Dispatcher, Graveyard Shift
4 weeks ago
Requirements
- Education: High School Diploma or GED with general computer data entry knowledge
- Preferred: Four-year degree in Communication or a related field
- Experience: Three years working in the security industry or a related field as a dispatcher
- To ensure quality, timely monitoring response of all security alarm equipment transmitted in any fashion to the central station.
- To ensure timely, courteous response and quality completion of customer requests for monitoring instruction changes, modifications to call list, and all other customer-related requests related to monitoring their systems.
- To ensure thorough monitoring and prompt response to alarm system transmissions.
- To provide for maintenance and upkeep of company facilities and equipment.
- Email appropriate departments when needed for customer account updates.
- To ensure adherence to regulatory guidelines applicable to dispatching security, fire, holdup, panic, and life safety alarm systems.
- To ensure proper record-keeping of all dispatching functions.
- To establish and maintain a positive work environment, promoting harmony and employee morale.
- To ensure proper phone answering of all company phones and directing calls to the proper individuals or departments.
- Participates in on-call rotation.
- Use a multi-line telephone system to converse with customers, agencies, and technicians.
- Must have outstanding communication skills
- Ability to type and good spelling is necessary (The program does not have spell check.)
- Ability to read and understand Dispatcher Schedules and Reports
- Analytical skills to identify problems
- Ability to comprehend and follow instructions
- Knowledge of computers and accessing various software applications
- Fluent understanding of Security Alarm Monitoring equipment
- Basic awareness of Alarm system functions and communication codes
- There are no windows in the room, and the position requires sitting in a chair and responding to computer signals while speaking on the phone and interacting with colleagues
- Office environment
- Exposure to excessive noises
- Long or irregular hours
- On-Call Schedule
- Shift Changes
Post-offer Federal and State Background Checks conducted
Post-offer Drug Screen conducted (Including Marijuana panel for the construction industry and performing federal contracts)
Full-time position (Graveyard Shift); 12:00 am-8:00 am, Saturday through Wednesday (Position is paid for 8 hours even with only 7.5 hours of work performed.)
Benefits
Starts at $17.50/hour and increases to $18.00/hour after 90 days
You may also submit your resume jobs@PASassociates.com.
EOE.
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