Dining Room Supervisor
2 months ago
Position: Maître D'
Overview: We are seeking dedicated hospitality professionals who are committed to providing outstanding guest experiences.
Key Responsibilities:
- Assist in the management of daily operations and guest relations.
- Report directly to the General Manager.
- Ensure a thorough understanding of event service standards and actively promote these standards.
- Demonstrate expertise in fine dining service, including setup and breakdown procedures.
- Oversee scheduling within the assigned department.
- Maintain service standards as established by company leadership.
- Conduct interviews, screenings, and recruitment of potential team members.
- Manage team performance, morale, and productivity.
- Exhibit polished presentation and communication skills with VIP clients and management.
- Achieve budgeted targets for food and beverage sales, labor costs, and overall profitability.
- Complete customer follow-up calls in a timely manner.
Qualifications:
- Effective communication and problem-solving skills.
- Ability to stand and walk for extended periods.
- Proficient in delegation.
- Willingness to work a flexible schedule, including weekends and holidays.
Experience Required:
- A minimum of 2 years in a management role.
- Strong multi-tasking, problem resolution, and customer relations skills.
- Excellent written and verbal communication abilities.
- A collaborative team player with a robust work ethic.
- Familiarity with TripleSeat and Toast POS systems.
Benefits: Health insurance, dental insurance, vision insurance, paid time off, and 401(k) plan.
For more information about Hiroki, part of Method Hospitality, please visit our website.
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