infrastructure Delivery Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.


The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business areas.

  • Product Support Specialist

    2 weeks ago

    Charlotte, United States Securitas Electronic Security Inc Full time

    Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With...

  • Medical Support Specialist

    7 days ago

    Charlotte, North Carolina, United States HealthCare Support Full time

    HealthCare Support is actively seeking a highly skilled Medical Support Specialist to join our team for a 13-week contract in Charlotte, North Carolina. As a valued member of our team, you will have the opportunity to work in a dynamic environment and contribute to delivering exceptional patient care.About This OpportunityThis assignment offers a competitive...

  • High-Level Production Support Specialist

    5 days ago

    Charlotte, North Carolina, United States Experis Full time

    Experis, a leading global workforce solutions company, seeks a High-Level Production Support Specialist in Charlotte, NC. As a key member of the Production Services team, you will support CSW CTO Production Services and Infrastructure Delivery.We offer a competitive salary range of $39 - $44 per hour on W2.Job DescriptionYou will be responsible for...

  • Advanced Production Support Specialist with Splunk Expertise

    3 days ago

    Charlotte, North Carolina, United States Experis Full time

    Production Support Role OverviewWe are seeking an Advanced Production Support Specialist with expertise in Splunk to join our team at Experis. As a key member of our Production Services team, you will be responsible for providing top-notch support for CSW CTO Production Services and Infrastructure Delivery.This role offers an exciting opportunity to work...

  • Production Support Specialist

    2 months ago

    Charlotte, United States Synechron Full time

    Our ChallengeProduction Support Engineer needed to support the monitoring efforts. Tools engineers are needed to further enhance the current level of monitoring and operational procedures.Salary: $90K-100K per annumLocation: Charlotte, NC/ Atlanta, GA/Plano, TX/Richmond, VAThe RoleResponsibilitiesResources would be responsible for making sure monitoring...

  • Production Support Specialist

    2 months ago

    charlotte, United States Synechron Full time

    Our ChallengeProduction Support Engineer needed to support the monitoring efforts. Tools engineers are needed to further enhance the current level of monitoring and operational procedures.Salary: $90K-100K per annumLocation: Charlotte, NC/ Atlanta, GA/Plano, TX/Richmond, VAThe RoleResponsibilitiesResources would be responsible for making sure monitoring...

  • Production Support Specialist

    4 weeks ago

    charlotte, United States Synechron Full time

    Our ChallengeProduction Support Engineer needed to support the monitoring efforts. Tools engineers are needed to further enhance the current level of monitoring and operational procedures.Salary: $90K-100K per annumLocation: Charlotte, NC/ Atlanta, GA/Plano, TX/Richmond, VAThe RoleResponsibilitiesResources would be responsible for making sure monitoring...

  • Production Support Specialist

    1 month ago

    charlotte, United States Synechron Full time

    Our ChallengeProduction Support Engineer needed to support the monitoring efforts. Tools engineers are needed to further enhance the current level of monitoring and operational procedures.Salary: $90K-100K per annumLocation: Charlotte, NC/ Atlanta, GA/Plano, TX/Richmond, VAThe RoleResponsibilitiesResources would be responsible for making sure monitoring...

  • Production Support Specialist

    4 weeks ago

    Charlotte, United States Synechron Full time

    Our ChallengeProduction Support Engineer needed to support the monitoring efforts. Tools engineers are needed to further enhance the current level of monitoring and operational procedures.Salary: $90K-100K per annumLocation: Charlotte, NC/ Atlanta, GA/Plano, TX/Richmond, VAThe RoleResponsibilitiesResources would be responsible for making sure monitoring...

  • Warehouse Product Storer and Team Support Specialist

    7 days ago

    Charlotte, North Carolina, United States Tryon Dollar Store, 10720 S. Tryon St Full time

    Job SummaryWe are seeking a detail-oriented Warehouse Product Storer and Team Support Specialist to join our team at Tryon Dollar Store, 10720 S. Tryon St. As a key member of our operations team, you will be responsible for maintaining a clean and organized store environment by receiving and stocking merchandise, facing shelves, and ensuring products are...

