Quality Improvement
2 months ago
Essential Duties and Responsibilities:
- Provides support in the organization’s quality improvement efforts and performance improvement activities which includes: data monitoring, and facilitation of quality improvement projects.
- Works with key stakeholders from the clinical care team to improve our performance on various UDS, HEDIS, and other metrics/quality indicators.
- Serves as the quality improvement team lead and is responsible for communicating progress of quality improvement projects to the clinical care team.
- Collects and analyzes data to identify opportunities, and/or barriers.
- Works alongside key stakeholders from the clinical care team to implement interventions clinic-wide that address problem areas.
- Tracks, measures, and maintains comprehensive project documentation for all assigned projects and submits regular progress reports to the Director of Infection Prevention
- Tracks certain diagnostic tests and referrals relating to metrics/quality indicators; including contacting other clinics for records and locating past medical records to enter them correctly in the electronic health record.
- Travel to clinics and sites of T.H.E to participate in various Quality Improvement activities and meetings.
- Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
- Maintains operations by following policies and procedures; reporting needed changes.
- Assist in maintaining office and building fire/safety regulations.
- Ensures clinic flow by being an active team member.
- Practice active listening, empathy and cultural humility with patients to schedule appointments and address challenges of patients at-risk of missing appointments.
- Outreach to patients and assist patients with accessing additional resources and/or clinical services, including transportation and interpretation services.
- Coordinate appointments with health care providers to ensure timely delivery of diagnostic and treatment.
Education and Qualifications
- High School Diploma or equivalent
- Medical Assistant Certificate Required
- Certification in CPR
- Phlebotomy Certification a plus
- Minimum one year of QI experience
- Ability to work with people of diverse cultural, educational, social, and economic backgrounds.
- Ability to work independently and a self-starter with minimal supervision
- Excellent oral and written communication skills
- Excellent organizational skills
- Computer proficiency
- Experience utilizing an Electronic Medical Records (EMR) system is highly desirable
- Bilingual in Spanish preferred
We are an Equal Opportunity Employer.Company DescriptionT.H.E. Health and Wellness Centers is a nonprofit community clinic in South Los Angeles. For more than 50 years, we've provided high-quality, low cost healthcare and preventative education for all.\r
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We are an Equal Opportunity Employer.
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