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Patient Representative
3 months ago
Join our amazing team at The Steadman Clinic, and be an integral part of a cutting-edge organization that is amongst the best in the world at what they do. This is an excellent entry-level opportunity in health care to explore amazing career opportunities with world-class organization in an amazing facility. Summit County, Colorado is one of our nation's iconic mountain destinations, and highly desirable spot to live if you love the outdoors. This position is eligible for our excellent benefit packages and perks (including a wellness benefit you can use for your ski pass), and strong work-life harmony.
The Front Desk Patient Representative is responsible for greeting patients kindly, all administrative processing of every patient, and maintaining a clean and welcoming waiting room. This position requires an excellent communicator who is comfortable with interacting with individuals representing all professional levels. This position will also generate and manage correspondences as directed. Performs front desk duties for the clinic: answers phones, directs calls to appropriate department, greet patients in a friendly & helpful manner, assists patients with questions and/or concerns and determines whether unscheduled visitors should be given access to specific individuals. The Patient Representative is an entry/lower to mid-range roles, where an employee operates with oversight, though potentially limited, especially on advanced tasks with high impact on patient care. We have advancement and growth opportunities,
Location: Vail, CO
Classification: full time, year round; non-exempt, eligible for benefits
Compensation: starting at $22.00/hr. DOE - compensation offers will increase from this base rate based on health care or applicable customer service experience.
Start Date: Summer 2024 - Applications for this position will be accepted until 30 days from the posting date. If the position is not filled during this time, the application window will be extended. Candidates who are selected to move through the interviewing process will be contacted directly.
Primary Job Responsibilities:
- Number of hours scheduled, week over week, are dependent on business needs; you will have an opportunity to work overtime as needed, and you may be asked to clock out early (or clock in later) if not needed based on business volume.
- Your scheduled location may vary depending upon business needs. If required to work at a location alternative to your “home base” you may be eligible for mileage reimbursement per company policy.
- Basic assistance helping to train new employees for the department, as expertise is gained.
- Checking patients in and out: ensure registrations and required forms are complete and updated, insurance cards & drivers licenses are current and scanned, and schedule follow- up appointments if required.
- Process payments to the clinic: input patient charges on a continual basis, collect and record payments and payment information, balance cash drawer and prepare and reconcile daily deposit funds; use correct procedure to document and report any discrepancies. Settling daily balances and saving in the company drive under batches.
- Collect on past due balances, copays, and private pay accounts, start payment plans if necessary.
- Obtain, secure and ensure sufficient cash denomination to provide change; responsible for safekeeping of all change funds and revenue collected during the day.
- Depositing monies at the bank at least once a week (as required by specific location needs).
- Check all clinic schedule(s) the day prior and make detailed notes as to who needs paperwork, updates, and which patients have a balance or copay to collect.
- On a daily basis, manages all correspondence for the clinic: distribute if any incoming mail, facsimiles, interoffice mail and special deliveries. Checking and returning all messages, replying to emails.
- Maintains overall organization and physical image of the waiting room through the day, ensures refreshments for patients are stocked and available.
- Making sure that all business cards are stocked in patient rooms& front desk.
- Assists manager with training new staff members in the role including but not limited to shadowing, answering questions, assisting with patient conversations, checking for understanding/errors.
- Travel to cover other team members shifts at different locations will be occasionally required with mileage reimbursed.
- Demonstrates knowledge and understanding of patient privacy rights.
- Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic, or verbal form which may jeopardize the privacy of patients.
- Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes.
- Maintain personal commitment to the Steadman clinic mission and values.
- Follow policies as established in the Employee Handbook.
- Attend staff meetings and other required meetings.
- Performs other duties as assigned by supervisor, this includes covering other front desks.
- High school diploma or GED and one year of patient representative experience required.
- Knowledge of medical insurance billing preferred.
- Ability to fluently speak and understand English.
- Pleasant, courteous telephone manner required and ability to handle irritated patients, in person or on the phone.
- Able to work in a fast-paced environment and handle a variety of tasks simultaneously; ability to work with frequent interruptions.
- Excellent organization, communication (both written and verbal), and interpersonal skills required.
- Must be able to handle sensitive and confidential information appropriately and represent The Steadman Clinic in a mature, professional manner always.
- Must be energetic, quality driven and have proven ability to be productive member of a cohesive team of peers dedicated to providing optimum patient care.
- Must maintain a professional attitude towards patients and an excellent and collegial working relationship with other Steadman Clinic, Steadman Philippon Research Institute and hospital personnel.
Benefits
- Health Insurance (medical, dental, vision)
- Company 401k Contribution
- Paid Time Off
- Sick Time
- FAMLI Leave
- Paid Holidays
- Life Insurance
- Short and Long Term Disability Insurance; AD Hospital Indemnity
- Referral Program Incentive
- Parking Available
- Discretionary Bonus Program and Ski Pass Benefit
- And more
We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.
