Quality Coordinator

3 weeks ago

Los Angeles, United States Los Angeles LGBT Center Full time $65,354 - $68,984
Job DescriptionJob Description

Position: Quality Coordinator

Program: Health Services

Reports to: Quality Manager

Salary: $65,354.00 to $68,984.50 Annually

Status: 100% Full-Time, Exempt, Regular

Probation: 180 days

Benefits: Medical, Vision, Dental, and Life Insurance; also including Long Term

Disability, an Employee Assistance Program, and a 403B retirement plan

Center’s Mission:

Building a world where LGBT people thrive as healthy, equal, and complete members of society.

JOB SUMMARY: The Quality Coordinator (QC) is responsible for support of Quality Management (QM) systems that maintain and improve the quality of services in Health Services (HS) at the Los Angeles LGBT Center (Center). In collaboration with the Center’s Quality Management (QM) team, the QC will create and operate systems to improve equitable access to health care services provided by the Center. Activities will include system development, direct contact with clients, and development and deployment of educational programming that focuses on the specific needs and concerns of the LGBTQ community.

DEPARTMENT SUMMARY: The Los Angeles LGBT Center is the world’s largest provider of direct services to the LGBTQ and HIV+ communities. The Center’s Department of Health Services provides comprehensive, wrap -around care – including primary care, sexual health, transgender care, HIV care, mental health, psychiatry, addiction recovery, pharmacy services,

laboratory services and clinical research - to a primarily underserved population of LGBTQ people and allies.

ESSENTIAL FUNCTIONS:

1) Facilitate quality workgroups, ensuring accurate meeting minutes and activities are recorded and follow up on deliverables are assigned to workgroup members and prepare standard reports to be presented in the Quality Improvement Management

Committee (QIMC);

2) Create, tabulate, maintain, update, and run queries, dashboards, and PDSAs for performance measures;

3) Conduct surveys, tabulate, and report results;

4) Assist HS Management in responding to client feedback from various sources;

5) Work with Quality Manager to provide technical assistance to HS programs in the development and implementation of performance monitors and for quality improvement projects;

6) Assist in staff development and training within all levels of HS on QM principles, and practices;

7) Maintain privacy of all patients, employees and volunteer information and access such information only on a need to know basis for business purposes;

8) Comply with all regulations regarding corporate integrity and security obligations; Report all behaviors and/or activities that are unethical, fraudulent, or unlawful;

9) Participate in all assigned meetings;

10) Other duties as assigned.

JOB QUALIFICATIONS:

1) A passion for the Center’s work and its mission to make the world a better place for LGBT people.

2) 2-4 years of education in health-related field or equivalent work experience preferred;

3) Ability to prioritize tasks, take meeting minutes and/or notes in real time, and glean key information from meetings, trainin gs, and/or client feedback for summary and reporting;

4) Excellent computer skills including touch typing, electronic health records systems and word processing and spreadsheet programs;

5) Excellent interpersonal and oral and written communication skills and demonstrated ability to work with health care providers ,

consumers, and all levels of department staff;

6) Strong organizational, analytic and logical thinking skills and attention to detail;

7) Culturally competent in assessing systems of care serving gay men, lesbians, bisexual, and transgender patient populations;

8) Spanish fluency strongly preferred;

9) Demonstrated ability to work effectively with people of diverse races, ethnicities, ages, and sexual orientations in a multicultural work environment.

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, religious creed, national origin, sex, sexual orientation, gender identity, gender expression, medical/physical/mental condition, pregnancy/childbirth and related medical condition, age, marital status, or veteran status.

The Center has implemented a policy requiring all staff to be fully vaccinated against COVID-19 as a condition of employment, subject to applicable federal, state and local laws. For more information, please contact jobs@lalgbtcenter.org

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