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Applications & Workflow Specialist

4 months ago

Fort Myers, United States Millennium Physician Group Full time
Job DescriptionJob Description

IT-Applications & Workflow Specialist

Millennium Physician Group

Full Time (Monday-Friday 8AM-5PM)

12871 University Dr, Fort Myers, FL

Millennium Physician Group is seeking to hire a full-time Applications & Workflow Specialist to join our Business Services Team in the Fort Myers, FL, area. We are looking for a new team member who is -positive, energetic, able to multi-task, and loves patient interaction. We want someone who supports our top initiative of ensuring an excellent patient experience

The Applications & Workflow Specialist will be responsible for on-the-job training, focusing on teaching specific areas of knowledge for clinical, clerical and provider positions in a medical practice to drive medical margin, including healthcare systems (e.g. EHR, telehealth, pre-registration, etc.) and MPG's Best Practices. The A & W Specialist will analyze data related to workflow, processes and reporting to evaluate the efficiency of current-state business processes and process changes to improve provider experience on MPG platforms. The A & W Specialist will work with the A & W Supervisor to request new, or updates to existing, training materials.

The A & W Specialist will support and serve as a role model for new clinical and clerical staff members, using MPG Best Practices, including proper documentation of BOI, while our care teams become acclimated to their new workflows. A & W Specialists may work as backfill for office staff, clerically and clinically and will troubleshoot workflows and systems usage. The A & W Specialist will be responsible to report findings for all trainings and site visits, giving status reports to the A & W Supervisor, to help identify successes and areas for improvement.

Essential Duties and Responsibilities (and other responsibilities as applicable):

  • Leads and assists with workshops and/or trainings for the purpose of conveying and gathering information required to perform job functions
  • Conduct training for care teams on new workflows for projects/systems, leveraging MPG's EMR to drive medical margin.
  • Identifies problems and opportunities, such as operational changes or external developments, that A & W could improve, enhancing the provider experience with MPG platforms
  • Will travel to all offices including newly acquired practices to observe, train, validate and improve efficiencies via various training methodologies.
  • Reports status/findings for site visits and/or training sessions to A & W Supervisor
  • Serves as a subject matter resource for the healthcare content specialist for course content and reference materials
  • Maintains the implementation planning toolkit for prioritized projects
  • Works the training support line and completes assigned support tickets
  • Utilize various metrics, reports and discussions to identify and assess specific training needs within current practices and newly integrated practices to assimilate to MPGs culture
  • Identifies problems and opportunities such as operational changes or external developments that A & W could improve
  • Collaborate with L & D, Practice Optimization, Integrations, Innovation and Clinical Systems team
  • Ability to travel up to 80% of the time

Required Knowledge and Experience:

  • Minimum of 2 years in a medical practice organization
  • Preferred CMA/RMA or LPN
  • Proficiency in MS Office and in database software
  • Athena experience preferred

Benefits:

  • 3 weeks PTO & 7 paid holidays
  • Medical, Dental, Vision
  • Employer Paid Basic Life & Short Term Disability coverage (goes into effect after 1 year of full-time employment)
  • 401(k) with match
  • Employee Wellness
  • Other Employee Discount programs like Tickets at Work and cell phone discounts
  • Other benefits: Dependent Care FSA, Voluntary Life, Long Term Disability, Critical Illness, Pet Insurance, and more

See Full Job Description for more details


Why Millennium?

Millennium Physician Group is one of the largest comprehensive primary care practices with healthcare providers throughout Florida.

At Millennium Physician Group, you will find an organization that focuses on family and building a strong network of people to care for the communities we serve. We are always searching for employees who have a strong customer service attitude, fantastic teamwork skills and a willing smile ready to share.

Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual, and help you grow in your role with Millennium Physician Group.

If you are interested in joining an organization that puts an emphasis on team work and family, then Millennium Physician Group is the right choice.



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