  • Production Support Engineer

    5 days ago

    Charlotte, United States Strategic Staffing Solutions Full time

    Production Support SpecialistLocation: Charlotte, NCPay: $50/hr W2 ONLYDuration: 12+ MonthsRequired Qualifications:2+ years of experience working in a SRE team2+ years of experience in supporting cloud applications onGCP, Azure, or OpenShift 2+ years of experience in SDLC process and software development3+ years of experience in Automation using Unix shell...

  • Product Specialist

    3 weeks ago

    Charlotte, United States Metra Group Full time

    Product SpecialistLocation: Within 50 miles of 110 Boston Rd, Taylorsville, NC 28681, United StatesCompany: Metra Group Inc.About Metra Group Inc:Metra Grain Cleaners is a brand and a leading manufacturer and seller of innovative grain cleaning equipment, serving markets across the US, Canada, Europe, and Latin America. We provide tailored solutions,...

  • Product Stocking Specialist

    6 days ago

    Charlotte, North Carolina, United States Tryon Dollar Store, 10720 S. Tryon St Full time

    Job Title: Product Stocking SpecialistWe are seeking a detail-oriented and physically capable Product Stocking Specialist to join our team at Tryon Dollar Store, located at 10720 S. Tryon St.

  • Food Production Specialist

    6 days ago

    Charlotte, North Carolina, United States Campbell Soup Company Full time

    At Campbell Soup Company, we're committed to excellence in producing high-quality food products. As a Food Production Specialist, you'll be responsible for packing food products into appropriate packaging materials while ensuring accurate labeling and sealing of packages. You will also operate packaging machinery and equipment efficiently, monitor product...

  • Production Leadership Specialist

    7 days ago

    Charlotte, North Carolina, United States Omada Search Full time

    Job SummaryWe are seeking a highly skilled Production Leadership Specialist to oversee and manage the chemical production operation at our plant, ensuring that safety, quantity, and quality requirements are met.About Omada SearchOmada Search is a leading provider of search solutions for various industries. We pride ourselves on delivering top-notch talent to...

  • Mobile Radiology Imaging Specialist

    3 days ago

    Charlotte, North Carolina, United States Healthcare Support Full time

    Healthcare Support is a trusted partner to many of the nation's top healthcare organizations, providing national healthcare and medical recruiting services with the highest degree of success.Job SummaryWe are seeking an experienced Mobile Radiology Imaging Specialist to join our team in Charlotte, North Carolina. As a key member of our healthcare support...

  • Sign Production Specialist

    3 weeks ago

    Charlotte, United States FastSigns Full time

    Production Specialists work in a dynamic, creative and fast-paced environment to create and assemble sign and graphic products for many different business applications. Creative work is performed within the FASTSIGNS Center sign production area that is fully equipped with top-of-the-line sign-making equipment. Learn the ins and outs of the signage making...

  • Member Support Specialist

    4 weeks ago

    Charlotte, United States Eliassen Group Full time

    **Hybrid | Charlotte, NC** We have an exciting opportunity for a Member Support Specialist with our industry-leading client in Charlotte, NC. Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company...

  • Member Support Specialist

    1 week ago

    Charlotte, United States Eliassen Group Full time

    **Hybrid | Charlotte, NC** We have an exciting opportunity for a Member Support Specialist with our industry-leading client in Charlotte, NC. Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company...

  • Audio Production Specialist

    1 week ago

    Charlotte, North Carolina, United States Calvary Church Full time

    Job OverviewWe are seeking a highly skilled and motivated Audio Production Specialist to join our team at Calvary Church. This part-time position will assist in the operation of sound, lighting, and video systems on campus.The successful candidate will work under the supervision of the Technical Director and be responsible for setting up and maintaining...