Program Manager

1 month ago

Hartford, United States Community Renewal Team Full time
Job DescriptionJob Description

Our Mission

“Preparing Our Community to Meet Life’s challenges.”

We help everyone who comes to our door with resources for both immediate needs and long-term goals.

Our network of programs, services, and experiences strengthen individuals, families, and communities and provides opportunities for growth and economic stability.

Come join our team

When you become an employee at the Community Renewal Team (CRT), you will join a host of others with an average tenure of nine years of service. Some of our employees have celebrated more than twenty + years of service. You’ll participate in fun activities, themed- employee appreciation events, organization sponsored golf tournaments, etc. We celebrate the accomplishments of employees using our Wall of Excellence highlighting employees of the month. Opportunities to grow within the organization are plentiful. Most of our employees started in entry level positions and have been promoted throughout their career.

BENEFITS

401K with a matching employer contribution, medical, dental, vision, HSA Spending Accounts, Life Insurance, Short-Term Disability (STD)/Long- Term Disability (LTD), and an Employee Assistance Program. Eligible employees are also able to participate in agency sponsored educational opportunities. Eligible employees receive ten paid vacation days, six sick paid days annually, and two personal days paid annually.

JOB DESCRIPTION

Position Title:

Program Manager

Department:

Supportive Housing

FLSA Status:

Exempt

Reports To:
Assistant Director


GENERAL DESCRIPTION OF DUTIES

The purpose of this position is to support the Agency’s needs by providing administrative oversight and management of Supportive Housing Programs.

ESSENTIAL JOB FUNCTIONS

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

  • Oversee the day to day management of the Housing Services programs including supervision of program staff.
  • Manage annual program budget.
  • Manage program operations including outreach, intake, data collection, provision of on-site services, program participant grievance and termination process.
  • Assist clients in apartment searches, selections and lease execution.
  • Manage rent payment schedules to landlords.
  • Coordinate communication with landlords and clients regarding apartment repairs and any emergencies related to apartments.
  • Oversee the development of Individual Service Plans for clients. Capture essential customer data and records in the STS Case Management data base.
  • Provide on call coverage for program issues.
  • Provide coordination and oversight of program activities.
  • Provide oversight of all demographic reporting, funder reports and overall program record keeping.
  • Monitor and order bus passes and tokens as needed for clients.
  • Attend client case reviews, presentations etc.
  • Facilitate and coordinate program related activities i.e. team meetings, day to day crisis intervention, staff questions regarding client care.
  • Assign new clients to available case managers.
  • Coordinate and facilitate weekly case management/CAN team meetings.
  • Hire, train, supervise and evaluate Case Managers.
  • Coordinate and conduct in-house client meetings and/or workshops.
  • Meet weekly with staff to provide direction, support, encouragement, advice and address performance issues.
  • Meet with direct supervisor on a weekly basis to communicate any programmatic changes and/or problems.
  • Monitor compliance with length of stay policy tracking client stay, case reviews, notification and termination of clients. Lead case review process.
  • Maintain, monitor, and ensure compliance with STS, HMIS, CAN and HUD Standards
  • Regular attendance
  • Attend and complete all mandatory trainings

ADDITIONAL JOB FUNCTIONS

  • Develop new landlord contacts.
  • Attend outside agency meetings related to the program.
  • Provide program presentations to outside agencies.
  • Perform all other duties as assigned.

MINIMUM TRAINING AND EXPERIENCE

Education: Bachelor’s degree in Human Services required.

Minimum Years of Experience in: one (1) year of experience in Human Service Programs. Minimum of three (3) years’ experience in working with clients with substance abuse, mental illness and chronic homelessness issues required.

Demonstrate skills in: written and verbal communication skills are required. Demonstrates the ability to work in collaboration with a variety of service providers.

Knowledge of: individuals from diverse ethnic and economic backgrounds required.

Driving Required: YES Agency Vehicle: NO Employee’s Own Vehicle: YES

Active Driver License in good standing required upon hire and throughout employment

Physical and TB Required: YES. A medical and/or physical examination, including a Tuberculin test is required prior to appointment.


ADA COMPLIANCE

Physical Ability: Tasks involve sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials.

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors. Some tasks require the ability to perceive and discriminate depths. Some tasks require visual perception and discrimination. Some tasks require oral communications ability.

Environmental Factors: Tasks are regularly performed with potential exposure to adverse environmental conditions, such as strong odors, fumes, dusts, wetness, humidity, machinery, and toxic/poisonous agents.

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