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Dining Room Supervisor

2 months ago

Philadelphia, Pennsylvania, United States Hiroki Full time

Position: Maître D'

Overview: We are seeking dedicated hospitality professionals who are committed to excellence in service and guest satisfaction.

Role Summary: The Maître D' plays a crucial role in ensuring that our guests receive an exceptional dining experience. This position requires a blend of leadership, organizational skills, and a passion for the hospitality industry.

Key Responsibilities:

  • Oversee daily operations and guest interactions to ensure high service standards.
  • Report directly to the General Manager regarding operational matters.
  • Understand and uphold the service standards of our establishment, while training staff to meet these expectations.
  • Demonstrate expertise in fine dining service, including setup and breakdown procedures.
  • Manage scheduling and staffing within the assigned department.
  • Maintain the service standards established by company leadership.
  • Conduct interviews and recruit qualified candidates for the team.
  • Foster team performance, morale, and productivity.
  • Exhibit polished communication skills when interacting with VIP clients and management.
  • Achieve targeted food and beverage sales, manage labor costs, and ensure profitability.
  • Complete customer follow-up calls in a timely manner.

Qualifications:

  • Minimum of 2 years of management experience in a hospitality setting.
  • Strong abilities in multitasking, problem-solving, and customer relations.
  • Excellent written and verbal communication skills are essential.
  • A collaborative team player with a strong work ethic.
  • Familiarity with TripleSeat and Toast POS systems is preferred.

Benefits: We offer a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan.

For more information about Hiroki, part of Method Hospitality, please visit our website.