Aviation Operations Coordinator

2 weeks ago

Bakersfield, California, United States The Wonderful Company Full time
Company Overview

Wonderful Orchards, a leading entity in the agricultural sector, operates approximately 100,000 acres in California's San Joaquin Valley, specializing in the cultivation of almonds, pistachios, and pomegranates. As part of The Wonderful Company, a privately held global organization valued at $5 billion, we are committed to promoting health and happiness through our renowned consumer brands, including Wonderful Pistachios, Wonderful Halos, POM Wonderful, FIJI Water, Teleflora, and JUSTIN Wine.

Position Overview

Role Summary:

We are currently in search of a Aviation Operations Coordinator to join our Aviation Department in a dynamic role. This position acts as a pivotal liaison between aircraft clients, their staff, and our dedicated flight crews and maintenance teams. The primary responsibility is to manage and coordinate aircraft schedules and trips, reporting directly to the Director of Flight Coordination.

Work Schedule: This role involves rotating shifts, including morning, day, and evening shifts, along with being on call 1-2 weekends each month from home.

Key Responsibilities:
  • Manage the scheduling of company aircraft for executives, employees, and guests, ensuring exceptional professionalism and adherence to special requests.
  • Facilitate communication and provide flight itineraries to third-party charter services as necessary.
  • Oversee flight crew duty time limitations to ensure compliance with established standards and operational manuals.
  • Assist in the verification and data entry of charter billing and maintain accurate flight logs.
  • Support the aviation department with various administrative tasks as required.
  • Coordinate with the Pilot in Command (PIC) regarding trip routing, technical stops, crew augmentation, and international handling when applicable.
  • Ensure compliance with airspace and airport restrictions while coordinating aircraft movements with the PIC.
  • Maintain confidentiality regarding client aircraft operations and sensitive security matters.
  • Handle a high volume of phone inquiries related to departmental operations.
  • Prepare and send crew briefings to charter companies as needed.
  • Manage daily operations of base radio, addressing inquiries and issues effectively.
  • Ensure all scheduling processes receive necessary approvals.
  • Assist in preparing future boarding for executive passengers as directed.
  • Oversee the loaning of company vehicles and local ground transportation.
  • Maintain the FBO and passenger database within scheduling software.
  • Develop knowledge of aircraft scheduling and trip planning, including FAA regulations and available resources.
  • Contribute to achieving departmental goals related to scheduling.
  • Comply with departmental processes focused on safety and operational efficiency.
Qualifications:

Ideal Candidate Profile:
  • 3-5 years of experience in customer service.
  • High School Diploma or GED required; some college education preferred.
  • Proficient in Microsoft Windows and Office Software.
  • Willingness to learn aviation terminology, procedures, and policies.
  • Ability to collaborate effectively with flight crews.
  • Strong customer service skills and techniques.
  • Excellent organizational skills with attention to detail.
  • Ability to thrive in a fast-paced environment.
  • Strong analytical and critical thinking abilities.
  • Basic technical skills related to computers and flight planning software.
  • Exceptional communication and customer service skills.
  • Experience in administrative roles or dispatching is preferred.
  • Compensation: $20/hr. - $25/hr., with potential for a discretionary bonus based on skills and experience.
Why Join Us?

At Wonderful Orchards and The Wonderful Company, we believe in nourishing our communities naturally and fostering a culture of ambition and teamwork. Our employees are encouraged to set high goals and meet challenges with enthusiasm and energy. We pride ourselves on our ability to make swift, effective decisions as a privately held organization. We are an Equal Opportunity Employer, offering opportunities for advancement and valuing diversity in our workforce.

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