Assistant Dining Room Manager

1 month ago

Philadelphia, United States The Union League of Philadelphia. Full time
Job DescriptionJob Description

Job Title: Assistant Dining Room Manager – Trumbauer’s

Reports to: Dining Room Manager – Trumbauer’s

An exciting opportunity to join the Union League of Philadelphia team, the premier city club in the USA. We are seeking a hospitality professional to achieve the highest level of service and ambiance in Trumbauer’s, our tenth dining room and newest space at The League House.

The successful candidate manages the team of: bussers, hosts, food runners, servers, and bartenders. You will work in conjunction with the Manager and Chef of Trumbauer's to deliver unique and exceptional dining experiences. The Assistant Dining Room Manager needs to be a self-motivated problem solver with the ability to anticipate member needs. A key requirement of this role is the capability to uncover and resolve issues before they become problems.

Overview of Responsibilities:

Member Service:

  • Creates a welcoming ambiance and maintains proper standards in the front of the house.
  • Responds to member requests and inquiries in a timely manner.
  • Maintains visible presence at League-wide events.
  • Develops consistent outreach strategies to keep Trumbauer’s top of mind to the membership.
  • Builds rapport with new and existing members. Always willing to give a “plus one” experience.
  • Utilizes and embraces technology and various platforms to understand our members and guests.

Administrative:

  • Participates in appropriate weekly, monthly, and annual meetings.
  • Follows and enforces Employee Handbook policies and League House By-Laws.
  • Hires and trains bussers, hosts, food runners, servers, and bartenders with Dining Room Manager. Schedules staff based on hours and events in the space and the rest of the League House.
  • Recognizes talent in staff and promotes from within when possible.
  • Understands budget goals (revenue and labor). Reforecasts to set attainable goals for a brand-new space.
  • Responsible for reviewing menus. Participates in food and wine tastings with staff.
  • Researches food and beverage trends and presents new ideas to Dining Room Manager.

Operations:

  • Conducts daily pre-shift meetings to ensure all staff adheres to the dress code and is prepared for service.
  • Assists with a wine list with League House Sommelier to complement the tastes of our members.
  • Plans room set-up based upon anticipated flow. Has a strong management presence on the floor during service hours.
  • Coaches and takes corrective actions with staff and members. Communicates actions to F&B Director and HR when necessary.

Desired skills, qualifications, and experience:

  • 2 years of food and beverage experience, private club experience preferred
  • Wine and beverage knowledge
  • Technical experience and aptitude with Jonas, Beverage Metrics, MS Office, and ADP

Requirements of Union League Staff:

  • Work schedule will include nights, weekends, and holidays
  • Mandatory dates: New Year’s Eve, New Year’s Day, Easter, Mother’s Day, Fall Ball (1st Saturday in November), Thanksgiving Day, and Family Christmas (1st Sunday in December)
  • Please note: Other Mandatory Dates may occur

Benefits & Pay:

  • Fair wages and safe working environment
  • Energetic, multi-faceted, team-oriented work atmosphere
  • Exposure to national marketing
  • Opportunities for promotion from within
  • Educational funding for employees and scholarship opportunities for employee children and grandchildren
  • Two weeks’ vacation after one year (for full-time employees)
  • 401K retirement plan with employer match of up to 6% (for full-time employees)
  • Choice of three Blue Cross health plan products (for full-time employees)
  • Dental insurance (for full-time employees)
  • Employer-paid life insurance and disability program (for full-time employees)

About Us:
Founded in 1862 as a patriotic society to support the Union and the policies of President Abraham Lincoln, The Union League of Philadelphia laid the philosophical foundation of other Union Leagues across a nation torn by civil war. The League has hosted U.S. presidents, heads of state, industrialists, entertainers and dignitaries from around the globe and has proudly supported the American military in each conflict since the Civil War. The Union League continues to be driven by its founding motto, Amor Patriae Ducit or Love of Country Leads.

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